Heart of Care
🎧 Heart of Care
A podcast by AMCU Media
Heart of Care is a storytelling and conversation podcast that explores the lived realities behind Australia’s health, welfare, and social systems — through the eyes of those navigating them every day.
Hosted by John from AMCU Media, each episode shares heartfelt stories, policy insights, and personal reflections on what it truly means to care — whether as a healthcare worker, a parent, a patient, or a citizen.
From overworked families to underfunded clinics, delayed mental health support to the quiet dignity lost in welfare queues, Heart of Care brings voice to the untold human stories behind the statistics — and asks the tough questions that matter.
Because behind every number is a name. Behind every policy is a person. And it’s time we truly listened.
đź’Ś Want to share your story or contribute to a future episode?
Email us at amcu@strmedical.com.au
đź“… New episodes released monthly.
As a small, independent team, occasional delays may occur — and we’re grateful for your ongoing support and patience. Your encouragement keeps us going.
🎙️ Podcast Disclaimer
Heart of Care is a production of AMCU Media (Australian Medical Community Union). This podcast is created for educational, informational, and advocacy purposes only.
The views expressed by hosts, guests, and contributors are their own and do not necessarily represent those of AMCU Media, affiliated professionals, or partner organizations. While we strive for accuracy and respect, we do not guarantee the completeness or correctness of any statements made in this podcast.
This podcast may discuss sensitive topics, including mental health, medical issues, social injustice, or personal trauma. Listener discretion is advised.
Nothing in this podcast should be considered medical, legal, financial, or psychological advice.
Please seek guidance from qualified professionals for advice relevant to your circumstances.
By listening to Heart of Care, you agree that AMCU Media and its creators bear no liability for any outcomes resulting from your use of or reliance on the content provided.
Heart of Care
Heart of Care, Episode 10 "The Unseen Hurdles: Empathy, Ethics, and The Everyday Doctor"
email to amcu@strmedical.com.au
🎙️ Heart of Care – Episode 10
Title: When the Curtain Falls: What Happens After the Mistake
In this milestone tenth episode of Heart of Care, we confront one of the most feared yet inevitable aspects of medicine: human error. Dr. Evan Hope returns to reflect on the emotional aftermath of a clinical decision that led to public criticism, professional shame, and personal reckoning.
We revisit the case of a child whose early signs of Type 1 Diabetes were subtle and nonspecific—missed in the moment but caught in hindsight. Dr. Hope walks us through the ripple effect of that day: the judgment from colleagues, the impact on his referrals, the breakdown in trust, and the long path to healing. We also hear about the everyday moments—like asking for a urine sample, negotiating a scared child’s resistance, and leaning on family—that reveal the quiet complexity and humanity of general practice.
This episode is a raw, honest portrait of what it means to continue showing up for patients even after your confidence is shaken. It's a tribute to vulnerability, recovery, and the power of professional solidarity and self-forgiveness.
🎙️ Postroll Script – AMCU Media
Thanks for tuning in to this episode from AMCU Media — where real stories, healthcare, and advocacy come together.
We release a new episode on the 28th of every month. We're a small, independent team doing our best to bring you meaningful conversations — and your support means the world to us.
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