Speaker 1: 0:08

Good day everyone and thank you so very, very much for joining us once again and speaking with Sandra L. This is all about the patient experience, and the patient experience a lot of times includes the patients, of course, because we, as patients, we're the key factor. When we have providers working with us, we are the key factor and we need to remember that when it comes down to that power structure, that that all important tool that we have, which is our voice, it needs to be used Because we do have providers, clinicians, who they really want to help us. They want to be able to help us to make sure that we're living our best lives, that we're receiving the optimal healthcare that we need to receive, and so they're doing their all to make sure that patients are treated as that key factor. Because, hey, really, without us, how could they do their work right? They're in the business to treat patients, but if we don't go to them and we don't ask them and we rely so much on Dr, google and Mr Firefox, I pray people please stop using it. And I understand you know you're like well, sandra, when I go to the doctor. Please stop using it. And I understand you know you're like well, sandra, when I go to the doctor, um, they're using it. Well, yeah, they may be using it, but they know what is a valid source, what's a reliable source, what's a factual source. They know that 90 percent of the times and and I'm giving 90 percent of the times and you might be like Sandra, that's way too high, no, it couldn't be that much. But there are a large amount of people who go on Facebook or not, I'm not even gonna say Facebook go on the internet and they look for Dr, google and they go to Mr Firefox and many of the other, you know, centers that they can go to to find out information, not realizing that the information that's being put into the system is not factual, not realizing that, hey, there's options for me that I can. If I don't like a traditional doctor, I can go to what's classified as a non-traditional doctor I call them the traditional doctors as well but there are options, and so we have to start relying on what's factual, what's data, who can help me? And the number one person that can help any of us are our doctors.

Speaker 1: 2:42

So this podcast is not to bash the doctors and not to say, hey, the patient experience, I'm going to call and I'm going to complain, or I'm going to complain because this is not what I'm feeling is not right. That's not this type of show, that's not this type of podcast. This type of podcast is to help patients and when I say patients, I'm also talking about the patient network, such as caregivers, family, friends, community to help them, to help us to get the best healthcare that we can get, to learn how to look for what's true and what's not true, to tear down some of these barriers that we put up when it comes down to going to doctors, and to help us find providers who care about us, who are like you know what. I want to actually share my thoughts because I care and there's some things that patients need to do that they aren't doing, and that's what this space is for. It's for us to actually get on that track of being patients that are doing our part and being responsible for receiving that better healthcare or that best healthcare.

Speaker 1: 3:55

So today with us I have a lovely Dr Tremaine I'm not going to tell her whole name so she can do that when she introduces herself but we had a lovely Dr Tremaine, butler DeLong. I said I wasn't saying it, but I did. I'm going to let her go ahead and tell you what she needs you to know when it comes down to what, once again, is so wrongly classified as non-traditional health care. So, without further ado, dr Tremaine, can you please go ahead and introduce yourself?

Speaker 2: 4:39

Yes, hello. My name is Dr Tremaine Butler-DeLong and I am a cultural anthropologist as well as a Mayo Clinic certified wellness coach. I'm also founder and CEO of AnthroSpaLogic LLC, which is a holistic health and lifestyle wellness brand and company, and we help people feel better inside and out by developing wellness tools and innovative wellness solutions that are holistic and based on traditions from around the world, and so I have infused sort of all of our wellness tools and solutions with the science of anthropology and relying on my background in cultural anthropology. I've taught for over 20 years as an adjunct professor in the social sciences on various topics in anthropology and sociology, including different cultural topics like Native American cultures, african cultures, latin American cultures, as well as in the Masters of Public Policy program, research methods as well. Most recently, I taught at Case Western University and the entrepreneurship program developed a course on sustainable entrepreneurship for the Weatherhead School of Management. So I basically used my academic background and a lot of the research that I've done over the years on culture to apply to my business, which really focuses on using some of the holistic wisdom to develop these tools to help us feel better both inside and out.

Speaker 2: 6:26

We started with our clean beauty line, so I developed the 100% natural, clean beauty skincare line, which combines ingredients from six continents around the world, all natural ingredients that have been used medicinally and holistically to improve one's skin without any harsh chemicals. And I was really inspired to do this because I'm also a busy mom of four and one of the things that I like to do is to go to spas to rejuvenate myself, and I found that there weren't a lot of all natural products that were really effective and really gave me the anti-aging effects that I really wanted, and so I developed or decided to develop my own skincare products and using this idea of anthropology and the science of anthropology as well. And so now you know we have that product line, but we also just launched a digital wellness academy, which is an online subscription based program that gives people the tools and resources and helps them really to create a roadmap to their own wellness, to help to prevent chronic diseases, to reach their wellness goals, chronic diseases to reach their wellness goals. We really want to help people to improve their nutrition and fitness levels because, ultimately, this will help to prevent or manage chronic diseases like obesity and some of the related things that come along with that, like hypertension and diabetes that people may be suffering from, and so I became certified as a wellness coach by the Mayo Clinic to really provide people with a more holistic wellness experience and to sort of create an opportunity to give them the tools that they could use to improve their overall wellness and health and well-being. So we have the Digital Wellness Academy. It's really designed for people over 40 who want to get their energy and vitality back, helps them to teach them the right combinations to eat in terms of foods, to boost their metabolism as well as to reach their wellness goals in terms of their energy and reduce your stress levels as well. So that's the Metabolic Renewal Wellness Program.

Speaker 2: 8:51

And then the third thing we do is we work with organizations who want to start their own wellness initiatives. So we do that through consulting as well as through workshops that I've developed that I will provide at different organizational events as well as corporate offices, and so one of the consulting clients that we've worked with is the University of Illinois, and I've done a lot of work with a colleague there who's a dean at the College of Medicine. Colleague there, who's a dean at the College of Medicine, she developed a youth wellness initiative that was funded by the MacArthur Foundation and the National Science Foundation. So we helped train youth as community health workers. I developed a lot of curriculum around that for the youth to go out into their community and be resources to help them navigate the healthcare system and improve their health outcomes overall.

Speaker 2: 9:48

So we train the youth age 16 to 24 to be community health workers and also develop wellness centers to put in CPS Chicago Public Schools. So we put two wellness centers in the schools as well, as we're currently working on a cookbook together that will focus on using food in a medicinal way to help to prevent chronic diseases. So those are some of the different things that I've been focused on. From my for-profit side, I recently launched a nonprofit called Transform a Well, which is a 501c3. And the nonprofit is really focused on outreach and education in underserved communities about healthy lifestyle changes they can make to prevent chronic diseases like cancer, obesity, hypertension, diabetes. So we do a lot of outreach in churches, schools, local organizations. We partner with them and teach people about changes they can make. That can make a big difference.

Speaker 1: 10:57

See all this and one beautiful Black queen and more. I'm going to say this once and I'm going to repeat it at the end she is also a partner with Chalmers Many Helps Foundation in the upcoming October 25th wellness summit that we will be having on the West side of Chicago. So if you're in Chicago and you, like you know, I want to know more about the summit, I want to know how I can participate, what I can do. We actually topped our list this week with 10 different speakers, so we have 10 different speakers that will be speaking on everything that we don't know about our community and health conditions that are ravaging through our communities in ways that we can actually benefit. You can actually benefit yourself by learning about this information. So we topped out at 10 speakers and now we're looking for vendors. So if you're a vendor and you're in the STEAM fields and so when you say STEAM fields, what is STEAM fields, sandra? Science, technology, engineering, art or math If you're in any one of those fields and you have a service or you have a product that you're trying to get people to know about, what I would suggest you do is actually outreach me and say, hey, sandra, I'm really interested. How can I get involved or how can I be a vendor at that space before the vendor spots fill up as well? So, without further ado, I'm going to go ahead and start asking Dr Tremaine some questions, but, once again, chalms is dedicated to making sure our community learns what we need to learn and understand what we need to understand when it comes down to health care.

Speaker 1: 12:54

Chalms Many Health Foundation is not is not a medical provider. We are a health care resource and research nonprofit. What we do ask you to do is, if you have a question, once again, skip Dr Google and Mr Firefox and go to your provider. Dr Tremaine is a provider. However, she's not in the clinical space. She could be very, very helpful for you to have a relationship with and as far as learning what you can do culturally and learning what you can do, you know, with your body and through exercise and through eating directly, but she's not your primary care doctor. Reach out to your primary care doctor, start having these conversations and start asking about the things that you're hearing on the podcast so that they can actually answer those questions for you. But, as a disclaimer, do not take our information that we're discussing and use it as your replacement to talk to your doctor. Please, please, please, be encouraged, empowered and engaged in your own health care and speak to your doctors. Dr Jermaine, let's get to the good stuff. How?

Speaker 1: 14:18

does speaking different languages or having different ways of talking cause problems in getting good health care.

Speaker 2: 14:26

Well, that can cause several issues actually, and it's interesting because it could be a whole research area of study for someone who's interested in linguistic anthropology and I was actually trained in the four fields of anthropology, even though I'm a cultural anthropologist, and linguistic anthropology is one of those subfields and it would be a really interesting issue to look at how language affects sort of these relationships and some of these communication problems in healthcare. It can definitely lead to a lot of issues and one could be just misdiagnosis based on misunderstandings between the provider and the person who's trying to describe their symptoms. Also it can foster a lack of trust. If your provider doesn't speak the language that you speak, then it could not make someone very confident in their recommendations because that so that trust factor could be affected if there's a language barrier there, and also it can provide a poor follow-through for the person who's seeing the doctor. The patient may not understand completely the instructions for the medications that they're supposed to take and so they may not be as compliant with those medications because this language barrier exists in terms of the instructions that are given to them after they see their provider.

Speaker 2: 16:02

And it's interesting because this actually affects quite a few people, in fact affects quite a few people. In fact, many people are considered limited in their English proficiency and it can lead to poor health outcomes and people are less likely to actually visit the doctor. Actually, I mean, there are statistics that are saying that people prefer not to go to the doctor at all if like 86% of people if they're not sufficient in English and they're not able to understand their providers. So there can be a lot of confusion. You know that's caused between the provider and the patient in those instances and, according to Nurse Journal, 49% of patients with language barriers actually reported physical harm and 47% experienced moderate to temporary harm, and so these are real outcomes that people are experiencing due to miscommunication within that sort of space.

Speaker 1: 17:14

Thank you so much for answering that question. You know, and that's very, very true, a lot of times when you go to the doctor and they're really not understanding you, it's hard for a patient to go back to that doctor, right? And so, instead of them going and seeking out another doctor, they just say I don't want to get healthcare at all, I don't have time for this. Or you know, this doctor told me this, and a lot of times doctors tell us things and we don't understand it, right, because they're not telling it to us in a language that we understand and so we really don't understand it. So thank you so much for addressing that point, because it is important for us to know and one of the things as a patient that you can actually do if you're at a doctor's office and you're like you know, this doctor is just really not understanding what it is I'm talking about and is due to a language barrier. What it is I'm talking about and it's due to a language barrier, ask the doctor is there anyone else in your office, an office manager or someone medical assistant that can come in with us during this visit, because I'm really not understanding what you're saying? Ask for that help. Don't just sit there and say, okay, well, he's really not understanding what I'm saying and getting really upset because he or she is not understanding what you're saying, and not ask for help.

Speaker 1: 18:36

Normally there is someone in the office that can help to make sure that you're understanding, not just hearing, because it's important for a patient to hear, but it's equally important for a patient to understand. The key word there is understanding. So if a patient hears and understands, they're generally tended to do what we in the healthcare field know as complain. They'll generally be compliant patients. But when you don't understand something and you don't speak up because of a language barrier and you go. But when you don't understand something and you don't speak up because of a language barrier and you go home and you don't do what you're supposed to be doing because you might be upset that the doctor said something you really didn't understand or you left a visit without really understanding what the doctor was saying, that's not really. It's actually being non-compliant, but it's non-compliant with a reason. It's non-compliant because you didn't know and unfortunately, what patients fail to realize is that that information goes into your notes. Not it goes into your portal, but it also goes into your notes and many patients don't know that there's a difference between the patient portal and the notes. Your notes report everything that you went through at that visit.

Speaker 1: 19:58

If you go in there and your doctor says, hey, did you take the medicine? And you're like no, and you don't give him or her explanation because, hey, the language barrier is there, him or her explanation because, hey, the language barrier is there. What goes in your notes is that you are a bad patient. You don't follow directions. I mean all types of negative things get into your notes and that follows you from doctor to doctor. So it's really harmful for you.

Speaker 1: 20:27

So if you're going to a doctor and you just don't understand what they're telling you you hear it but you don't understand ask for some help in the office, maybe an office manager, medical assistant, ask for them to come into the visit to ensure that you understand what they're talking about. If you don't have access to having someone else go with you to the doctor's office talking about, if you don't have access to having someone else go with you to the doctor's office. But whatever you do, do not let language that. You just heard it from a senior subject matter expert. What can happen when you let language interfere and serve as a barrier to you truly receiving optimal healthcare by following the information that your doctor is giving you.

Speaker 2: 21:11

Thanks, dr June. Go ahead. Yeah, I would also add to that too, just to ask questions to doctors, because a lot of people might feel intimidated to ask questions about particular recommendations they might give, particular medications they might be prescribing. I would just say to definitely ask questions, especially if they're something that you don't understand, because doctors, you know, trained in medicine, they're always using a lot of jargon and the lay person may not understand a lot of that jargon. And this is not even this is someone who could be proficient in English but just not understanding a lot of that jargon. And this is not even this is someone who could be proficient in English but just not understanding a lot of the jargon. And so definitely it's important to ask questions and get clarification from the doctor about, you know, maybe a diagnosis or medication options, even because there are always other options in terms of medications as well. So I always ask about particular medications and side effects.

Speaker 1: 22:15

Thank you so much, and that ties into that language barrier. So thank you so much. My next question to you is this can you give three examples of hospitals or doctors using cultural traditions to help people feel better or help patients feel better?

Speaker 2: 22:31

Yeah, so there's an interesting case the University of New Mexico Hospital actually offers traditional Navajo healing ceremonies and so that kind of places.

Speaker 2: 22:43

You know culture in the center and then looks at the context of the Native American community in that particular area.

Speaker 2: 22:52

So they actually pair these Navajo ceremonies along with Western treatments to be a little bit more sensitive to some of the patients that they support.

Speaker 2: 23:01

There's also a hospital in New York.

Speaker 2: 23:04

New York is a city of many different people coming from all over the world immigrants, and so this Bellevue Hospital actually integrates some Tibetan medicine practices and some of their treatment sort of things that they do in terms of meditation, even some herbal remedies for the refugee populations, so people that are coming in as refugees and personally, as someone who has created a skincare line as well as a wellness program using some of the traditions from around the world, what we have done with Amplified Logic is to try to pull together a lot of the medicinal treatments, especially in terms of our skincare products.

Speaker 2: 23:54

So we look at different ingredients that have been used medicinally on six continents around the world and to see what has actually been effective and time tested and used by these different cultures and combine them into the skincare line, and so we have heard a lot of positive feedback. Over 95% of people surveyed that have used our products have really seen an improvement in their skin, and so we're getting a lot of positive feedback from people on using some of these traditional sort of healing resources that we combine even into this product line, and that's definitely something that we're happy to see in terms of how it can really help people.

Speaker 1: 24:47

Thank you so much for that and, personally speaking, I do have medications that I have to take because of some of the health conditions that I actually have been diagnosed with, but I also incorporate a huge part of supplements into my system as well, and some of them very same supplements have been very beneficial to me. Now I will say that yes, indeed, in fact, I have a traditional medical team, so I have a primary care doctor, I have an endocrinologist, I have a nephrologist to help me with some of the health problems I have, but I also have a trained nutritional functional doctor that helps me with the supplement. So they work together and understand, okay. Well, this is what one does and this is what the other one does. I'm going to caution you medicine. Please ensure that the functional medicine doctor that you are going to is certified and knows what you know, has went through courses and has been trained to do this. There are a lot of nutritional functional doctors popping up now on the internet.

Speaker 1: 26:08

Some of them haven't even finished high school, but they're actually able to go into the field and they're actually able to serve as nutritional functional doctors. So is supplements good for you? I say because, personally, I do take them along with my regular medications. They are helpful.

Speaker 1: 26:26

But once again, the functional medicine doctor that I see is licensed and she's certified as a pharmacist, so that means she studied the supplements that she's given and she's not just willy nilly giving me things. You have to be aware of who it is you're seeing and what background they have, what licenses they have, what experience they have. Don't just go and say, okay, well, you know what I'm trying this, and you don't know who or what you're doing, because that hurts you. So thank you very much for that, dr Tremaine. My next question is this what problems can happen when modern medicine and traditional or native healing methods don't agree? I just addressed it a little bit from the personal side, but from the clinical side, can you address that for us please?

Speaker 2: 27:23

Yeah, definitely. I mean there could be delays in treatment when there's sort of a clash of different cultural perspectives there. There could be feelings of that person's culture or tradition not being respected when the Western model is sort of forced upon them. A lot of noncompliance between someone who is more focused on using their traditional methodologies versus the Western medical sort of interventions. And actually there's an interesting case like this that I studied in graduate school.

Speaker 2: 28:06

There is an ethnography written by Ann Fadiman about the Hmong, which is a community that is someone has epilepsy and they call it a spirit possession sort of episode, when someone is possessed, in their perspective, by the spirit that that could give that someone the potential to become a shaman or a traditional healer. So they don't necessarily view like an epileptic episode as a negative thing from a traditional cultural perspective, especially when this ethnography was written. So the ethnography, which is basically an anthropological sort of description of a cultural phenomenon, when this book was written it focused on a Hmong family and their clash with a Western traditional hospital, with their daughter being admitted into this hospital for epilepsy and the cultural misunderstandings around them wanting to use traditional Hmong healing methods in terms of her epilepsy and even being non-compliant in some of the medications that were prescribed to her by the doctors in terms of treating the epilepsy, and so there could be a lot of these issues that arise when there's sort of this conflict between the Western modalities of doing things and more traditional methods, especially if it's something that's really ingrained culturally within a particular group. So that's something that we could see there being a conflict. In other ways.

Speaker 2: 30:09

I think that there could also be a complementary sort of relationship between Western medical practices and some of the traditional practices, and so I think it's important for, for instance, for treating some of the chronic diseases like hypertension and people having to be on medication for that chronic disease. In addition, following some lifestyle habits that they can change, they can actually improve the outcomes of the medication because their lifestyle changes are actually helping their bodies to regulate their blood pressure naturally as well. So I think that that is definitely an instance where the traditional sort of methods can complement Western medicine and, like our program in terms of helping people to manage chronic diseases, we definitely promote healthy lifestyle changes and focusing on some of the teaching people. No-transcript.

Speaker 1: 31:38

And for that I say thank you very, very much, because you're right. I mean, and you know, we as patients, we have a responsibility to ourselves to have these conversations, to keep what Dr Jermaine has went over during our video session today, to keep them at the top of our mind, to use, you know, use language. If there's a language issue, a language barrier, use that to overcome some of the questions or thoughts you may have by asking for help. And I encourage you to get a journal. I mean, we've published a journal, a personal health plan journal, family journal but you don't even have to purchase our journal. You can actually go to the dollar store and purchase a book for $1.25. Take that with you to the doctor with your questions already outlined so that you can have them answered.

Speaker 1: 32:28

Because I'm going to be really honest with you, healthcare today is not healthcare. Healthcare today is a business and as a business, doctors sign contracts that they have to uphold. So imagine going to a doctor and there's a language issue and you don't have your questions written out and you don't understand what the doctor is telling you. You walk away frustrated and not learning anything and not being able to self-medicate. You know self-care. Take care of yourself, that self-care issue goes right out the window. So be mindful of what she said when she talked about you know what happens when there's a cultural issue, what happens when you know, even when there's not a culture issue, but what happens when you go to the doctor and you believe in taking the herbalistic or the holistic way of doing things, but your doctor is asking you try medicine. Use your voice literally, fight verbally. Fight with my doctors from my medical side and from a holistic side to come together and say Sandra's a patient, we need to make her better, let's work together. But if I hadn't opened up my mouth, it wouldn't have happened. They would have been at odds because neither one of them understood what each other was doing when all of them together were trying to make me a healthier patient. Once again, be really mindful of that. Take what Dr Tremaine is telling you to heart. Take what we've discussed today to heart. Use that as a stepping stone and a guide towards getting yourself better and making sure that you're always able to get optimal healthcare. It really makes a difference when you get better and when you get optimal healthcare. Optimal healthcare makes you want to continue to go. Getting better is like a layover, a temporary badge that you put on, baggage that you put on. We need you to get optimal healthcare so that you can get better and keep getting better, and keep getting better and keep getting better.

Speaker 1: 34:44

Before I end, again, I want to remind everyone that we will be having, on October 25th, our second annual Health and Wellness Summit. This is a summit where we will be discussing 10 various health conditions that impact our community. It will be personal and lived experiences that will be discussed at this meeting At the summit. It will also be interactive, so we're looking for our audience to actually come and actually share what they're going through. Actually, let us help you get the help that you need or that you know someone in your life needs. Let us help you get that help.

Speaker 1: 35:25

There's too many misdiagnosis and undiagnosis health conditions in our community. We've got to stop. We've got to stop. We each have a role to do in stopping it, and so I, as well as Choms, as well as our sponsored partners, are coming together to help you, help yourself. The tickets are five dollars and, once again, there'll be 10 speakers as well as a number of vendors, if you are a vendor and you're in the STEAM field science, technology, engineering, art and math. Please reach out to me to see how you can become a vendor. So, without further ado, before I end this session today, dr Tremaine, can you give us three thoughts that you want us to all walk away with that help us become our best cultural health care proponent for ourselves.

Speaker 2: 36:23

Yeah, I think one of the main things is to stay sort of inquisitive within sort of the health care space.

Speaker 2: 36:32

As I mentioned before, asking questions is important of your providers.

Speaker 2: 36:39

Before, asking questions is important of your providers, I think you know they're trained in a very specific way, and so it's important to get clarification on issues that you don't understand so that you can advocate for yourself.

Speaker 2: 36:48

So, stay inquisitive. Also, focus on self-care, which is what we do, is we help people to focus on self-care through using the wellness tools that we create and also the wellness resources, and so that means it's taking time for yourself to de-stress, to relax and also even to get the information that you might need to better take care of yourself, and that's where we provide our digital health resource, health and Wellness Academy, to do that. And then I think the third thing I would say is to just really take time to reflect on some of the things that we've talked about, and just take time to think about how you can implement some of these things in your own life in terms of your healthcare visits, in terms of taking care and being more mindful of your own wellness. I think it's just important for us to take time sometimes to reflect, and we're always constantly distracted in this digital world with things going on and information overload, and it's not often that people just take time to reflect and think about how they can better themselves and focus more on self-care.

Speaker 1: 38:16

You know. Once again, I say thank you for taking the time today to speak with us, thank you for showing. You know it's good when you know we have clinicians that and providers that say I care, I really do care. But it means so much to us that are going through the patient experience whether it's personally or whether it's someone in our family when we have clinicians that actually step up and say that they care but also, more importantly, show us you care, show us that you care. So, and you're one of those that have shown us that you care.

Speaker 1: 38:53

You know, sandra, there are options and you're right, A lot of people in our community don't realize those options, don't realize those resources. But I'm here. I want people to know that I'm here. I'm showing my face, I'm showing my name, I'm showing everything so that people who are like you know what? But I really want to live this holistic lifestyle, truly want to live this holistic lifestyle or add it to, like I did add it to my traditional healthcare. I really want to do this. I just need to know who I can turn to. You actually talk, to talk and you walk the walk and together we as a patient, I know myself, I so appreciate the care and concern that you show for not just our community, but for all communities. Before I close, what I do want to do is ask you if you can tell everyone your contact information.

Speaker 2: 39:51

Yes, so our products and programs can be reached and found on our website, which is anthrospacom. That's A-N-T-H-R-O-S-P-Acom, so anthrospacom, you can find us on our website and also you can contact us if you'd like to submit an inquiry. You can always get in contact with me by submitting the contact form on anthrospacom. One of the things that we just actually re-offered is coaching services personal coaching services in addition to our wellness academy, our digital health academy. So that is something that is a program that can be purchased also through our website. So all of our plans and services and products. I launched last year a book as well to help people to relax and be stressed, which is called Mindfulness Inspired. It's a coloring book for everyone to unlock their creativity and also to relax and relieve anxiety. That is available on Amazon. So you can find that on Amazon as well as our website.

Speaker 1: 41:08

And are you on any social? I know you are, but what are your social media handles that people can find you on?

Speaker 2: 41:15

So we are primarily on Instagram and Facebook. So for Instagram our social media handle would be at Natural Beauty Anthro Spa. So that's at Natural Beauty Anthro Spa. For Instagram and Facebook, you can just look up Anthro Spa Logic on Facebook and you'll find our Facebook page there.

Speaker 1: 41:40

Okay, so so I thank you so very, very much for that and for those of you that are looking today, that are listening and are LinkedIn fans, she's also on LinkedIn. So, under LinkedIn, what is your social media handle on LinkedIn?

Speaker 2: 41:56

So you can just find me at Dr Tremaine Butler on LinkedIn, and I'd be happy to connect with anyone on LinkedIn as well, and I can also be contacted on LinkedIn.

Speaker 1: 42:10

And so for those of you that are listening, whether you know, maybe you heard this and you're like I really want to speak to her, but I just really didn't get her information Please reach out to me and say hey, sandra, can you send me her information? I love to talk to her, love to speak with her. Could you send me her information? And by all means, I will send you her information so that you have it, because patient experience is nothing if we don't use the model that I always say, which is each one reach one, teach one. So, if you don't have her information and you need it, please reach out and I'll make sure you get it. With that being said, I want to go ahead and end today's discussion on speaking with Sandra L, the Patient Experience Podcast.

Speaker 1: 43:00

I also want to remind everyone be kind always. It's free, it doesn't cost you a thing and you'll never know what you're being kind to someone during the time that you're being kind to them means to them, and you might be like well, sandra, some people are just rude. Why should I be nice to them? Because perhaps you being nice to them will bring them back to the reality and being kind to them will bring them back to the reality that they need to be brought back to, which is that their behavior is unacceptable, but don't let their behavior stop you from being kind. Be kind always. With that being said, everyone enjoy the rest of your day, no matter whether you're listening at this now, which is 12 o'clock PM on Friday, the 8th of August, or whether you're listening to this in the future. Whatever your day is, please enjoy the rest of your day. Thanks, dr Tremaine. I appreciate you. Thank you, sandra.