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Curated and Crafted Podcast
Curated & Crafted is a podcast for founders, creatives, and experience-makers who are building brands with substance. Hosted by Dominique & Kinsey, two women navigating leadership in the luxury event and beverage space, this show explores the real work behind unforgettable businesses—without the fluff, the filters, or the formula.
Each episode is a conversation at the intersection of brand, mindset, and execution. We talk about what it means to lead with intention, stay rooted while scaling, and keep showing up when the vision feels heavy.
You’ll hear unfiltered insights on visibility, burnout, systems, boundaries, creative sustainability, and the nuances of building something that lasts. We also sit down with other brand builders, beverage innovators, event pros, and thought leaders who are crafting their businesses—and their lives—with clarity and soul.
This isn’t just about business. It’s about becoming.
So grab your drink, get inspired, and let’s craft something worth remembering.
Curated and Crafted Podcast
Designing the Client Journey: From Hello to Raving Fan
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🎙️ Episode 9 — Designing the Client Journey: From Hello to Raving Fan
Welcome back to Curated & Crafted — where luxury meets intention and business meets soul.
In this episode, Dom and Kinsey break down the real client experience — from the first “hello” to the moment they become lifelong fans. Whether you’re in weddings, events, or the luxury service space, this conversation dives deep into how to create connection, trust, and retention through every touchpoint.
We talk about:
✨ Turning one-time clients into repeat advocates
✨ Why luxury brands often miss the mark at first impression
✨ Building systems that nurture your clients after the event
✨ The emotional side of the journey — the goodbyes, the follow-ups, and the relationships that last
From wedding proposals to high-end brand activations, Dom and Kinsey share what it really takes to design a journey that keeps clients coming back — and talking about you long after the event is over.
Listen if:
You’re a creative, planner, or service-based founder who wants to turn great service into an unforgettable client experience — one that scales with heart.
đź”— Links & Resources
🎧 Listen on all platforms: Spotify | Apple Podcasts | YouTube
📸 Follow us: @curatedncraftedpodcast
đź’Ś For collaborations or guest inquiries: Dominique@liquidcaterers.com
đź“Ť Connect with Us
Dominique — @soulagave @mommad0m
Kinsey — @liquidcaterers @kinseybethkendrick
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