You've Got People Problems

WORDS MATTER - Being Tough, Tender, & Transformative in the Work Space | Ep 15 | You've Got People Problems

Melissa Ortiz, Talent Optimization Expert

In Episode 15 of You’ve Got People Problems, Melissa Ortiz sits down with HR leader Ellie Prentis to talk about the power of words in leadership—and how the language we use can either build trust or break culture.

Ellie brings over two decades of experience in nonprofit and education leadership, and shares real stories from the field about how the right words (and the wrong ones) show up in tough conversations, feedback, and everyday team dynamics.

We cover:

  • What it means to lead with words that are tough, tender, and transformative
  • How to give feedback that’s clear and human
  • Why your words matter more than you think—even when you’re busy, frustrated, or under pressure

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