Good Neighbor Podcast: Youngstown
Bringing together local businesses and neighbors of Youngstown. Good Neighbor Podcast hosted by Stacey Willis helps residents discover and connect with your local business owners in and around Youngstown, Ohio.
Is your business serving the residents of Youngstown? Then, we need to talk! Visit gnpYoungstown.com to schedule your free interview.
Good Neighbor Podcast: Youngstown
E1: Tapping into Quality: Travis Mong's Water Systems Revolution
Travis Mong doesn't just run a water systems business—he's on a mission to transform lives one drop at a time. As the owner of Quality Water Systems, Travis brings together technical expertise with deeply-held faith values to serve his community with integrity and purpose.
What began as his father's company in 1975 has evolved into a comprehensive water solutions provider under Travis's leadership. From water well drilling and treatment to pump repairs and pressure washing, Quality Water Systems tackles the invisible problems lurking in many homes' water supplies. "People just open up their tap and think, 'Hey, I got water,' but they don't really know what's in it," Travis explains, highlighting the importance of water testing and treatment for both well and city water users.
Behind every service call is Travis's core purpose: "to bring people to Jesus Christ and to make someone else's life better because I was a part of it." This mission extends beyond customers to employees, whom Travis considers "internal customers" deserving of care and development. The company even built an in-house training center to ensure technicians master their skills before entering customers' homes.
Travis's journey hasn't been without challenges. After being diagnosed with Crohn's disease and later cancer, he transformed these experiences into opportunities to connect with others facing similar battles. "I don't look at it as that happened to me; it happened for me, so I can help somebody else," he shares with remarkable perspective.
With core values centered on integrity—"doing the right thing when no one's watching"—and delivering exceptional experiences through thoughtful details, Quality Water Systems stands behind its name in every sense. Experience the difference that faith-driven service makes by calling 330-332-9464 or visiting drinkquality.com today to ensure your family's water is as pure as the intentions behind this remarkable local business.
This is the Good Neighbor Podcast, the place where local businesses and neighbors come together. Here's your host, Stacey Willis.
Speaker 2:Welcome to the Good Neighbor Podcast. Are you looking to hype up your water systems a little bit? I might have the person for you. I might have the person for you. Today I have the pleasure of introducing your good neighbor, travis Mong, with Quality Water Systems. Welcome, travis.
Speaker 3:Thank you for having me. I appreciate it, Stacey.
Speaker 2:Absolutely. We're excited to learn all about your business. Can you tell us a little bit about what your company is and what you do?
Speaker 3:Sure, absolutely so. We actually do water well drilling, water treatment, well pump repair and replace, and we also do pressure washing as well.
Speaker 2:All right, and how did you get involved with this?
Speaker 3:Oh boy. So a couple things. Well, my dad started back in 1975 and I purchased the business a few years ago and I would just, I absolutely loved it and my biggest thing was I wanted to fulfill my personal core purpose and which was to bring people to Jesus Christ and to make someone else's life better, because I was a part of it. And so I do that every day and live out that, you know, that vision to not only help our external customers but our internal customers, which are employees. So we I constantly try to, you know help them on their in their daily lives.
Speaker 2:That's awesome. What do you think are some of the misconceptions or myths about water systems?
Speaker 3:Yeah, well, I think, I think just in the industry like water systems also, but the industry itself, you know, it's not as easy as people think. So we actually built a training center in househouse for our employees so that way you know, before we send someone to their home, you know, we want to make sure that you know our guys show up with the highest level of experience. So we spent a lot of hours and time in training that. And I think, as far as like the water and that kind of thing, you know people just open up their tab and they just, you know, hey, I got water, but they don't really know what's in it. So, you know, I think that's why it's important to understand, have a water test done to see what the hardness levels are, to see if there's calcium buildup and, yeah, just to make sure the water is safe for them and their family.
Speaker 2:Which brings me to my next question who would your? Who's your target customer? What? What are you? Who does quality water systems appeal to or draw in?
Speaker 3:Yeah. So I mean a lot of our customers are on well water and so if you're on, if you're on a well, you know, a lot of times there's like harness issues and maybe like red stains in the toilet, stuff like that, but also the city water too. So we have a lot of customers that's like hardness issues and maybe like red stains in the toilets, stuff like that, but also with city water too. So we have a lot of customers that you know have calcium buildup and they have white spots in their showers. They may have. You know, they want to be able to drink their water at home, so we offer reverse osmosis systems for that. So it really is our customers. Just someone wants their water done at the highest level and it's going to be safe for them and their family.
Speaker 2:So yeah, Well, it sounds like you're pretty much up to your knees in the water business. So what do you do for fun?
Speaker 3:Well, I'll tell you what I do a lot of different things for fun, but I'll tell you what I really enjoy the most is to just to help people and to to make their life better. Um, we love to help the community. That's one of the things I love doing for fun. I love to see people get out of credit card debt, even though they may not know how to do that with, like Dave Ramsey or something like that. So, you know, we'll teach some of our people that and, um, yeah, just bring people to uh to the Lord and uh, if they haven't been, uh, no to. You know, let them know that. You know there is, there is, amazing things when you're, when you're walking with the Lord. So we try to embed that in our model of our company.
Speaker 2:So switching gears just a little bit. Can you describe either a hardship or a challenge that you overcame that made you stronger? Does anything come to mind?
Speaker 3:Yeah, I got a couple of things on that one. So I got diagnosed with Crohn's disease a couple of years back and then I found out that I had cancer after that and that was very, very difficult. But you know know, through those tough times I was able to, you know, speak with people that you know may be struggling with with cancer or maybe struggling with, you know, crohn's disease. So I don't look at it as that happened to me it happened for me, so that way I can help somebody else.
Speaker 3:So, as far as health wise, yeah, that's probably my biggest, my biggest struggle. But you know, praise god that I am, uh, I can't find any cancer and the lord jesus christ uh healed me, so yeah, that's awesome, that's very that's wonderful to hear.
Speaker 2:Um, so tell our listeners how do they get a hold of quality water systems? Um, how do they get a hold of you?
Speaker 3:yeah, so they can give us a call at 330-332-9464. They can also visit us on our website at drinkqualitycom, which is easy to remember. So that's drinkqualitycom and 330-332-9464.
Speaker 2:And just one more thing what's something that our listeners should know about you? What's one thing that they should remember about quality water systems?
Speaker 3:Well, I think the biggest thing is that do stand behind our name, but we also believe strongly in our core values, and our core values are we deliver a well service, highest level of integrity. We always do the right thing when no one's watching and we just make sure that we deliver a well customer experience. So we'll call our customers ahead of time. Are they like water or coffee or you know just little things like that? You know how can we really make them smile today? And that's the big thing is is that we try to. We stand behind our name and you know we've been really blessed and you know my dad just really started an amazing company and we are trying to continue to expand that legacy and, yeah, so we're really blessed.
Speaker 2:Wonderful. Well, it has been an absolute pleasure meeting you and talking to you. I appreciate you taking the time just to be on with us, and we wish you and your business the absolute very best.
Speaker 3:Thank you, stacey. God bless you, appreciate you. Thanks for having me.
Speaker 2:Oh, absolutely, thank you.
Speaker 1:Bye. Thank you for listening to the Good Neighbor Podcast. To nominate your favorite local businesses to be featured on the show, go to gmpyoungstowncom. That's gmpyoungstowncom, or call 330-355-3122.