The Proper Cap: A Madcap Coffee Podcast
An unfiltered dive into coffee, hospitality, and small business. Sitting down with friends across industries - bartenders, photographers, mug makers, and more - for in-depth conversations on the work folks are doing, what motivates them, and their expert tips that everyone should know. Expect candid interviews, hot takes, and plenty of tasty things. Tune in bi-monthly for good coffee and tasty banter.
The Proper Cap: A Madcap Coffee Podcast
Ep 4: Dialing In a Winning Retail Team with Rhianna from Madcap Coffee
On this episode, Trevor and Josiah sit down at the Monroe Center Madcap cafe with its cafe manager, Rhianna, to chat about the inner workings of retail.
Shenanigans include: starting a career in coffee at Starbucks, how ballet dancing relates to managing a successful team, and Rhianna’s coffee competition days.
Thanks for tuning in to TPC! New episodes twice a month.
Episode chapters:
00:00 Welcome to Madcap Coffee Podcast
05:19 Rihanna's Path to Management
10:24 Lessons in Leadership
16:10 Creating a Positive Work Environment
24:20 The Power of Positivity in Coffee Culture
29:12 The Versatility of Coffee: A Flavor Exploration
37:12 Observing Other Cafes: Learning from the Best
44:32 Seasonal Innovations: Elevating the Customer Experience
Check out Madcap Coffee:
Website: Madcapcoffee.com
Everywhere on socials: @madcapcoffee
Music: Blue Shell by Connor Price and K. Keed
