Ten Minute Oil Change And Other Service Fairy Tales

Half of the frustration people feel at a dealership service department often comes down to one thing: nobody tells them what is actually going on. We dig into a new wave of customer complaints and online reviews that call out unclear updates, shifting timelines, and the awkward silence that starts the moment your car disappears into the bays. We talk about what great service advisor communication looks like, why “fast” is now a baseline expectation, and how the best fixed operations teams focus on managing the customer experience instead of just watching the clock.

From there, we get practical about the real-world stuff that causes the blowups, like the “45-minute oil change” that turns into an hour and a half. We break down how process problems (parts staging, bay flow, billing accuracy, tools) create delays, and how smart dealers use reputation management and direct follow-up to turn a negative moment into a loyalty win, without getting dragged into keyboard fights.

Then we shift gears into pure car culture: Jeff’s racing calendar (NASCAR, IndyCar, Formula 1, NHRA) plus a rant on fragmented broadcasts and subscriptions, followed by Mike’s 'This week in Auto H'istory featuring Rolls-Royce, BMW, the Ford LTD, the Dodge Charger redesign, the Datsun 240Z, and the 1993 Ram reboot. 

We wrap with news you’ll want on your radar, from Ford becoming MLB’s official auto partner to Zoox robotaxi testing and FTC scrutiny on dealer advertising.

Subscribe, share this with a friend who lives in the service lane, and leave us a review. What is the one thing a dealership could say that would instantly make you trust them more?

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Transcript

Welcome And Show Lineup

Don Armstrong 0:00

Welcome to another In-Wheel Time podcast. This is your place for all things automotive, the award-winning In-Wheel Time Car Talk Show. Just ahead, our story of the week. Later, Jeff has the racing calendar, Mars has this week in auto history, and I'll have the stories made in the automotive news headlines. Howdy, along with Mike Out of This World Mars. We always need more Jeff Zeken, Chief Engineer David Ainsley, and Don Armstrong. So glad that you could join us for our live version of this show right here on this Saturday morning. It's a pleasant Saturday here in Houston, Texas. We've got a big cruise in coming up next week. It's the Easter tailpipes and tacos cruise in at the Lupi Tortilla in Katy. Time now for our story of the week. Okay. Gather round the stuff. Mr. Morris, are you back with us? Yes, sir. Okay. Because uh I'd like for you to participate in this if we have a little discussion here. Oh, I got lots of things to say today. Apparently not. Oh my god.

Mike Marrs 1:08

But uh that's you're talking about here. Oh, okay, okay.

Don Armstrong 1:12

Well, I'm I'm not sure about here, there, or anywhere at this point of the day. I understand. So um here's the story of the week. Communication breakdowns topped customer complaints about dealership service departments in 2025 appearing in nearly half of all negative online reviews. Um this is a story from automotive news. That finding is prompting service managers to mine social media feedback for operational fixes. And some, including Shanahan Westfall, are responding to every review personally. Westfall, general manager of Heron Gear Infinity in Jackson, Mississippi, takes social media comments about his dealership seriously. He sees them as an opportunity to improve customer experience, especially if they're negative. He says, You may get a review in there where you're like, oops, we goofed up on that one, he said. And that's an opportunity for him, me, he says, to pick up the phone and just talk to that customer. Clear and consistent communication is crucial to good customer experiences, as experts say. Unclear or infrequent information is still a major gripe customers have with their service experience. The 2026 Voice of the Consumer Report, my reputation management firm, Wide Whale found. The two biggest drivers uh of consumer uh experience are communications and staff. Um communication friction was the top issue customers had with the service department in 2025, according to Wide Whale. Staff-related concerns ranked second. A report analyzed dealerships monthly Google reviews in 2025 and identified specific topics and keywords to determine which issued which issues appeared and whether they were positive or negative. In the report, communication was mentioned in 49% of negative service reviews, followed by staff mentioned in 40% of negative reviews. Jeff, I don't like the way you talk to me. That kind of stuff. Well, if you ask the service department, so how long do you think this repair is going to take? And they say 10 minutes. I'm going, who did you talk to? How do you know? Well, uh, it's right here on uh my rundown on my screen. Did you actually call and talk to somebody about that? Is it true in ten minutes? I don't know of a dealership that fixes anything in ten minutes.

Mike Marrs 4:04

Well, you gotta park the car in ten minutes.

Don Armstrong 4:08

Pretty much. Speed is no longer a differentiator, it's a baseline expectation. It recommends fixed ops teams pivot from managing the clock to managing the experience. Other dealerships are following a similar approach. Stevens Cook Toyota, part of American Motors Group. American Motors Group? Okay, that's a group of dealers, I assume. Negative social media comments helped Joe Castellano, the group's vice president of fixed operations, identify where his Toyota dealership was letting customers down on wait times. The Northern California group has three Toyota dealerships, two Volkswagen stores, and a single Chevy Cadillac and Alfa Romeo store. His Toyota dealerships advertised a 45-minute oil change, but a customer complained on social media that theirs took an hour and a half. That prompted Castellano to say, let's go really take a look at where we messed up. By keeping the parts in the bays and having a 99% accuracy in parts billing, they were able to shave off 15 to 20 minutes in an oil change, he said. They trimmed an additional seven minutes from 12 minutes to five minutes off the oil change by using a quick drain plug that they installed in all of the cars that they sold.

Jeff Dziekan 5:22

He shouldn't even have to do that. There's a process problem right with the dealership. And if it's a large dealership, you would need well let me back this up. If it's a small dealership, I get what he's doing, a personal touch. Hey, me and you, Monoway Mana, let's go for a cup of coffee, blah, blah, blah. If it's a large dealership or a chain, say like your classics or your group ones, you're gonna have a committee that does that. If you've got multiple locations like your your Honda, your Chevy, your Cadillac, all that you name there, you got a committee for that. You've got a CSI committee, you've got phone numbers that relate just for those complaints. So in this particular case, if he's doing that and making sure that they have the proper parts and the on time in the in the bays, that's a process problem for that dealership. That's not a people problem. The people need to learn and they need to be instructed on how to do that. Yeah.

Mike Marrs 6:10

We we used to have uh call it process improvement committee and they would look at it and say, here's this function that we do. How can we make it better, streamline it, whatever.

Jeff Dziekan 6:19

Yeah, let's have a meeting to find out when our next meeting is. That can be lost. Exactly.

Don Armstrong 6:24

Yeah. Well, back in my day, which was a long time ago, uh, the guy's name was Charlie, and he was the blacksmith? He was the quote unquote dispatcher.

unknown 6:34

Yeah.

Don Armstrong 6:35

Yeah. So all of the cars that came in with multiple problems, he put all this stuff down on his sheet along with all of the other stuff that was in the shop. And then he would assign, you know, this repair guy to do this job, this repair guy to do this job, and this repair guy to do that. Today I think it's much simpler, and most of the guys that do these things, other than oil changes and routine stuff like that, that one guy does it all.

Jeff Dziekan 7:01

I think he had an AC tech or two techs. That's all they did was the AC jobs for that shop or front end or whatever they did. Front end line, yeah. Exactly. Yeah.

Don Armstrong 7:10

But I think but but these days I think that you know the main line mechanic does all of the heavy duty stuff like front end alignment, brake jobs, uh, you know, uh intake manifold stuff.

Jeff Dziekan 7:22

They do it all. They have apprentice programs, they have internships, so make them part of that process to improve that dealership. You know, you got somebody that's maybe being paid minimum wage, they they're you know, uh a sponsorship or a co-op through a school, let them be part of that process and have those wins when they make things better for the dealer. Yes. Hello, Lawrence.

Mike Marrs 7:44

I will say one thing though that about the story that I'm I'm kind of not real thrilled with. I mean, they're using feedback through social media, and that's where they're getting their comments from. And and when I worked for a uh a big communications company, we learned that people hiding at the time.

Don Armstrong 8:00

What communications company was that?

Mike Marrs 8:02

Well, it used to be called Southwestern Bell before it got overtaken by ETT. But we learned that, you know, I had people in New York and people in California, so we did a lot of conference calls. We learned that people would hide behind the phone. I mean, they can sit there and say a lot of things if they're not looking at you eye to eye. They got a lot more guts to say something.

SPEAKER_04 8:22

Exactly.

Mike Marrs 8:23

And it and if you're hiding behind a keyboard, it's even more. I mean, just look at any of your social media accounts and see how nasty people are. A lot of things they would never say that to somebody to their face. But they'll say it on the keyboard. So you have to kind of look at what you're you're trying to work with, how much value is it? Because it's costing you at least$150 an hour if you're a dealer.

Jeff Dziekan 8:44

But Mike, I think with these things, these are actual compliance. These aren't people just making stuff up just to diss somebody's dealership. I think these are actual, yeah, I did have a problem with that with a 10-minute order change or whatever the case.

Mike Marrs 8:55

Yeah, I understand, but I'm that's what I'm saying. You got to kind of balance that because I I used to spend some time at the Chevrolet dealer because I grew up with a guy that was a service manager and we would trade stories during the day. And and I watched a lot of people that he knew that we went to school with, real nice guys out on the street, but it's like they put a foot on that parking lot of that dealership, they became total jerks. Yeah. And and they would stay that way, and then you'd see them later on in the evening at the restaurant or something. Hey, how are you doing after they just cuss you out all day?

Don Armstrong 9:24

I'm familiar with that. Yeah. Not in a dealership, though. Yeah. But I am familiar with that attitude thing. Yeah.

unknown 9:32

Yeah.

Don Armstrong 9:33

Have somebody kiss you on the cheek and then turn around and reprimand you and threaten you with your your job. Yeah. What is that?

Mike Marrs 9:40

It's it it and it's of course how they do it and stuff. I mean, it's one thing for somebody to tell you they had a problem with something that happened in your shop, but it's another thing for them to tell you you're a low lying rotten SOB because they had the problem in your shop. I mean Mike, somebody said that to me. But they meant it in a good Christian way.

SPEAKER_04 9:57

In a good Christian way.

unknown 9:59

Yeah.

Mike Marrs 10:00

Yeah. That's when I started calling in quarterly meetings. Everybody came in to San Antonio. We sit down across from the table. Now, what do you got to say? And uh things changed a little bit.

Appointments And Setting Real Timelines

Don Armstrong 10:10

Yeah, no doubt about it. Well, um, I think that part of being a manager is to understand that, hey, I've got a problem here because everybody we we tout the fact that these are 30-minute oil changes to compete with all of the oil change places out there. We're a dealership, we should do better than that. It's a person waiting for an hour and a half. Where did that break down? We told them that it would be 30 minutes, and now they're waiting an hour and a half to have the oil changed. Uh no.

Jeff Dziekan 10:38

And if they're if they've got an oil change special and they screw that up, shame on them because they don't make a lot of money, if money at all, on a oil change. It's a halo effect. They want to pull your brakes, they want to look at your exhaust system, they want to check your car out.

Mike Marrs 10:52

Or get you in a new car showroom for a few minutes while you're waiting.

Jeff Dziekan 10:56

If you're screwing something up that simple, sh maybe you shouldn't be doing it.

Mike Marrs 11:00

Yeah. Well, you yeah, you definitely got a problem there.

Don Armstrong 11:03

Uh unfortunately, you know, the the way that new cars are sold today, you especially if you're on a lease holder, then you're gonna go into the dealership when a car says it's time for an oil change, and you expect the oil change to happen quickly, not all day.

Mike Marrs 11:19

Yeah, if you got particularly if you got an appointment.

Don Armstrong 11:21

Oh yeah.

Mike Marrs 11:22

Oh yeah.

Don Armstrong 11:23

Yeah. And and most dealerships, I think I think most people these days are used to the fact that you really need to have an appointment. What and what's wrong with that? I re We didn't have appointments. We had a line of cars all the way out to the feeder road.

Jeff Dziekan 11:39

That's for why, for instance, mine's through uh General Motors, through a Buick dealership, Buick GMC. I do make an appointment because it is that brand. If you were a guy off the street and like uh the maverick going into a Cadillac store, yeah, they're gonna treat you a little different and probably put you behind.

Don Armstrong 11:55

When I think of Mavericks, all I I can all I think of is not the truck. I think the original. Which we're very cool, also. I'd drive one. Yeah, yeah. Yeah, but you wouldn't be fixing it. You'd have Mars auto mechanics. Mars wouldn't touch it. No, not Mars. His mechanic. No, not a forward. Uh no.

Mike Marrs 12:13

Um but no, you're right. I mean, most of the walk-ins back in in our day was everybody. You didn't make many appointments, but nowadays I believe that if you break you don't make an appointment, you just go to the dealership. Uh otherwise, it is by appointment, as far as I know, all of them.

Don Armstrong 12:28

Yes. Yes. Once you're in, once you got your foot in the door and the car's in the loop, so to speak, then they pretty much take it from there. And it's up to the service advisor, if you want to call them that. I guess that's what you call them today.

Mike Marrs 12:42

Yeah, I think they still call them that.

Don Armstrong 12:44

Yeah, then it's up to that service advisor to relay to you the information. Hey, uh our tech looked at your car and they're gonna have to pass it on to another tech. He's a little bit backed up, so it's gonna cost us a few more hours today. Uh hopefully we'll have it back, but I wouldn't bank on that. I think that tomorrow would be a better timeline for you.

Jeff Dziekan 13:04

Or depending on the issue, too. If it's electrical, it's gonna take a little longer to chase that down. If it's something like uh maybe a a mapping unit or sensing unit or something, they could probably knock that out for you. But depending on the issue, too. Yeah.

Don Armstrong 13:16

Well, there is that. Yeah, those computers. Of course, who who replaced your uh exhaust manifolds on the on the truck?

Mike Marrs 13:23

Uh shop here in town. Uh most of the time. So it's not a dealership? No, no, no. I I wouldn't go to a dealer for that.

Don Armstrong 13:30

I mean it was it was expensive, but I went to somebody so why wouldn't you go to a dealer for that?

Mike Marrs 13:35

Because I I found somebody that had done it on his own truck and knew what to do, and he had ordered and bought the proper tools to do it. Is he is he a a mechanic that other people go to or is he uh Yeah, no, no, he's he's got a he's got a shop that that he runs. He wouldn't he doesn't do any more of them. I mean, he did mine because I take the granddaughter's cars in there when I can't fix something, so he did it as a favor, but he's he won't normally do it because it's if he he's afraid he'll break a bolt. And even though he's got the tap and die, and he it's it's a like a template that he puts on the motor so that he can keep everything straight. And uh, but he's afraid if he ever does break one that he's liable to buy somebody a motor, so he don't do it very often.

Tailpipes And Tacos Cruise-In Invite

Racing Schedule And TV Rants

Don Armstrong 14:21

I see. Okay, well, it's interesting to note. Thank you, sir. Yeah, that was good. Yeah, all right, just ahead. Jeff has the racing calendar. Mars has this week in auto history, and I got lots of news stories. We're gonna get a few of them in here coming up on the In Wheel Time Card Talk Show. We'll be back right after this. The Easter Bunny's coming to the tailpipes and tacos cruise in at the Loopy Tortilla Tex Max in Katie, April 4th, 8 to 11 a.m. And you're invited to. Bring the kids and grandkids. It's a cruise in like you've never attended before. With a donation to Shirley's kids, you'll get a free Loopy Tortilla breakfast taco. There'll be coffee and adult beverages, plus chili pepper trophies for the best hot rod, best modern classic, and best classic. There's no entry fee and no registration. Just bring your ride and the kids. Bad bunnies aren't allowed, but the Easter bunny will be there, and he'll be full of joy to help make this tailpipes and tacos a very special one. Photo opportunities about it. The Invertexcar Talk Show will be streaming around the globe, and you can be selected to tell your car story to a global audience. It's the Tale Pipes and Tacos Cruise and Easter edition, Saturday, April 4th, 8 to 11 a.m. at the Lumpia Tortika Tech Max in Katy, located on 99, the Grand Parkway, just south of I 10, the Katy Freeway, in Katy. Make plans now. Lumpy Tortilla is pretty good. Apple or Android in Wheel Time podcasts can be found everywhere, on the stream and through downloads. Whether you're on the road or at home and Jones in for a different kind of car talk show, give In Wheel Time a try. Honest new car reviews, fun, informative interviews with real car people, weekly automotive news, features like Jeff's car culture and Mike's driving destinations, all on In Wheel Time. Check us out on Sirius XM Podcasts, iHeartRadio, or while you're shopping on Amazon through Amazon Music. Mm-hmm. InWheeltime.com has a list, and we know you love lists. We're at the Tailpipes and Tacos Cruise Inn at the Lupi Tortilla in Katy. If you can't make it, listen, watch here on InWheeltime.com, Facebook, and YouTube. If you miss that, you'll be able to connect through a podcast from your favorite podcast channel. Okay, time now for the racing calendar, and I know racing's all geared up and we're at full speed ahead. Oh boy.

Jeff Dziekan 16:34

Yeah. Well, it's it's it's full speed ahead, like you said, but it's really not a pleasant thing to follow anymore. And I'm just being a Debbie Downer on this, but you've got NASCAR, you got to be a little jerk, Jeff. I'm I'm being a jerk on this, but you got NASCAR at Martinsville for both the uh O'Reilly version, which is the old Xfinity series, and then you got the Cup Guys. That's uh Today and tomorrow. It's going to be on the CW and FS1 if you've got those channels. Uh Indie Racing, you've got the NXT, which is the uh lesser version series, and then you've got the big boys on the on the indie on the indie schedule. They are at Barbers Motorsports. Some of the qualifying was going on. Uh yeah, I believe so, yes. And uh some of the qualifying was going on this morning. I watched a little bit of it on a rerun, but it was all good. Uh fun to watch. I like the indie stuff. Formula one. They have the Japanese Grand Prix, which is uh this weekend, and then they're gonna be off for several because of the conflict in the Mid East, the Bahrain GP and the the Saudi Arabian GP Grand Prix is uh canceled or postponed for the next few weeks on that. NHRA is going April 9th through the 12th, and they're going to be able to do that.

SPEAKER_00 17:40

Wait a minute, why did you pick? Oh, the bomb blew up the pit. I'm sorry.

Jeff Dziekan 17:45

Never mind. It's not pits, it's potholes. There you go. There you go. Uh and then I like I just said, uh NHRA April 9th through the 12th, and they're at the Winter Nationals In N Out Burger at Pomona. And that should pretty much wrap that stuff up. But they're they're it's very hard to be a fan following it when they're delayed, they're taped away, and all this other stuff like that they're on tracking.

Don Armstrong 18:08

I don't know, I don't know who clearly no one in their right mind would sign a television contract with somebody like FS1. Oh, we're on FS1. I don't care. I can't get FS one. I choose not to pay for these subscriptions.

Jeff Dziekan 18:25

And beyond that, you've got you okay, I'm gonna watch a specific auto racing series and you turn it on at two o'clock, and there's a tiddly wings championship from Alaska for another 20 minutes because they went into overtime. Now, who is gonna stay for that? Well, there is that. It just grinds me.

Don Armstrong 18:44

Yeah, it grinds me too, that the the this television stuff that I don't know who writes the contract. You know, I think that the series, the racing series, whichever one it is in particular uh NHRA comes to mind. Oh, well, if you want to watch the race online, then you're gonna have to pay for that. Why? Because here's here's the deal why not take the income from the sponsorship online as opposed to having me buy the stupid ticket to get online to watch your stupid race.

Jeff Dziekan 19:16

Yeah, and it's not only in racing, but it's in other sports too, because uh uh the baseball MLB, certain ball games are gonna be on uh Apple TV rather than regular TV. So there we go.

Mike Marrs 19:26

We're gonna infiltrate other sports. And a lot of that is it's the whoever's writing the contract, they're not worried about actual viewership per se.

Don Armstrong 19:35

Guess who that is, Mike? A lawyer.

Mike Marrs 19:38

Exactly. All she's looking at is bottom line numbers. So you say you're gonna pay me this much for my content that I'm gonna give to you, and and that's what they look for.

Jeff Dziekan 19:48

It's just it's a weird business model because we went from the racing calendar to don't do it again to a big discussion.

Mike Marrs 19:56

That's right. We can we can spend a lot of time doing that if we want.

This Week In Auto History

Don Armstrong 20:00

Well, instead of doing that, why don't we move on to this week in auto history, Mr. Morris?

Mike Marrs 20:04

We can do that. Where are we at, Michael? Right here. Here we go. Here we go. Yes, sir, got it, got her, got it. We're good. So this week in auto history, so we want to start with March 22, 1904. The uh the slides are not working, Jeff. Can you try it? Yes, sir. So in 1904, Rolls Royce Limited was announced. Now, the what this was, I've always kind of wondered about this, but Charles Rolls and Henry Royce are the ones that fail that made the partnership. Now, this wasn't uh a hip-hop group or anything, but it's Rolls Royce Limited. You know, they one of them was uh real big in engineering, and the other one had little.

unknown 20:43

Wait a minute.

Don Armstrong 20:44

Didn't didn't Rolls-Royce do uh uh car wash?

Mike Marrs 20:48

That's what I was thinking about. So this is the beginning of the the beginning of the very uh prestigious luxury automobile that's out there in the world today. So then going on, we're gonna go up to 1916. Now, this is when BMW was founded. Now, they actually started as an aircraft engineering manufacturer, so that was real big. Airline airplanes were becoming up, and they were building motors for them, and that's where they got their their engineering expertise per se become known as an engineering. So when they began to build cars, then it all carried over in uh how well the engineering was and the enthusiast benchmarks that they were on and their engineering excellence. Then in 1965, Ford, here you go, Jeffrey, Ford Motor Company introduces the LTD. I got that just for you, Jeff. I found that one, and there you go. That's a beauty. So the LTD was a luxury oriented oriented, full size car when full size cars were full size, you know, and it started bringing the upscale feature. To the broader market, such as the family and the station wagons, and to uh bring in that little bit of luxury into the American sedans. And it's an airwind comfort size and smooth V8 power to find success for these vehicles. Then moving up to 1968, Dodge Charger got a redesign. Now, the red card in the top left-hand corner of your screen there, that is the new design. And then right below it, you're going to see a couple of shots of the older design, the 6667, and how it changed so much and became actually much more popular with the newer designs than what it had. Some of the years had hidden headlights that when it first came out had the aggressive styling, and it kind of looked more racy than the other ones did. So this was a real good move for the Dodge Charger, and this is what you're going to see in most of the movies that have that car as a feature car. Then in 1970, the Datson, Dotson, however you want to say it. Oh my god, that's Texas.

unknown 23:00

Hey, I got me Datson over here.

Mike Marrs 23:02

Well, I had a Datson B210 for a while.

unknown 23:05

I'm sure you had a Datson B210. All right.

Mike Marrs 23:08

So the 240Z was really growing in popularity. It was really everybody wanted one of these because it was a little two-seater. It was a hot little car. It ran really well, had the four-speed transmission. It was just a cool car to have. And um, it really brought in a lot of the other Japanese automakers as people started looking at this. They said, Well, let me look and see what else is out there.

Jeff Dziekan 23:29

My brother has several.

Mike Marrs 23:33

Good for him. It'd be a good thing to have. Then in 1993, Dodge redid the Ram truck. Now, this is the new Ram truck design, whenever they went to the big truck style, if you will, the big rig-inspired grill and the big muscular stance with the broad rolling fender wells on them. What year was this? 1993.

unknown 23:54

Okay.

Mike Marrs 23:55

And it kind of changed, it changed everything Dodge did. And some of the others, they didn't really copy that, but if you look at them now, they really did kind of go to the bigger, bolder styles, uh, particularly like in the front ends and stuff. They you can't hardly see it in the hood.

unknown 24:08

They're huge. You can't even get them in the damn garage.

Headlines From Baseball To Robotaxis

Mike Marrs 24:11

Right. You can't get you can't check the oil hardly without having a stepladder. So that was this week in automotive history. Some of the things that we found that we thought were rather interesting. Learn something new every day.

Don Armstrong 24:23

All right, for all you baseball fans, Major League Baseball has gone to the bullpen after more than two decades of having Chevrolet as one of its top sponsors. Ford is replacing Chevy as MLB's official auto partner. Uh as a matter of fact, the sponsorship includes everything from the World Series to Little League Baseball and Softball. An organization already supported locally by many of its dealers. The Automaker also will be the presenting sponsor of MLB's July 4th celebration for the nation's 250th anniversary. The partnership is about honoring tradition while putting uh Ford CMO, Lisa Meta Matarazo. Chief Marketing Officer.

Mike Marrs 25:08

I was wondering what that was.

Jeff Dziekan 25:12

So when the commercial starts, see the USA in your L T D. Yeah, your L T that's it.

Don Armstrong 25:19

Your Galaxy Mustang.

Jeff Dziekan 25:21

That's it.

Gulf Coast Auto Shield Spotlight

Where To Watch And Listen

Don Armstrong 25:22

Zooks will start testing its purpose-built robo taxis in Miami and Austin. Oh boy. Part of a coast-to-coast expansion as Rival Tesla faces delays in its autonomous ride hailing rollout across seven U.S. cities. Have you seen a Zooks? Oh my god. It looks like a phone booth with wheels uh sticking out uh at the front and the back. It is just a horrendous looking thing. I wouldn't get in it. I'd rather walk. Zeus is also growing its current service areas in San Francisco and Las Vegas, where its carriage style vehicles are driven a combined 350,000 miles. Service in Austin and Miami will begin in limited areas with its purpose-built robo taxi, the company said. Zeus has tested in those cities since mid-2024 using separate fleet vehicles. When you see this thing, you're gonna go. Actually, any place in California. No, let me do this. Dealership employees who post about vehicles for sale in their personal accounts can put the stores in legal jeopardy if they don't follow certain rules. Dealership advertising has come under intense scrutiny since March 13th when the FTC announced that Christopher Muffrage, the director of the agency's Bureau of Consumer Protection, sent letters to 97 dealer groups on the suspicion that they violated at least one of six illegal advertising practices. If you advertise it, you better sell it at the price that you advertise does not include tax. Okay? Just like you would go to the grocery store, you pay taxes on your groceries, you pay taxes on your car. Yeah, sales tax. That's the only exception to the rule. If you say we've got a brand new Ford F-150 on sale here for$40,000, you better sell it for that price, and it better be on the lot. On the lot. That's another one of those rules. So um be looking for more stupid trades. And uh still not his North America design head. Scott Kruger said the automaker is still passionate about Chrysler, which has had to straight buy as a minivan-only brand since discontinuing the 300 sedan in 2023. During an overview of the company's design operations, Kruger said Chrysler is very much alive and well, and that his team has been busy behind the scenes. Declined to share any details about the plans for the brand's future ahead of a Stellatus investor presentation coming up in May. I think they're coming back, to be honest with you. They need a shot shot in the keister to get them going there. All right. Uh hey, we'd love to hear from you. Just shoot us an email. The address is info at nwheeltime.com. We are back after this break. You own you own a car you love. Well, why not let Gulf Coast Auto Shield protect it? Houstonian John Gray invites you to his state-of-the-art facility to introduce you to his specialist team of auto enthusiasts. We promise you'll be impressed. Whether you're looking to massage your original paint to a like new appearance, apply a ceramic coating, install a paint protection film, nano ceramic window tint, or new windshield protection called ExoShield, Gulf Coast Auto Shield is where Houston's car people go. Curbed your wheels? Instead of buying new, why not have them repaired? How about a professionally installed radar detector? Gulf Coast Auto Shield does that too. Get a peek inside the shop and look at the services offered by getting online and heading to gcautoshield.com. Better yet, stop by their facility at 11275 South Sam Houston Tollway, just south of the Southwest Freeway and get a personal tour. Gulf Coast Auto Shield is your place to go for all things exterior. Call them today, 832-930-5655 or gcautoshield.com. The award-winning In Wheel Time Car Talk Show now reaches millions of folks around the globe each year. Check us out on InWheeltime.com, YouTube, Facebook, and don't forget our podcasts. Catch our live show every Saturday, 10 to noon Central Time. The In Wheel Time Car Talk Show has informative automotive guests, new car reviews, along with popular features including driving destinations, Jeff's car culture, the latest car news, cruise ins, and racing days. It's all on inwheeltime.com. Join us. That's it for this podcast episode of the In Wheel Time Car Show. I'm Don Armstrong, inviting you to join us for our live show every Saturday morning on Facebook, YouTube, Twitch, and our InWheeltime.com website. Podcasts are available on Apple Podcasts, Spotify, Stitcher, iHeartPodcast, Podcast Addict, TuneIn, Pandora, and Amazon Music. Keep listening, and we'll see you soon.