The Prepared Leader: From Crisis to Confidence

When the Key Person Goes Down: Operational Resilience for Lean Organisations

Helen Lipscombe Season 1 Episode 17

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0:00 | 34:26

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Many businesses believe they're resilient until one key person becomes unavailable. Helen Lipscombe and Rachael Bosanquet explain why operational resilience depends on documenting knowledge, clarifying responsibilities, and building systems that prevent any individual from becoming a single point of failure.

Discover practical ways to map business processes, strengthen delegation, and create documentation that keeps operations moving during disruption. This conversation shows how small improvements today can protect your organisation when the unexpected inevitably happens.

Links mentioned in this episode:

Connect with Rachael Bosanquet on LinkedIn

My Freelance Admin

Connect with Helen Lipscombe: Website: Resilience Continuity | UK

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Until next time, stay ready and stay resilient.

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