The capital A in Chick-fil-A’s name has a purpose – it means "grade A top quality.” Along with serving quality food, Chick-fil-A has gained a reputation for their outstanding customer service. What better company to hear from during PECO’s annual Customer Service Week? Recorded live from Atlanta, listen as Michael Calloway (Director of Launch Support) shares some nuggets of wisdom with our host, Ashley Casey. Learn about Michael’s dynamic background with Chick-fil-A, his mentality on what defines good customer service, and how pro-active gestures can make all the difference when it comes to showing people that you care.