Malware in aisle five: M&S cyber attack causes chaos | Commercial Awareness Compass #22

Easter brought more than chocolate eggs for M&S this year, as a cyber attack left stores without contactless payments, VPNs down, and legal teams in overdrive. From missed sales to GDPR duties, this episode unpacks how cyber attacks trigger a full-scale legal response, why in-house and external teams race to manage the fallout, and how future regulatory scrutiny and supplier disputes could keep this crisis on the commercial agenda long after the tills are back online.

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