The Shop Floor, Top Floor Talk Show: Casual Convos with Manufacturing Pros
Manufacturing leaders face daily challenges—from quality pressures to efficiency demands. This show brings real conversations from those who've solved these problems.
But behind every high-performing plant are leaders solving big problems with innovative strategies, transformative technologies, and counter-intuitive approaches that challenge the status quo.
In each episode, you'll hear candid conversations with manufacturing professionals sharing their unique perspectives on top-of-mind topics and actionable advice you can apply immediately.
Walk away with actionable ideas and new perspectives on continuous improvement, from people who truly understand your daily challenges.
The Shop Floor, Top Floor Talk Show: Casual Convos with Manufacturing Pros
Manufacturing Leadership: Why Quality and Customer Experience Belong Together
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In this episode of Shop Floor, Top Floor Talk Show, host Josh Santo sits down with Anne Trobaugh, Vice President of Quality and Customer Experience at American Woodmark. Together, they explore what it takes to move quality beyond a compliance exercise and make it a real driver of customer satisfaction and business results.
Anne shares how her team at American Woodmark developed a customer experience dashboard built on direct feedback, focusing on delivery, product quality, and response. She explains why keeping priorities clear, communicating results across all levels, and empowering teams to solve problems make a measurable difference. Anne also discusses the value of seeking diverse perspectives, learning when to end projects that no longer serve their purpose, and using data to drive decisions at the executive level.
The conversation closes with Anne’s take on the need for more women in manufacturing, the power of mentorship, and the growing role of artificial intelligence in improving both back office and plant floor operations.
