The Shop Floor, Top Floor Talk Show: Casual Convos with Manufacturing Pros

Next-Gen Quality in Manufacturing: Engineering the Future of Quality Systems

Ease.io Season 1 Episode 18

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0:00 | 58:48

In this episode of Shop Floor, Top Floor Talk Show, host Josh Santo sits down with Sainyam Arora, Quality Assurance and Systems Engineer at Johnson Matthey. They explore why quality breaks down when companies treat it as a department instead of a shared responsibility. Sainyam explains how silos weaken ownership and turn quality into policing.

He argues that leaders must ask better questions, connect quality to customer impact, and invite operators into the process. He also warns that standard work can slip into complacency when teams stop asking why. To build real improvement, companies need space for curiosity, trust, and shared language.

Josh and Sainyam also dig into AI. Sainyam says most plants still run on fragmented systems and mixed data, which limits what AI can do. He argues that manufacturers need a common data language first. The episode ends with a look at workforce change and continuous improvement ahead.