SD-WAN 360

Episode 5: Empowering Health Care Industry with SD-WAN Technology

February 07, 2019 Season 1 Episode 5
SD-WAN 360
Episode 5: Empowering Health Care Industry with SD-WAN Technology
Chapters
00:00:00
Trends in Health Care Industry
00:00:01
Introduction to SD-WAN 360 Podcast
00:00:41
SD-WAN comes to Rescue for Health Care
00:02:30
Healthcare Acronyms
00:05:30
Meet the VMware Healthcare Experts : Scott Martin & Naman Sharma
00:08:46
What Trends are seen in the Health Care Industry?
00:12:36
What is EMR?
00:15:18
Are we losing human touch with Doctors?
00:18:46
Role of VMware in Health Care
00:23:38
What are we most bullish about in this Digital Healthcare trend?
00:32:24
VMware Vision
SD-WAN 360
Episode 5: Empowering Health Care Industry with SD-WAN Technology
Feb 07, 2019 Season 1 Episode 5
Rohan Naggi with Guest Speaker from VMware Health care Team Scott Martin & Naman Sharma
VMware solution is the prescription for Digital Healthcare era
Show Notes Transcript Chapter Markers

HIMMS (Healthcare Information and Management Systems Society), one of the biggest heathcare events, is around the corner. In this episode, we'll seek to understand how the digital transformation is effecting the Healthcare industry. 

We are excited to have experts from the VMware Healthcare team on the podcast today. We'll discuss the Healthcare digital era and learn about: 
- How SD-WAN is shaping the healthcare network Infrastructure and providing richer user experience.
- How VMware is shaping the healthcare industry
- the VMware vision 
- How the VMware solution is the prescription for the digital healthcare era



Support the show

Rohan Naggi:
0:05
Hello and welcome to the podcast SDWAN 360. I'm your host Rohan Naggi. SDWAN 360 podcast is your destination for all things SDWAN, the technology that is transforming networking. SDWAN 360 podcasts will help you keep abreast of the latest in the industries and learn from industry experts their opinion and their experiences. Stay tuned for SDWAN 360 podcast , one of its kind SDWAN podcast from the heart of Silicon Valley.
Rohan Naggi:
0:42
SDWAN Technology is playing a key role in the digital transformation which is happening in the healthcare industry. Everything is getting connected. Patients, healthcare providers, pharmacy. The end goal is to provide best user experience at the same time, payers, Providers wants to have flexibility in their network infrastructure and at the same time, providing secure connection so that they can connect remote Clinics bring up remote remote locations quickly. All those services in the cloud also that patient can have access to their medical record securely, develop and implement new applications are going towards telemedicine. Let's say for scanning tools or to digitize the medical records, diagnose digital images. Where SDWAN comes to play. Exactly. It comes to play in this digitalizing the healthcare industry, bring up remote site in minutes, More bandwidth, transport agnostics from the WAN point of view. At the same time, security is the key, secure overlay on these WAN transport all the healthcare related traffic which is going on the WAN that should be secured and the biggest item here is application performance, the user experience, with blackout or brownout condition which happens on the WAN side of it, SDWAN take care of those blackout or brownout conditions.
Rohan Naggi:
2:31
Let's quickly go over some of the terms which are used in this digital healthcare transformation.
:
2:38
The first term which comes is the consumer, the patients that end user provider, doctor who provides health services to the patient.
:
2:50
"Payers" means a person or a company who takes care of those financial aspect of it or the operational who also pays the doctor.
Rohan Naggi:
3:01
TeleMedicine: Using the telepresence technology using these real time applications were doctors can connect to the patients remotely so that there is no need of that Traditional Dr. visit their offices for chronic diseases or even, let's say you want to hop on with the conference call to a doctor or to a pharmacy for some prescription or a regular checking with the doctor. At the same time, but this increase in mobile and cloud, access for medical reports, or Appointment with doctors or pharmacy access.
Rohan Naggi:
3:47
HIPPA: health insurance portability and accountability act : 4 things to look in under that. I'm not going to go in details but at very high level,
:
4:00
- Privacy of health information, the patient record,
:
4:04
- security of that electronic record, paperless solution,
:
4:10
- administrative simplification. That's where paperless solution comes and
:
4:16
- the insurance portability,
:
4:19
EMR and EHR: they are mostly related, but basically digital version of the patients report, treatment history, EHR, electronic health care record, EMR and EHR. There is only one character difference, medical and healthcare, so all members of the team, healthcare team, including patient, they can access the EHR. Medical record, patient can also input information into the EHR which makes it the EMR and then the patient moves from one provider to the other provider. They can carry forward their EHR or the providers can access based on patient providing that access information to the provider. That's really EHR comes to play. Now that we know EMR,EHR, Let's quickly move to eight stage HIMMS adoption. This eight stage zero to seven modern measures the adoption under utilization of electronic medical record EMR function.
Rohan Naggi:
5:33
I think I have introduced lot many healthcare terms, now with that I am excited to introduce our speakers, our guests because from VMware healthcare industry Scott Martin and Naman Sharma. With them , I will take you to the digital healthcare journey. We are going to have a lot of discussion about this healthcare, digital trends in the healthcare industry. What are the challenges? What do you look forward? What are the visions in this digital trend?
Rohan Naggi:
6:10
So we'll start off with Scott.
Scott Martin:
6:13
Certainly. My name is Scott Martin and as Rohan mentioned them actually with the VMware healthcare team, been in industry for roughly about a 25 years overall, roughly about three years ago, got the opportunity to actually create and help us build a healthcare team that was focused solely on networking security and how that applies within VMware for healthcare focused providers and payers throughout the US, and I got to admit, I absolutely love this job. It's been a fantastic journey because not only are we affecting the quality of patient care, we're affecting how your doctors can actually relate with your IT infrastructure and make it their jobs much more easier. Overall, it's been a fantastic journey to say the least and we're really excited about the opportunity that we've had with multiple customers on their transfer, the digital transformation and that journey overall. Now we're seeing a whole host of technologies that had just an amazing impact on improving patient care, securing, you know, the brand, if you will, of the healthcare provider and the payer technologies around digital transformation that include tap turning treat as an example, a telemedicine, telehealth as well to have massive impact.
Scott Martin:
7:32
Right? And being able to provide telehealth and telemedicine to rural practices or rural branches or even smaller facilities. That has been the core of this. Amazing journey overall.
Speaker 3:
7:43
That's great. Scott, I think we're going to talk more about this. Telemedicine, HIPPA compliance and digital connection in the healthcare. Let me take the control and give it to Naman. Naman, why don't you introduce yourself.
Naman Sharma:
7:56
Yeah. Naman Sharma. I'm also part of the VMware health team. First of all, Rohan thank you for inviting us. I think it's great that we are starting this and talking about healthcare. I feel blessed to be part of this team because very less, you know, you can see the real impact of technology on human life and I think with healthcare industry we see that on and on and Scott talked about few of those things which we are seeing in the health industry and it's very much exciting to see where the industry is going. I haven't been with VMware for almost three years now. again, have supported multiple healthcare customers, as a employee, as a partner, as a, as a vendor. So have been on multiple roles and worked with multiple healthcare customers and very excited to be here.
Rohan Naggi:
8:42
Hey, thanks Naman and Scott. Now let's talk about what trends we are seeing in the healthcare industry. what are your observation? I'm past five years and now this healthcare trend is going. So let's start with Scott here. Scott, what do you see how the trend or how the healthcare industry overall is shaping in?
Speaker 4:
9:06
Great question and know as I look back over the past six years or so in the last three years being actually dedicated to healthcare as well too here we've gone through and we've seen, you know, EMR system is actually go from actually being on paper to actually being completely digitally transformed. That digital transformation has continued to occur throughout the industry as well too and it's continuing to extend. There's things such as being able to secure access for doctors that they'd be able to access through emr system or their backend infrastructure as well too. And you know, some of the more interesting things I've seen as of late, I'd say in the last 18 months or so, it's been that cloud is really starting to catch on. Right? And if I look back, you know, three plus years ago, cloud was still kind of nebulous in the sense that a lot of people were concerned around security.
Scott Martin:
9:57
How do I migrate workloads, what can I actually do with the cloud? And we're starting to see a pretty rapid adoption of cloud in healthcare. And it's having a pretty interesting effect overall, I think, you know, starting to be much more embraced by our healthcare community. The other thing that we're seeing, as I mentioned earlier, was being able to extend EMR access. So, not only do we want to extend to our customers and partners one extent that EMR access to, you know, his partner practices or urgent or ambulatory care facilities as well too. Um, yeah, being able to do that in a quick fashion is definitely an area where we're SDWAN has a very sweet spot overall. And then, you know, if I look at the advent of right, you know, the massive rise of ambulatory care and urgent care facilities, you know, they're almost like a starbucks now just about every single metro area you drive down the road, you know, there's an urgent care facility almost every single block.
Scott Martin:
10:52
So being able to turn all this facilities quickly, being able to get time to value is really important for a lot of our customers. Uh, then, you know, they say, I would say the other trend that we're seeing as well too, as you know, iot (INTERNET OF THINGS) is such a heavily used buzzword from marketing perspective in an industry. But what we're talking about here more specifically is medical devices, right? And how do we make sure that those medical devices are secure? How do we make sure that they don't effect any other, uh, back in infrastructure as well too? Because a lot of these older legacy devices are running operating systems that are quite frankly not patched. And then that, that is a security vulnerability. So a lot of our customers have been asking us how we can assist on that journey as well too.
Rohan Naggi:
11:35
Just to summarize what you talked about, the trend is going, you mentioned about the secure access for the patient records and option of cloud and that's a big thing. Even everybody's seeing that adoption for the cloud has get industries were the patient records, the security compliance, the moment we talk about cloud, People get panicked that hey, my records are going to be access in a public fashion. It's not going to be secured, but that's not the case. We talked about the Emr, emr access and we're going to talk more about that Emr thing and the last point which you're stressed on was the IoT were these medical reports we are running their own unique or no,you know that's not the standard operating system and that's where we were not able to connect those medical devices to our IP network or the IT infrastructure, but today we can get everything connected together. And Naman with this, I want to talk more details about this EMR. What exactly this Emr stands for, I think it would be good for our audience to understand the EMR access here.
Naman Sharma:
12:44
Right, so I think the Emr, electronic medical records, and again, you know if you in the early days walk into a hospital, a doctor walks in and nurse walks in and he or she, they're just basically taking notes in terms of, you know, your vital stats, what's your temperature, body weight, all those things, and they're always writing it on a piece of paper and then later on going and doing that and that is a lot of men will work for doctors, but also it leads to errors and how do you share the information when you go back and do it next time because it's the multiple visit or if you're going to a separate location. Scott talked about that, you know there are clinics now in multiple locations. If I go and I go to a different location, how do I ensure that whatever my last is, the details are present there.
Naman Sharma:
13:28
So that's where the whole electronic medical records comes in. Now it's all digitized when you walk in. Dr Basically has the terminal, you will see that they just take your details, they're entering that. So first of all it's done in real time so there is no, afterwards doing it so there is less errors but more than that, that information is now shared by all the locations. It's one place where you know, where it's stored and all the locations can access that. So now if, if I, you know from Sunnyvale I go to, for example, LA or midwest and I go to a different clinic, they still have all the details of my past visit so that it just makes the, again, the key thing here is to notice that they're making it life easier for doctors, but it's also making easier for the patients. That experience is very, very important. And I, and I always feel that if you right now walk into a hospital, what's your experience versus when you walk like 10 years back, technology is making an impact and it's changing the experience of the patient as they walk in to the hospital by leveraging all these technologies.
Rohan Naggi:
14:29
So this is like a win-win situation for both patient and the providers here, absolutely.
Naman Sharma:
14:33
I mean, you know, the providers are under huge stress because the healthcare industry, the other thing is we're also seeing is that there's a huge competition is a lot of merger and acquisition happening in the healthcare space. The providers are actually also competing and for them to compete, they have to provide better service than what they have in that is a huge chunk of install members who are millennial who are born with the mindset that everything should be easy for them. Everything should be accessible over the phone in the form of apps. So how do you attract that kind of a patients when they walk in? So again, technology comes handy and providers are looking at innovative ways in reaching out to customers, making uh, making more like a personal relationship with them and making the experience even much better.
Rohan Naggi:
15:20
I think one thing comes out here is digital connection. Does it mean that we are losing the human touch here. What I mean here is five years or 10 years back as a patient, if I'm a patient, I need that connection with the doctor, so I used to go for Dr. visit, but at the same time I don't want to stay in that waiting room and wait for my appointment. Could turn in and get sick because there are other sick people around there. I want to avoid that too, but then I'm really losing that connection. What do you think about that? I mean, we know digital is good.
Scott Martin:
15:59
I think that's a fantastic question. If anything, I think that by enabling this digital transformation that we are actually having the exact opposite effect, so we're not reducing quality of care. Actually improving quality of care because of the fact that, you know, with the Admin of telemedicine and telehealth as a doctor, if I can, if I can be more efficient in my interactions with, you know, my it infrastructure is basically means that I can save more time. If I save more time, that means I could actually stay, see more patients in the course of a day. Again, I'm more interacted with care because we're putting a lot more intelligence now in our IT infrastructure and Naman touched on a great point when he actually mentioned the need for attracting patients to a facility, but as a provider, providers also are also challenged because they're competing to get doctors right then and doctors that are coming out of school and some of you were doctors as well to the clinicians and nurses and they're used to having applications that at their fingertips or they're used to having, you know, ease of applications of being able to quickly interact with it as well too.
Scott Martin:
17:01
So it's not only just in allowing patients to have a better patient experience, but it's also ensuring that they're trying to recruit those new doctors that maybe coming into the healthcare system as well too, because they want to have an ip infrastructure that you can actually meet their needs and the speeds and the efficiency that they're actually used to as well.
Rohan Naggi:
17:19
No, that's great. Actually, let me kind of tell a story out here. I was visiting India with my family and my kid got sick in India and I didn't want it to go to a local doctor and that's when this, uh, you know, the digital transformation we, we're talking about here, I was able to get connected to my doctor from back in India to USA here over the web and APP and I was able to have a consultation with the doctor and it's a win win situation for both the doctors and for the patient, you know, be very connected.
Naman Sharma:
17:55
Yeah. And I think you will also see it as that angle. And then also it's important for a financial standpoint. Generally when you go back to a hospital, there's always a copay. Your, your peer company has like the financial health plan provider needs to be certain amount of money and then you have to pay a copay, but then you're doing all these video calls or voice calls. There is no copay attached to it. So it's not only the convenience and experience angle, but there's also a financial angle that patients can actually now get better care by paying less money. And that's also very attractive for everybody in the ecosystem.
Rohan Naggi:
18:29
Okay. Okay. So for this digital transformation, which is happening now, we've talked about, you know, how we are using these apps , on premise to cloud transformation, all the records for the patients getting their digital version. Medical devices are connecting, but we're, what's the role of the VMware here? What's the VMware product portfolio, which is helping in this digital transformation. One product we can see is the VMware SDWAN, were that connected with the remote sites are bringing up a remote location, secure overlay which the SDWAN provides what other product or the portfolio and that we are looking from the VMware point of view. What's the VMware role in that?
Scott Martin:
19:14
Yeah, I think that's a great question. Role in it and from our perspective it's not us point product that is more holistic solutions or. So when I talk about or when we talked to our customers and partners about care system security is basically what care system security is, is, is essentially applying microsegmentation to an emr system. Right? So removing it to 99 point nine percent of that threat vector in tech service you will, security is such much, much more larger solution to that. It's also ensuring that you know, that the condition or the physician that's actually accessing that emr system, validating that person, as a clinician, right? Whether it's through identity based management, combination of, of some of the solutions that we're offering are with workspace one as well too. So they need to essentially having your apps in a secured fashion all vpn back into the infrastructure.
Scott Martin:
20:07
you know, that's just part of the aspect of overall and as you mentioned, extending our reach from an Emr perspective is the SDWAN and having that inherent security and segmentation applied to that as well too is a very vital part of that holistic solutions. I've always comes to protecting the brand. And if you look at what's happened in healthcare over the past couple years, healthcare has been a target from a security perspective, right? We constantly hear in the news, we constantly see these healthcare providers and payers are being targeted by, you know, male actors. If you will, hackers in the, in the community, and so, so the need for securing and protecting the brand is of paramount importance. Um, you know, I talked about Emr systems, electronic medical records, the part of uh, a lot of our customers and partners find very appealing is they spent millions upon millions of dollars investing in these electronic medical record systems and sometimes they actually wanted to recoup that cost associated with that. And so what we're seeing a lot of our healthcare providers also do is essentially provide access now to those emr systems maybe to smaller regional hospitals or smaller associated care facilities where they can actually charge back and gain some of that, that, you know, that costs they span across their emr system, getting some of that revenue back as well too.
Naman Sharma:
21:27
I mean also like VDI is a big use case which we are seeing in the health industry and again, the VMWare has a solution around that. And how can you know Dr or clinical staff can use the virtual desktops. And that again, makes it's, it's many, many good from a healthcare standpoint, but it's also, it also increases the productivity of the staff who's supporting a patient. The other thing I want to highlight here is in a lot of times as companies have good solutions, but it's also important to understand the vertical market. And I don't know what any other company would vml basically hire people who have healthcare backgrounds. We have hired people who are, who are SISO, who are healthcare professionals who work in health industry and they are hired as part of our health strategy group. And when we bring an solution, it's always a collaboration with them because it's one thing that we have a solution. But the other important thing is how is that actually applicable to that industry? Are we, what are the pain points we're solving? And for that you need to better understand that vertical industry, how they operate compliance go on. And there are multiple angles beyond technology and, and I think it's really important that we take into consideration and VMware pays a lot of importance to that day. And they want to make sure that they are bringing the right people who are looking at the solutions from the healthcare landscape when the, when it comes out.
Rohan Naggi:
22:48
So the night expertise in the health care team in the health healthcare team, basically VMware is providing kind of an one solution to the customer whether the security, its connecting different branches for the healthcare clinics. So I think in a single solution there is a all the product be embarrassed providing and then a single portfolios
Naman Sharma:
23:15
solution is the keyword here because again, you know, a lot of times we, we all as you know, technology people can get going again, get hung up on products. But again, it's, it's the solution. What's the impact and you know, that's where we, we're focusing on.
Speaker 3:
23:30
So from, I'm in my contribution to the healthcare here is from the SDWAN Angle. But what I want to ask both Scott and naman, you know, what are you most bullish about in this health healthcare industry or the trend which is going in, because you have been in this industry for a longer period. So I would like to hear from you.
Scott Martin:
23:52
Sure. Given the fact that rural highlight that yeah, we're, we're seeing the continued use of digital transformation. Those are, our customers can't contain down this path. We're also seeing some very interesting trends, you know, cloud being one of them. It literally, if I go back 18 months ago, two years ago, no one was seriously thinking of putting any applications into the cloud, right? There was constant concerns around security, you know, it contains patient information. I'm bound by HIPPA. If I'm a part of a federal organization ever seen in grant money from the federal government, you know, is a compliance regulatory compliance as well too. And so there was a lot of questions and a lot of concern around security and I think, you know, the broader picture when we started thinking about cloud a of lot of customers are now starting to embrace cloud and healthcare more so than we've ever seen.
Speaker 4:
24:43
Uh, and it's things such as being able to spin up Vdi desktops in the cloud, for instance. Uh, it's things such as being able to, um, create a patient portal up in the cloud or even being able to, you know, for open enrollment on the payer side of the house to, you know, maybe say it's October and we don't have enough capacity in house, we'll to put our web tier and out in the cloud. Um, so, so these are some of the fundamental use cases we're seeing around cloud written. What's very interesting is that from a solutions perspective, having that ability to have that same pane of glass from the management perspective to be able to secure your applications and, and, and provide that network networking context to the public cloud is of paramount importance. And it was, we talked to start talking about the broader ecosystem overall.
Scott Martin:
25:30
It's not only doing the networking and security for my data center and my cloud based workloads, but what happens is when they have branch locations that have access to those cloud workloads as well too. So the, the, the importance around having a cloud gateways that actually exists in those points of presence or whether it's, you know, and the public clouds or any of the SAAS offerings that are out there is a paramount importance to, to our customers as well too, because we use wasting traffic going from branch back in my data center out to the cloud as well. So that's one of the things I'm absolutely bullish on. Uh, the other aspect that we're seeing as well too is, you know, everyone talks about SDWAN and everyone talks about SDWAN from a TCO Roi perspective and that's great. But I would say that's another value, the big value add overall, the big value add that we see is, you know, the ease of provisioning, the ease of applying this policy and that's always been very difficult to apply business policy and maintaining an SLA.
Scott Martin:
26:25
Uh, so that's really confined to a lot of our customers. And you know, what we're seeing, what I've seen over the past six months or so is that the Tco Roi discussion is extremely compelling for a lot of our customers have in what we're actually doing with a lot of our customers is, you know, a lot of these folks have either extremely tight budgets over the past couple of years or it is flat, if not, you know, very small growth of miles from an it spend perspective. So a lot of those digital transformation initiatives and water, those next generation technologies that, you know, our, it customers and didn't want to move down the path on their roadmap, they haven't been able to achieve that because of the budget constraints that they've had. So what we're seeing now is that we're actually justifying TCO Roi, state cost savings that we're seeing with sdwan is actually helping us fuel those, you know, roadmap initiatives for our customers. Whether it's digital transformation, whether it's, you know, being able to do extended emr services to branch locations, whether it's making the patient experience much better overall. So it's enabling our customers to actually move forward with their IT initiatives while not being so constrained from a budget perspective.
Naman Sharma:
27:37
Yeah. And, and you know, it's very interesting. This kind of question really pumps me up and Scott knows that he normally did, is so much of British about and, and uh, there's a personal side and there's a, there's a professional like a technology side of it. And personally I just feel that, uh, the patients are becoming more responsible. They're demanding a certain kind of area. It's not what they're accepting whatever was provided to them. So now they are, they're aware, they know what, uh, what they want and they're asking the providers that this is how I want and that's why providers are under huge stress because they need to deliver to those expectations which these days patients has from the care being provided to them. Uh, I see Scott talked about the medical devices. There is a lot of medical devices that are coming out there and yes, uh, it's really, really impressive the technology, but they're also posing a lot of threats from a security standpoint that holiday, securing those medical devices.
Naman Sharma:
28:30
Certainly we have a sprawl of those medical devices and they need a right solution which has the visibility and also getting know, providing the security around it. Um, I, I see, you know, cameras and sensors being leveraged. You see more and more companies like apple and others who are coming up with devices that you can veer and every day these days people are certain devices which is tracking their heart rate or you know, how they're doing, how they're walking, how much calories they're burning. So it's the patients are becoming much more aware of their health. But on top of that, I'm also seeing that the providers and all these new companies that are entering in this phase, which are kind of challenging the status quo because they are, they are saying this is a different way healthier now. We see retailers coming in and they're just limiting all these technologies, medical devices, sensors and ai and you know, uh, cameras to just better understand the patient behavior.
Naman Sharma:
29:21
You know, when you walk into the hospital, they know that you have logged in, they know that you are here for this appointment and they can check you in, know beforehand, you don't have to stand in the line and then go to the counter and then get checked, checked in. They can inform the doctor that, you know, Rohan is already here. So it's just all about again, experience all about how can they give you that personal attention by using the technology. And Scott about Cloud, I think healthcare, the industry was always careful because cloud also means that I don't control it, but you know, this, I'm seeing healthcare now becoming more and more open to the cloud piece, especially from the SAAS standpoint. You know, they are looking at cloud and they're putting the SAAS application that it's Erp or they're using salesforce for CRM, uh, you know, they, they, they're looking at cloud from a [inaudible] standpoint, but also looking at cloud from an infrastructure as a server that has what we call it. So yeah, I think they're becoming more and more cloud friendly.
Naman Sharma:
30:15
Say this year is cloudier for healthcare industry. I think that's good to know
Rohan Naggi:
30:21
the cloud angle to it because it's easy for a network infrastructure team to get connected, whether it's a data center, remote location, branch offices, pharmacies, everything get connected together and share the records, the applications and provide application experience or a user experience. So the patient and it helps not only to the patient make you mentioned. It helps the provider also.
Naman Sharma:
30:47
like one use case which which means you are working and, and, and we have this, uh, within the community connect and that is all about that. How can we leverage technology where all these companies, because there are some big providers and there are small affiliates, private doctors who does not have the money to build their own infrastructure or even their affiliates. How can they connect their systems together and how can they use these technologies to connect in a much more seamless. Because generally if you, whenever you talk to the provider and they say you have to connect, they're like, oh, it's too much of a load because there's compliance and security. They have an infrastructure, but now with these technologies like as demand you can actually collect, connect them in a much more seamless way and now not only it's, it's healthier for the provider, but it's also helping customers because now they have options. They can go to a company or they can go to an affiliate and still have the same experience and they still have the same, you know, the information available
Rohan Naggi:
31:40
and let me tell you the Scott, I like the way Naman introduces SDWAN into this health care. I liked that SDWAN piece, I am so eager to hear to SDWAN angle to this, jokes apart,
Speaker 3:
31:54
SDWAN is bringing in the security, the cloud, the management piece to it where you get end to end visibility for the network infrastructure team to get an end to end visibility into the packets or that traffic which is flowing in from remote clinics to the data center and that's the VMware vision here is you know, a cloud readiness, security, compliance management. Any other vision you want to add from the.
Scott Martin:
32:25
Yeah, certainly. I think, yeah, just to add on to some of the points made earlier as well too, is that even though we've seen a whole host of the in the healthcare space, we've seen a whole host of mergers and acquisitions take place over the past three to four years. We don't see that slowing down anytime soon in the biggest challenge or one of our customer's faces, you know, I just purchased maybe newly acquired condition care practice or maybe a new inventory care urgent care facility, right? How do I onboard that, you know, that facility quickly, how, uh, how do I onboard the, that facility onto my applications? How do I do so in a secure fashion as well too, because it's all about time to value, um, because I want to turn on that facility as quickly as possible, right? Because downtime is just not acceptable, especially through a merger and acquisition.
Scott Martin:
33:10
Right? We want to turn all those applications, all those, uh, you know, both physicians and facilities as quickly as possible. And this is another great area where St Wayne actually helps accelerate that overall. Right? I don't have to wait to have a purpose built circuit or, or do a truck roll and send out a, you know, an engineer to start rolling out individual circuits, so be circuit as our MPLS circuits, so like, all right, so, so there's tremendous value in that in that aspect as well too. And we're seeing that the I think they tried mergers and acquisitions will continue to happen over for the next two or three years.
Naman Sharma:
33:45
Naman anything you've been to. One, glad. Apart from what you mentioned about the security, I know you have covered all those, but anything, any closing comments for this healthcare episode where you been bringing the SDWAN angle? I really like it.
Naman Sharma:
34:01
No, I think of all. Again, thank you for having us. I think we just give you a little bit excited here in what we're doing in this space and we have this pool of healthcare is going and it's a fabulous time to be in the health industry and like I said earlier, we can see a direct correlation of what impact technology is making to the patient's life and that's always personally professionally ready really rewarding and you know, at the same time, humbling. I think. I think we kind of go with everything, but I definitely feel that this year we're seeing trends change, IOT and cloud are the two things which I feel are going to be big in the healthcare space. Yeah.
Rohan Naggi:
34:37
Thank you. Thank you. Namen and Scott. I think we are going to meet up in HIMMS events which is coming in the February 11 time frame . Thank you so much.
Trends in Health Care Industry
Introduction to SD-WAN 360 Podcast
SD-WAN comes to Rescue for Health Care
Healthcare Acronyms
Meet the VMware Healthcare Experts : Scott Martin & Naman Sharma
What Trends are seen in the Health Care Industry?
What is EMR?
Are we losing human touch with Doctors?
Role of VMware in Health Care
What are we most bullish about in this Digital Healthcare trend?
VMware Vision
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