Tennessee Dispatcher

Meet Jacob Hill, a 911 dispatcher in Coffee County Tennessee. From starting as a cashier at Wal-Mart, to answering the worst of calls, Jacob is ready for the task!

Transcript

SPEAKER_01 0:00

And so people would cuss me out like a dog. Uh Black Friday actually had a uh knife put out on me. But it was happening. Like I guess I was just in the moment like, you know, in a distant situation though like this is not happening right now. Somebody called 911 one day because there was a goat on their back porch. This is a hypocrite situation, you know this is very important that we know if he's breathing or not.

SPEAKER_00 0:28

Who is Jacob Hill and how in the world did he get started on wanting to do this?

SPEAKER_01 0:35

Yeah, so I um was a kid who started at Walmart. It actually all started at Walmart when I was 17 years old. Um I started as a cashier there, and you know, I saw the loss prevention crew walking around and catching people stealing every day, and I'm like, wow, that's awesome, you know. And then like I saw where you know police were showing up and um apprehending them and taking them to jail. It was just so cool. So I got with the loss prevention manager, her name's Angie, and uh I was like, I want to do this, I want to do this. And she looked at me. I'm a 17-year-old, 18-year-old kid at that point, and I was like, I really want to do this. And she's like, Do you even have like the can you can you be mean to people, basically? And I'm like, Well, yeah, I can be mean to people, you know, I can be mean to people. She's like, Do you have a backbone? I'm like, Yes, I said, if not, I'm gonna get one. You know, this is awesome. I'm gonna, I'm determined to do this.

SPEAKER_00 1:27

So um So it all starts out at Walmart.

SPEAKER_01 1:30

Yes, it all starts at Walmart with me. Yes. So I did loss prevention uh for approximately six years. You know, I got that backbone, and then I'm like, you know, making friends with y'all and other people at Timon Police Department. I was like, I wanna like, you know, I want to be out here in the field with y'all. I want to do something.

SPEAKER_03 1:46

Right.

SPEAKER_01 1:46

And so then I tried to do, you know, went down the path of being a police officer, and then um some things didn't work out there, but that hey, that's okay. And then I um Jessica actually, she was like, Why don't you be a dispatcher? You know, you would love that. Which Jessica? Jessica Taylor. Jessica Taylor. Jessica Taylor did it. Right, yes.

SPEAKER_00 2:04

She's an investigator with uh Telehoma.

SPEAKER_01 2:06

Yes, yes. So she made a phone call uh to dispatch one day, a random day, and she was like, Hey, can you email me an application to my email? So I went to print it off. I'll have somebody that's uh that was interested in you know being a dispatcher.

SPEAKER_02 2:17

Uh-huh.

SPEAKER_01 2:18

So I was like, cool. So I filled out my application, took it up the next day, and I got a call. It was a couple days later, actually, at Coffee Cunningham 911 and set up for an interview. Went for my interview, and that was like December of 2022. And I got called the next day after my interview and got the job offered, so I accepted it, and then I went part-time at Walmart because I still love Walmart. I still catch love catching uh shopwinters and stuff, but then I did full-time at Coffee County 911. So I did two jobs, but uh 911 was my priority.

SPEAKER_03 2:51

Yeah.

SPEAKER_01 2:51

And then um I started out on third shift, third shift 11 to a seven, and then I would get off at um dispatch and I would go work at Walmart from 7 to 11 or 730 to 11:30. And that's where the history started, right there. And so it's been history since.

SPEAKER_00 3:06

Let's go back to Walmart for a second. Okay, you say you had to grow a backbone. I say dealing with customers at a registry, you'd have to grow a little bit of a backbone. Right. I mean, I you're sure that there are uh some not nice people that come through from time to time.

SPEAKER_01 3:21

Not at all, not at all.

SPEAKER_00 3:22

Can you can you remember like maybe a uh like a bad customer that came in?

SPEAKER_01 3:26

I don't know if this is kind of this is a BQ situation I always ran into. So I was, you know, let's I was younger than 18, so I couldn't scan alcohol. And that made a lot of people mad because they'll they'd come through my register.

SPEAKER_00 3:37

Why does it matter who scans the alcohol as long as they get it?

SPEAKER_01 3:40

I know, right, exactly. But that's Walmart policies. But I was 17 at the time and I was scanning like you know the groceries and I always put the alcohol at the end. Well, people would get upset because I had to wait for, you know, a uh customer service manager or something like that to come up there and scan it and check their ID and stuff because I was underage. Yeah. Uh then um they would get mad. Well, then Walmart policy actually has where like you, if there's two people that, you know, are if you're if you're with somebody that has alcohol, two people have they you both have to check your ID. And so people would cuss me out like a dog. They would cuss me out so bad because they they would they'd get upset like they didn't understand why. And I'm like, this is just Walmart policy, you know.

SPEAKER_00 4:19

But but but who cares?

SPEAKER_01 4:20

Exactly.

SPEAKER_00 4:21

I mean that it doesn't matter if it's you or a 50-year-old man, you know, you're still gonna get your bigger hanging on the.

SPEAKER_01 4:26

Exactly. It's just policy, like just hang tight, like it's just work with me here, you know. So that's where I mean and you're seven, you're 17 at 18. 17, 17, 18, or I was 17 at the time, yeah. Yeah, so people would get it, people would get mad at me, and I'm like, I'm so sorry. Like, you know, I'm a 17 trying to make money, you know.

SPEAKER_00 4:41

So how so how old were you when you decided to go into loss prevention?

SPEAKER_01 4:46

18. 18.

SPEAKER_00 4:46

So you so you wouldn't have registered long. No, I was not. Okay. And then you decided to get into loss prevention and just working with you, it was kind of amazing. I can't it was amazing how y'all did what you did, being able to uh keep track of people. Can you give us kind of an idea without giving any secrets away of how you did the of how you catch a shoplifter? Right.

SPEAKER_01 5:08

So I would like basically it's pay basically a big, huge game of hide and go seek. And so basically you would walk around, you look for a suspicious activity. Uh, there was key things that you look for. Um I will give a little secret, but it's like if a lot of people do this, but you just it's just based off behavior. But people, if there's a big, huge like purse or bag in the in the front part of the buggy, people would place like, you know, items that are like known to be stolen from Walmart. So like a purse or something? Like a big huge purse or even like a like little like duffel bag, like people do that. And so they'd stick it right there, and then they have this thing where they call that we call it the shoplifter lean. So they're gonna lean over that buggy and they're gonna, you know, be secretive about it and play like concealed into the bag. That's a lot, that's what happens. Wow, yeah.

SPEAKER_00 5:51

I mean, so so you would look for the shoplifter lien and stuff like that.

SPEAKER_01 5:55

Yeah, there was different behavior we'd look for for sure.

SPEAKER_00 5:57

And then, I mean, when did we when did you know, okay, this person is definitely, I mean, you actually sit see it go into the oh for sure.

SPEAKER_01 6:04

Yeah, you cannot make a stop without seeing that concealment at all. That's Walmart.

SPEAKER_00 6:08

So you don't stop strictly on suspicion, you know. You saw it.

SPEAKER_01 6:11

You have to make sure you have all four corners squared away.

SPEAKER_00 6:15

Wow, yeah, that's quite amazing. Uh, any big thing that happened there, like anybody that you ever had to, you know, deal with that was probably got you a little scared or a little worried.

SPEAKER_01 6:26

Uh, Black Friday actually had a uh knife pulled out on me outside the garden center. Yes, tell us about that. Uh so me and Angie were actually uh it was these this young couple that went to the automotives and stole like the LED lights that go in the vehicle. Um, I guess like the different color LED lights you can put. And we went out garden center and we um you know, we approached them and you know, I identify ourselves that we're with Walmart Security, and they looked at us and said, get away from me. And about that time he pulled a uh knife out of his pocket and we're like, whoa, whoa, whoa, okay, that's fine. You know, you can at that point my safety's first. Oh, absolutely. So we just let him go and make a police report and went from there.

SPEAKER_00 7:04

Did he ever get caught?

SPEAKER_01 7:05

I honestly I'm not sure if he got caught or not. We'll have to look. We'll have to look at that.

SPEAKER_00 7:09

We'll have to look at that, see if he actually got so. I mean, what was so important to him that he no, what was it that he was stealing some lights?

SPEAKER_01 7:15

Yeah, some LED lights that like go underneath the the seats and about how much would that be? Probably like 30 bucks if that. So yeah, I hope they caught him.

SPEAKER_00 7:22

Yes, yes.

SPEAKER_01 7:24

I mean, what what went through your mind? I'm like, I couldn't I I just backed up, like, whoa, like, you know, this is I couldn't believe it was happening. I guess I was just in the moment, like, you know, assessing the situation when I was like, this is not happening right now.

SPEAKER_00 7:34

You're pulling a knife on me for a $30.

SPEAKER_01 7:36

Literally. What is I mean, what the heck, man, you know?

SPEAKER_00 7:39

Yeah, I mean, I can't, I can't imagine he couldn't have been in his right mind.

SPEAKER_01 7:44

No, no, not at all.

SPEAKER_00 7:46

How did Angie react to that?

SPEAKER_01 7:47

Uh sh she's I mean, she she's really good at her job. Really, Angie's really good.

SPEAKER_00 7:53

Like, I knowing Angie, I can I can have an idea of how she reacted that.

SPEAKER_01 7:58

And I she was like, you take it, buddy, you take it. You know, she's like, you're gonna get a warrant after your arrest, you know. And she she she hangs in there, she does. Oh, yeah, yeah. She's a good one. She's a really good one.

SPEAKER_00 8:09

So at some point, now how long were you a uh in lost prevention at Walmart?

SPEAKER_01 8:14

Um, so it was 2018 to 2024, so approximately six years or so, yeah.

SPEAKER_00 8:22

So okay, but uh there was a point that you went to dispatch during that time.

SPEAKER_01 8:27

So from 2018 to full time, December of 2022 is when I was went to dispatch. Yeah. December 2022 is when I went to dispatch. But then I had dropped down to part-time. It would only work a couple days a week at Walmart. So full time it was from I guess you could say math. What is it? I guess it'd be about five, six years. I don't know.

SPEAKER_00 8:55

Well you were you wore a couple of hats during that time. So you was Walmart loss prevention and you were also dispatched. You said you started out on the night shift. Yes. What kind of training did you have to get?

SPEAKER_01 9:05

Um, so it was honestly, it was I didn't I walked in there and you know, with the open mind, I had no idea what it'd even be like to be a dispatcher, you know. I did some research on like TikTok and like YouTube videos, so I thought it was cool. Um, but then I get in there and the first couple days you do like computer work and you watch videos, do a bunch of training that way, of like, you know, how to handle like callers, how to handle different situations when it comes to medical calls, police calls, or even fire calls. And um you have this thing that's called like tele telecommunicator CPR certification. So basically, like I do like this big huge training online, and it like gives me the cervic certification to do CPR. I give CPR instructions over the phone. Um, and then meanwhile, you we also are all CPR certified up there at uh dispatch as well. And then I would sit with a trainer, uh somebody who is a certified training dispatcher, and would sit with them and they would uh teach me everything, like you know, the language, how police officers speak on the radio, how to you know multitask, what we call it's a split ear. So basically, like I can be on the phone with a caller or even you know, some 911 caller officer, anything like that, and I can have a conversation with somebody on the radio as well. So, say you you you would never know, but um, there's times where I'm on the phone taking a call and you're giving me a driver license number. And that's what we call a split ear. So they train you for that, like trying to get that. It's pretty neat. How do you train for split ear?

SPEAKER_00 10:33

I mean, it's I've I've definitely got the one track. I mean, I can't imagine talking on the radio and then like talking on the phone, also. I mean, I'm I'm I'm one or the other.

SPEAKER_01 10:43

Yeah, yeah. No, and there are sometimes, there are some points now to this day that like I would tell a unit stand by in public service. And I feel bad for doing that, but it's a high-priority situation. You know, especially 911. Yes, exactly. Exactly. But there are times where I'm like, I tell my caller, I'm like, you know, stand by my officers keen up on the radio real quick. I need to get their information.

SPEAKER_00 11:03

Tell me a little bit about so during your training, did you know that you was gonna be able to grasp it? But you did it intimidate you, or I mean, at what point was you like, okay, I'm ready to do this and I'm I'm I'm moving forward with it.

SPEAKER_01 11:15

So in my training, I was very intimidated. So I like see like these other dispatchers that's been there for a while, and they're just sitting there, you know, just doing the thing. I'm like, wow, like I want to be like them, you know. So I went in there with um and determine my determined wow, I cannot talk. No, go for it. I was like determined to go in there and like I'm gonna do this, I want to be like them one day, you know. Um, so I just I just soak everything in. I was a sponge and just soaked everything in, and I just did it.

SPEAKER_00 11:46

Anyways, as as you progressed along, I mean, do you got any like real good dispatch stories that you would like to share with us without saying any names?

SPEAKER_01 11:55

Yeah, so um somebody called 911 one day because there was a goat on their back porch. A goat. Yes, a goat. I think it was like New Year's Eve a couple years ago, too. How how did the goat get on the back porch? You see, I don't know. I never I never got the end of that story. I don't know what happened. What was the caller when somebody came get the goat? Somebody come to get a somebody come get the goat off the back off the back door. Exactly.

SPEAKER_00 12:19

Is that fire or police?

SPEAKER_01 12:21

You know, I I I dispatched I dispatch police out there. I don't know public public safety, you know.

SPEAKER_00 12:27

So I was like we appreciate that. Yeah, yeah. Let's uh let's dissect this dissect dispatch for a second because I don't think a lot of people when the when they people think of first responders, you know, a lot of people will say, first responders, police fire EMS. And I think it's probably because you see police in police cars, you see fire and fire trucks, and you see paramedics and ambulances, you don't see dispatchers, but dispatchers are the very first. Right. Police are not gonna get to you, ambulances not gonna get to you, firefighters are not gonna get to you without you first contacting the dispatcher. So how do you you know that's gotta be a weight on you because I don't people are if you if you mess up at your job, if you are not on your game every day, you could be sending somebody somewhere else. You could you could be the reason to how do you deal with the stress of that?

SPEAKER_01 13:30

Um so I I mean I watch I I like my biggest motto is cover all four corners. Um so when I first get a caller, my first thing I'm gonna do is is I'm going to confirm that address a couple times. Just I mean, we have a pinging um program, you know, when you call 911, we get a ping. But sometimes it doesn't work. So in that situation, that's kind of stressful when we don't get their get with their address. Um my main thing is is getting all the information I can. So when I'm when I'm on a call, I paint a picture. I look at that map and I look at the like the way the house is, you know, kind of set up. I see what's around the house and stuff like that. I want to paint a picture for y'all for the responders that are on in the field at this point and get the information that I can so that y'all know what y'all are walking into. Because the scariest situation is when I can't I can't pick that up. And there's been calls, you know, high priority calls that we've had, especially in the last couple months, that we couldn't have we didn't have all the information. And so y'all, that stresses me out more than anything when y'all have when y'all go to the call on the on set, when y'all go to the call in the field and don't don't know what's going on. So that's a lot of stress, you're right. It is. But at that point, I know that I can do I did what I can do. That's all I could do.

SPEAKER_00 14:48

But how how do you deal with the stress of it? Like, I mean, like, you know, what how how do you get, you know, you have to definitely de debrief a little bit back during that time.

SPEAKER_01 14:58

There are calls like, you know, we we don't get closure. All we get is a back to an eight report on file or report on file, warrants obtained and served, or back to an eight advice given. You know, we get that a lot. Um, thankfully, I have a good um rapport with the responders here, not to brag, you know, but I do. And it's I can hit them up and be like, hey, I need I need closure on this call because it's really bothering me, you know. And everybody, everybody, all my friends and all the respondents are great about that. You know, we're a big cute family here, and I really like that a lot because I can just call and they they tell me, you know, what what's happened and stuff, and so that helps out a lot.

SPEAKER_00 15:31

Definitely takes a special person to be a dispatcher. Uh, I don't think anybody could do that job. You you've got people that are calling you in the worst moments of their life. They're obviously not going to be calling you saying, okay, I am this is happening to me right now. My address is this, this is exactly what's going on. And you have to kind of have to paint that picture now for the responders. And I I can't, you know, how I I guess may maybe maybe what I would like for you to do is kind of walk me through maybe like let's let's let's go through a CPR in progress. Because now, as you know, you say you're CPR certified, but you're not there to put your uh to put your hands on them, you're not there to evaluate them. You don't the person who's calling you probably I guess most of them don't have any medical training, don't know what a pulse, you know, how to check a pulse or anything like that. Walk me through that. How how if I if I'm calling you and I'm not a responder whatsoever, and I've got a loved one over here on the side, and they're unresponsive, and I'm screaming and yelling.

SPEAKER_01 16:42

Walk me through this. Okay, so uh my main priority in this situation is I'm gonna stay as calm as possible for that caller. I'm gonna get the address of what's going on. Um they're they're freaking out, like you said. So they're gonna say, My, you know, my husband or my wife is not breathing. I'm gonna say, okay, I'm gonna confirm that address, and we're gonna say, okay, we're gonna check for a pulse. What I need you to do is put the patient on the flat surface on the floor. You get you get resistance? Yes, there's a lot of times, so I can't get him, I can't get him. I'm like, ma'am, or sir, you know, this is this is a high priority situation. You know, we this is very important that we know if he's breathing or not. Our responders are getting dispatched at this time, you know. I'm reassuring them that help is already dispatched, but right now seconds matter. Um, so let's go ahead and get let's go ahead and get that patient on the floor and we're gonna check for a pulse.

SPEAKER_00 17:25

I'm assuming you're not gonna tell somebody to do chest compressions unless you can be pretty sure that they know. Oh, right, right. So, how are you able to get the information from this frantic caller? Okay, now it's time to move on to to start the CPR. How are you gonna get that information?

SPEAKER_01 17:40

So at this point, um, so I this point in the call, I have the patient on a flat surface. So I'm gonna ask them and basically, you know, be on get on their level. Okay, I need you to tell me if their chest is rising or falling. That's better than I need you to put your finger, you know, on a person that's certified and knows what they're doing. Put your finger or their your hand on their on their wrist and see if you can feel a pulse or on their neck. You're actually using the language rising and falling. Yes, rising or falling. Do you see their chest, you know, moving up or down? Yeah. Um, or can you stick your finger underneath their nose and can you see if you can feel any air coming out of their their nose? And that point, that's usually my two main that I use. Um And they're they scream, I don't know. I don't know. Yes, I don't know. And I'm like, okay, this is very important that we we if he's not breathing, and if you want to start CPR, we're gonna I need you. This is very important that you tell me if you feel his chest rising or falling, or if you can feel air coming out of their nose.

SPEAKER_00 18:29

Okay, so no, I'm uh I there's no air coming out of his nose, chest not rising or falling. Okay, what what do I need to do?

SPEAKER_01 18:34

Okay, so we're gonna go ahead and start CPR because at that point you're giving me information that determines in my my training that he the patient's possibly not breathing or that is not breathing. So at that point, I'm gonna tell you to nail you're gonna kneel down. Well, before you know down, go ahead and get that front door unlocked for the responders because we're about to start CPR and you don't need to stop. Officers are just are gonna and first responders are just gonna come inside. Yeah, we got to get inside. Exactly.

SPEAKER_00 18:58

So it ain't gonna help us having to hey. Exactly. Yeah, okay. So they unlocked the door. Now we're gonna go check chest compressions. Yes. What tell us about how how how you gonna explain it to me?

SPEAKER_01 19:09

Okay, so at this point, I'm gonna say kneel down, and I'm you're gonna put the phone on speakerphone and you're gonna put that phone next down, or you're gonna put that phone next to you. You're gonna kneel down, and then you're gonna go approximately inch to half an inch below the breast area, right there, and we're gonna you're gonna put one fist over the other fist and we're gonna start CPR. And I just walk them through it. We're gonna do 30 compressions, and then we're gonna check for a pulse again. And we have a really we have really good responders that have really fast response time, so it's you know, it's not I probably can do two to three sets and officers already on scene taking over before EMS and fire get there.

SPEAKER_00 19:44

Well that that's awesome. Yes, but do you have anybody refuse?

SPEAKER_01 19:48

There are some that we have there's you'd be surprised, Rocky. There's a lot of people that do refuse to do CPR because they're so scared and or the patient might be overweight that they can't get that patient to a stable place where we can do CPR.

SPEAKER_00 20:01

So how would you okay? I I'm too scared to do CPR. I can't I can't do this. I cannot do this CPR. What are you gonna tell me?

SPEAKER_01 20:11

I'm gonna say, okay, we we have responders already dispatched other to the area, but if you don't want to start CPR, you know, seconds do matter. Um we just we can I can walk you through CPR if you don't know how to do it, if that's what you're scared of. But it's important that we know we get that patient to do start breathing or something like that. You know, very I'm just a very I'm a very reassuring person. You know, I try to like imagine I'm on scene, so I'm gonna talk somebody on their level when they're scared like that and persuade them into doing CPR. I guess it's kind of like a psychology thing, you know, like talking to somebody in that situation.

SPEAKER_00 20:43

Yeah. Amazing. I mean it again, I have to go back and say not everybody is is fit for this position. Can't be.

SPEAKER_01 20:53

People call 911 on their worst days. And knowing that I was, and my biggest my biggest personality trait is I'm a people pleaser. I know that's a bad personality trait to have and stuff like that, but I'm a people pleaser. I want to please everybody. So my thing is is I'm on the phone with these people on their worst day and getting them help that's gonna make their day better. And that's that that's what keeps me going, you know. It's helping somebody I mean in their worst day. I mean, it's it's it's pretty neat to sit back and just I did that, you know.

SPEAKER_00 21:24

Well it it's you're you're not helping somebody, we'll go back to Walmart, you're not helping somebody at the cashier, you're not helping somebody take groceries out to their car. This is life and death issues that you are that you are dealing with. Um there are some calls I have to imagine with you that you have to be so emotionally involved. Um can you walk me through something like that if if you can? Um like A situation that really affects you to where it gets to it gets you you have to take a you're gonna have to take a moment and say it may even you know maybe something you know have a little debriefing or something. Do you care to talk about, you know, how how you do with that?

SPEAKER_01 22:18

Yeah, so I mean we uh uh hear a lot of things in our ear, you know, the screaming, the yelling, domestic assaults gets the best of me. Um that's the one that gets me, especially when you hear like you can hear the the physically fighting going on. And I'm sure you can hear my voice when I'm on the radio sometimes, you know. I'm I get high strung sometimes, I ain't gonna lie, I do, because it's seconds count, you know. And so when there's a female or even a male that's sitting here in my in my ear yelling and screaming, and you can hear the fighting going on, I'm like, wow, like you know, like especially when there's guns or there's what other weapons involved, you know, domestic violence is scary. So when I take that call and I hear y'all on screen on scene and like y'all are, you know, I have one resisting, like that, my drilling is going, and you know, I'm like, oh my gosh, like you know, what's going on? There's times where I'm gonna have to go outside and I'm just gonna have to just get some fresh air. I'm gonna have, you know, just need a moment. That that happens. And you know, I do work with a great team up there, and that's we're all we're everybody's hot, man. You know, we we sit there and hype each other up for each call. You know, there's a high priority situation like, are you okay? We're gonna check on each other. Like, you know, do you need do you need a moment? If so, like go outside, it's perfectly fine, or do you want to talk about it? Like we're we're like a huge family. And I really love that about you know where I work at too, because we all get along pretty well. We we're like I said, we're a huge family, and so we're always there for each other. And that helps a lot in these high priority situations, too. You know, I I mean not to bring that specific call up, but we had a bad call up a you know a couple months ago, and seeing everybody come together, you know, as a community in the first responder field, that like I get chills just thinking about it because that was just awesome, you know? Like we count on each other, like we go home to our families and they don't know what we would experience, you know. But having the people, you know, like in our first responder family, it just helped out a lot, you know, getting over that situation.

SPEAKER_00 24:13

Right. Let's uh so you you said you're coffee county. Yes. Dispatch. Uh who all how many agencies do you dispatch for?

SPEAKER_01 24:22

We dispatch for three police departments, or I'm sorry, two city police departments, one county police department. Um we dispatch for two city fire departments, five volunteer fire departments, we dispatch for Coffee County Rescue Squad. Um, we assist, you know, with um air medical, you know, lifight, air evacuate 44, uh life force. So we're setting those, we're setting those transports up. Oh, I forgot. I'm so sorry. Coffee County EMS as well. I almost forgot the EMS. Can't forget EMS. No, no, they're good people. They're good people. I'm so sorry. But yes, Coffee County EMS is we deal with them too.

SPEAKER_00 25:00

So how many agencies is that? I mean, it's I mean, it's like I I heard about 10.

SPEAKER_01 25:08

10 or 11, yeah, I'd say. Yeah.

SPEAKER_00 25:11

How do you keep up with all that? I mean, you've got you've gotten more. Okay, you you're talking about CPR, you're talking about domestics. The CPR in progress is not going to kindly wait for the domestic to be over with. Right. The domestic is not going to kindly wait for the house fire to be over with. How do we separate this?

SPEAKER_01 25:30

Um, so we so in the dispatch center, you know, we have four people working normally on a on a regular shift. Um, so it's kind of organized and agency. So we have fire EMS and 911. Then we'll have Telahoma, that's just on the same side of the room. On the other side of the room, it's you know, Manchester and Coffee County. They back each other up. So my partner can be on a 911 call, and I'm sitting in Telahoma, but I'm gonna help, I'm gonna back them up and I'm gonna dispatch a fire EMS. You know, if it's a high-perity situation, I'm gonna I'm listening to that call with my partner while they're getting the information and I'm going ahead and I'm gonna relate that information to the responders.

SPEAKER_00 26:07

Not a dull moment. No, never, never. Never. I mean, do you do you get a chance to have breaks or anything?

SPEAKER_01 26:13

Yeah, there's times we do, but um I get told I'm under the dark cloud. I like to go into work and say, we're gonna have a quiet day today. Oh, you it's it's it's wondering you ain't been shot. Yes, yes. No, it's it's why in the world would you do use the keyword?

SPEAKER_00 26:28

So do you do you want to go in a little bit to the police career or do you want to um so Rocky, I'll be honest with you.

SPEAKER_01 26:36

I did go into the police field for approximately eight months, and I absolutely loved it. But my thing is I'm very compassionate about 911. And um what you know, the grass isn't always greener on the other side, and I have mad respect for all the officers. I have mad respect for you know being in that person interaction with people, but I found that I'm more passionate about sitting behind the computer screens and being the first person, per first contact and relaying that information to the responders that are being dispatched.

SPEAKER_00 27:07

Well, that nothing wrong with that. Absolutely. I mean, I wouldn't as a first responder, I would not want, you know, I'm I'm not in the I don't want EMS, I would not want to do what EMS does. So just because, you know, I I'm one way doesn't mean that you don't have to be other way, so that's perfectly fine. It's a good thing you tried it out. I mean, it's you know it it was good that you had that opportunity to try, but it was also good that you realized ahead of time that, okay, well, dispatch is for me. Exactly. Would you ever want to branch out? I mean, like, is there is dispatching are we gonna are we gonna see 60-year-old Jacob Hill in dispatching?

SPEAKER_01 27:46

You know, there honestly in dispatch, when you think of dispatching, you think it's just dispatchers dispatching for calls and dispatching for, you know, taking the calls and all that stuff. But there's honestly more to 911 than people would think that there is. Um, you have different like different roles in the dispatch world. I mean, you have admin positions, I mean director positions, you know, you have the assistant director, um, you have NCIC crew, and that's what I'm or the NCIC team that works with TBI, and I'm actually on that team, and I get to work with TBI, and I think it's so cool. And so that's my goal one day is to work for Tennessee Bureau Investigation. That's that's my goal one day. Working the CGIS division, so the criminal justice um, like the NCIC division. I think NCIC is so cool, and there's so many things that you can do in NCIC, and it helps, you know, responders and for everybody out there, what is NCIC? It's the national crime database. So anybody that you know has a driver license plates, it gets entered when at the DMV gets entered to NCIC. And that's what the FBI and the um state agent, state level uh bureau, investigation bureaus use um for like you know, the driver license records, plate records. If somebody has a warrant, it gets put into that. Do all warrants get put into NCIC or just the like major ones? Here, um, I think we it was like last year, all warrants get put into NCIC. Okay. Yeah. So then that's nationwide. Not nationwide. I know I I couldn't speak for other agencies, but I know like, you know, for us, we all warrants get put in there. A lot of agents, surrounding agencies and a lot of like, you know, your bigger agencies, every warrant, they have their own department for NCIC, which I think is awesome. And they just focus on nothing but you know entering you know your order protections, your ex parte, your stolen vehicles, stoning boats, license plates, everything gets entered in there. And it it's just great. So I know I f I fell in love with you know the NCIC, the NCIC part of it, and that would be a great career advancement that I would love to do would be working for the TBI working in that division.

SPEAKER_00 30:04

You still got some you still got some time. Yeah, yeah, yeah. You're you're going you're going there.

SPEAKER_02 30:09

Then From the Negro to the C Rogue