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BGSF Buzz
Measuring ERP ROI: Key Performance Indicators
This article discusses how organizations can measure the return on investment (ROI) of their Enterprise Resource Planning (ERP) systems by focusing on key performance indicators (KPIs). It outlines critical KPIs across several areas, including total cost of ownership and cost savings, process automation and operational efficiency, revenue growth and profitability, employee productivity and adoption rates, customer satisfaction, and compliance and risk management. The piece emphasizes the importance of tracking these metrics to determine if the ERP system is meeting its objectives and driving tangible business benefits. Ultimately, the article suggests that monitoring these indicators helps businesses optimize their ERP strategy and ensure they are maximizing their investment.