Ros Jones' Bold Business Podcast
Welcome to Ros Jones' Bold Business Podcast. Ros Jones is a Business Coach and Author from Yorkshire, UK, here to help you gain confidence and take control of your business to have the life and wealth you want.
Business coach, self-development specialist, speaker and published author Ros Jones is on a mission to help you bring work and life into balance. Showing how you can grow profit without the cost of everything else. Sharing her years of experience helping SMEs, blue-chip companies and solopreneurs her goal is to help you build a business you love, with balance.
Learn how to take control of your business with confidence, have a team you love and trust, and focus on the things that light your fire.
Subscribe and follow to find out how you can get the confidence and knowledge to take control of your business and have the life and wealth you want.
Find out more about Ros Jones here: https://rosjones.co.uk
Ros Jones' Bold Business Podcast
Episode 88: 9 Ways to give great customer service
In this episode of the Bold Business Podcast, host Rose Jones discusses the critical role of customer service in business success. Ros highlights that while having a great product is important, poor customer service can lead to business struggles. She outlines nine practical ways to enhance customer service, focusing on consistency, clear communication, setting and exceeding expectations, maintaining customer relationships, and training teams. Great customer service not only retains customers but also turns them into advocates for the business.
Takeaways
- Customer service is essential for business success
- Lead generation is costly; retaining customers is easier
- Consistency creates trust and builds loyalty
- Clear communication is vital for good customer service
- Under promise and over deliver to impress customers
- Aftercare strengthens customer relationships
- Raving fans can become your best marketers
- Complaints should be welcomed as opportunities for improvement
- Training your team is crucial for consistent service
- It's okay to let go of bad customers for a healthier business
- Communicate clearly and like a human
Find out how Ros Jones can support your business: https://rosjones.co.uk/contact/