SD-WAN 360

Episode 7: What Does Digital Transformation Mean to the Healthcare Industry: With John Lens from VMware

February 28, 2019 Season 1 Episode 7
SD-WAN 360
Episode 7: What Does Digital Transformation Mean to the Healthcare Industry: With John Lens from VMware
Chapters
00:00:01
Intro to the SD-WAN 360 Podcast
00:00:48
Meet John Lens from VMware team
00:02:08
What does Digital Transformation means to Healthcare?
00:04:00
Are we Seeing the shift happening from On premise to Cloud deployment model?
00:09:00
What are the challenges customers are facing and how VMware is helping?
00:13:10
IoT is a big enabler in Healthcare. How?
00:16:20
Episode Summary
SD-WAN 360
Episode 7: What Does Digital Transformation Mean to the Healthcare Industry: With John Lens from VMware
Feb 28, 2019 Season 1 Episode 7
Rohan Naggi, John Lens, Naman Sharma
Meet the Industry Expert John Lens and get insight into customer challenges in a multi cloud environment and more..
Show Notes Transcript Chapter Markers

Meet the expert session. In this episode, we discuss with industry expert John Lens:
Q1: What does Digital Transformation means? 
Q2: Is Healthcare shifting to the cloud?
Q3: What are the challenges customers are facing in a multi-cloud environment?
Q4: Check out on wow VMware is helping customers in a multi-cloud setup?

And more...... 
Co-host: Naman Sharma from VMware Healthcare.

Note: As this is recorded live at HIMSS Event 2019, there is some background noise. We have taken every step to minimize it. Thank you!



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Speaker 1:
0:00
Hello and welcome to the SBI. And I'm your hose woven. Nike [inaudible] is your destination for all things SD band. The technology that is transforming nick bookie wan 60 podcast will help you keep abreast of the need this from vendors come in the streets.
Speaker 2:
0:26
Yeah.
Speaker 1:
0:29
Hello and welcome to this special episode of Sd van fee 60 point cause we just focus on the health care sector called the landscape is emerging in this digital arena. We are recording this life from him HIMSS event in Orlando and redact. Let me introduce the experts from the BMV t John Lynch and I have with me [inaudible]. So let's start with John Lens. Why don't you introduce yourself, John,
Speaker 3:
0:59
can I give her a hug? So my name is John Lens, I'm Vice President of the Americas for our virtual cloud networking and cloud management business unit of that, the pleasure of being with vmware for over 15 years now. So I've seen the early days of server virtualization and, and when vmware acquired a small little company called Miss Sarah, uh, back in 2012, I was the first real sales leader to come onto the team to try to figure out how we can build upon the success of what we did on the server virtualization side and apply those same concepts and theories and principles to the network side. So thanks for having me today.
Speaker 1:
1:33
Thank you John. My pleasure. Uh, back to you and Norman.
Speaker 4:
1:36
Hi and I'm going to show up again. I'm part of the healthcare team. It's been three years at VM ware. Uh, my background had always been networking security or mostly on the hardware side. I worked at other companies and then I joined the Mvr and just the whole way of you doing things in software, excited me and I just jumped on that ship and it has been exciting, exciting, right? Just working with customers, talking about the challenges and how we are solving that. So thank you so much for having us.
Speaker 1:
2:05
So with that, let me ask you John, the first question, everything. Everybody here at him says talking about this digital transformation, which is happening in the healthcare industry. What does this digital transformation means mainstream?
Speaker 3:
2:20
Yeah, it's, it's, it's a quite exciting times for our customers and really the change of the industry, the days of having an application resolve in a single data center where you knew how to build that application, you knew how to, uh, provide an infrastructure to that application. You knew how to charge for that application is not necessarily the reality today. You know, with the cloud innovations that are chance forming people's lives where people can go to a, you know, an Amazon or a Google Azure and put a credit card down and get instant gratification to the edge where applications are being built outside of that data center where Internet of things are really consuming, you know, people's lives from an overall technology perspective. R I t industry that we talk to and work with on a day to day basis. They're really struggling around how they can provide a more seamless experience to their consumers and provide the same quality experience that they've used to provide in this modern modern cloud world. So digital transformation is really an application should live wherever it needs to live. It's your resolve in the cloud or resolve the data sooner can live in the age, right? But for us it's about making sure you have full trans the ability of that application and should be able to have security fall that application no matter where that application lives and make sure that application is always as close to the user as humanly possible.
Speaker 1:
4:01
Let me ask you this, are you seeing this shift happening from on premise deployment corn from a on premise data center to cloud because now the applications are everywhere. They are on premise and in cloud like SAS application soon. Do you see that shift happening in only in the healthcare industry or how it is,
Speaker 3:
4:22
you know, it's really happening and no matter what industry that you're currently in today, how healthcare is certainly is facing the same challenges is everybody else. Um, and the real problem is today is that our consumers, our customers, our end users are expecting a faster level of service. And what that means is, you know, when they go online at home, they can put their credit card down and get instant gratification, you know, but in a work life, it typically means a help desk ticket and depending on what they're asking for, that could be days, weeks, or months, right? So every it organization is trying to be like at Amazon, they're trying to provide some form of the level of service that has the perception of that they can move forward with a faster time deployment. Okay. Um, and for us, we look at it as, you know, organizations just don't have the it capital or spend to build out a brand new data center in order to compete. And so for many of our customers and our consumers today, it's around how can they take their backend legacy infrastructure, modernize that and then create a platform that allows them to scale to a third party data center and if they don't do that specifically, they're going to have a real challenge today competing in the hybrid cloud multicloud world.
Speaker 1:
5:48
How do you see that shift happening? We talked about earlier about the saas applications, so how do you see that? Great, exactly. This SD wan comes to play because what John mentioned about applications are everywhere. They are on fam, they are in the cloud and we want simplification in the solution. We don't want to send it stuff to these remote locations where they kind of built up from ground either data center or regional regional branches and I think that's where is the demand comes to play. You have anything to say there?
Speaker 4:
6:24
Definitely. I think before I started clean, I also want to say that cloud means different things for different people. Somebody is looking at cloud and they say it's a fast based, was it somebody is looking at infrastructure as a service or platform as a service. So it depends on company to company. Some companies are using cloud full blown for everything or it's some are only using, I mean if I talk to my customers and most of them are using authenticity 55 because the staff, because application our Lawson, so I think it's important to also understand what does cloud mean for the customers. But they do have some form of cloud presence in the environment. The second thing is I'm seeing customers, especially healthcare, big doing, one doing in the business of building data centers, their core competency is providing patient services and that's what they want to focus on.
Speaker 4:
7:10
That's why we are, they want to spend the time and innovate. At the same time, they want to ensure that there is some kind of a control on the data, which because they got it all Bhi and compliance and that's where like John said, the old multicloud world, we are seeing more and more. We are, they want to have some loud presence to accelerate quicker, but certain key company, they still want to keep it in house and have best of the both would not be a question of SDN. I think it's important that when we are putting stuff in the cloud we don't want to lose the experience. If somebody is basically having good back of performance and they are happy, they would not support that cloud experience. So the experience is that important. And as they put activities in the cloud, we want to make sure that how our environment is adapting to that new cloud model and that's what it is. Even content because now we can actually build business policies which are focused on those key applications and make sure that they are actually having a much bigger way to reach cloud. Then just going to the data center in going out. So the whole idea is I'm utilizing cloud but I'm also ensuring that my connector to the cloud is not degrading the performance of the end user who is using the application.
Speaker 1:
8:22
So as divine, what we are doing is we don't want to send it stopped with remote locations. So zero touch provisioning of these edge devices. So then the brand site comes up online fostered, and then centrally from a cloud based orchestrator or on prem deployment model, we can push these business policy vix, we'll have these critical apps. Let's say officer's XT five is my critical path. How do I provision a down 200 of these remote locations so that now the remote kind of brand case data center on are now panic get to there then. Absolutely. Yep. So with that, John wanted to know from us what are the challenges customers are facing today and how the invaders is helping.
Speaker 3:
9:08
So you know, unfortunately every customer is really struggling to understand how they can take their existing it infrastructure and compete. And CEO's are basically telling us that there's either two things are gonna happen. One where either going to build out a brand new greenfield data center to try to compete against the Amazons and the googles of the world. Or we're going to be sweet, be outsourced in the next six 1218 plus months. And then there's a combination of the two were executives or CEOs of saying, well, maybe we should bring in some SAS based applications, right? Because they can do it better, cheaper, faster than my own it staff office three 65 for example, right? The challenge with that is if you start to go down that path, many organizations are struggling where, how do you manage your workloads? Any multicloud world if I have workloads on prem, but does it really mean to managing a workload at an is your, how do you provide the right security policies to that workload in Azure?
Speaker 3:
10:17
And how does that differentiate from Azure to Amazon? How do I move an application from Azure to Amazon, right? What are the different baseline security policies that need to fall that application between the two providers? And then lastly, the biggest challenge that I see organizations really struggle with is really the operational aspects people, right? We can provide you with the best platform that allows you to scale and manage your applications moving forward. But if the people in process is not in place, you will never be successful, right? So our goal at vmware is really to help you in this journey, right? We want to make sure that we can help you first and foremost modernize your data center. We want to decouple from the hardware, provide intelligence and software that allows your applications to scale and run freely within your data center or data centers and move between your on prem data centers without the dependencies that you had have in the past.
Speaker 3:
11:22
Well, the complexities and moving those applications within your own data center. Once you can modernize your data center, then you can actually take the benefits of moving those applications to the cloud that allows pure scalability and security to fall it application, no matter where your applications need to live, right? And then once she can provide that single pane of glass, you need to operationally manage it, right? So you don't have two different platforms, two different management planes that allow you to manage on prem workloads in our framework looks right. You want to make sure you have a single platform that allows you to know what the costs are between on prem and off prem, right? You want to make sure you have a same security policy that can follow that application that is not decoupled, bolted on top, right? That gives you the security premises that you need to make sure that you're not providing a threat vector into your data center.
Speaker 1:
12:25
Well, you forgot to the ingredient handcuffs on.
Speaker 3:
12:30
So to me it's all about the user and the experience and be able to allow our customers, are healthcare providers a better way that they can transform their it in order to provide their consumers a more easier way to consume their services at the level of services they expect. And if we work and partner with our healthcare customers, I am confident that we will give them a more agile and more secure platform that automates their on prem data center and allows him to provide a platform that extends to the cloud.
Speaker 1:
13:08
So just to summarize, you talked about the simplicity, the user experience, the security, the cloud and the twig. I'm going to, do you have anything else to add on to this?
Speaker 4:
13:18
Yeah, I see, um, you know, Iot, uh, big, uh, in the healthcare. Uh, there are a lot of devices out there which customers are using and that actually also poses a challenge in terms of how do you secure those challenges. This is very [inaudible] can come and help. I'm seeing John talked about data moving to the edge and this is where, you know, all the Phoenix, we are seeing a huge influx of data generating in that environment because you will be have sensors. We are, we are trying to more understand the behavior of the people as they walk into the building. What kind of services are they requiring and have those customized tailored services back at them. So again, lots of data getting generated which needs to feed back to the application and we need a bridge. And this is weird. The whole virtual cloud network comes in because that is connecting those applications to that data we didn't getting generated on the edges so that customers now can go back and beg to understand the users because it's all, in my mind, it's all, it's all about the experience.
Speaker 4:
14:19
If you don't get experience, there are plenty of options out there these days for the customer and they can go to a different provider. Uh, we we talked about earlier also that we are seeing that influx of retail companies coming into the healthcare space and they are just making it much more competitive for the provider. Uh, and again, just want to clarify because when you talk about healthcare, there are three basic entities. Uh, the first is the provider. They are the people who are providing you with the health services and these are your, you know, hospitals and clinics. I did also pay her to do the insurance company, which is basically paying the bill when you go to the hospital. Uh, and a third of the patient itself was getting the service. So we talked about the, the, the provider model. We are, you know, using those things.
Speaker 4:
15:01
But the same thing which we have seen on the beer side because bears are also trying to understand this data and see what kind of services this person is needing. Does he need to go for a regular checkup? Uh, what kind of, you know, uh, uh, medical issues are medical things it, this person has and how can we again understand that data model and shared the with certain providers. So now we know that every month is person basically needs a desk provider, can proactive. We know that now it's time for the test and can get you all those stairs and the user can walks in and get the best done was his calling of the provider and getting appointments. It's again all about how can we build an environment where they're sharing the data and how technology is playing an important role in that. And I think that's where I'm very, very bullish about the oral DMARD story because we are connecting these different entities. Uh, and the, the, the beauty of software is that, you know, it has an abstraction layer. Where does this, do entities have different physical infrastructure, but they can still have a common policy model where they can exchange, uh, you know, these policies and data and better serve their patients.
Speaker 1:
16:11
So just to summarize, it's about all about simplicity. Connection, always connected. Always the relationship between the patient and the doctor. Let's pick him off the beach location. I can get connected to the doctor over the secure thing from a single place I can push on the business policy. So this is like putting pressure for both years and the providers and at the same time we can't go skating. That was it, John user experience. But that once again, like I mentioned, we are recording this live from Hims Orlando. Thank you John. Thank you. We'll have you on this podcast. Thank you, Norman.
Speaker 2:
16:55
Thank you for having us back.
Intro to the SD-WAN 360 Podcast
Meet John Lens from VMware team
What does Digital Transformation means to Healthcare?
Are we Seeing the shift happening from On premise to Cloud deployment model?
What are the challenges customers are facing and how VMware is helping?
IoT is a big enabler in Healthcare. How?
Episode Summary
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