What Makes Kiln's Member Experience Magical

What does it take to build genuine community in a coworking space? In this revealing conversation with Paige Curry, Member Experience Manager at Kiln, we pull back the curtain on the thoughtful design and deliberate strategy that powers meaningful connection in shared workspaces.

At the heart of Kiln's philosophy is being "human at the core," and nowhere is this more evident than in their approach to food and events. What began as simple snack offerings has evolved into an elevated experience strategically designed to create natural collision points where diverse members can connect. These daily interactions have sparked unexpected collaborations and friendships that transcend typical professional networking.

Dive into the architecture of community as Paige explains the Mastermind Series – intimate 12-person gatherings focused on Finance, Marketing, Tech, and Sales where members share challenges and solutions in a supportive environment. Learn how these carefully timed 40-minute sessions deliver maximum value while respecting members' busy schedules.

We also explore Kiln's innovative approach to offsite events, combining Southern Utah's natural beauty with turnkey professional spaces to create seamless retreat experiences for visiting companies. From executive boardrooms to local adventure partnerships, these packages represent a fresh approach to corporate gatherings that blend productivity with exploration.

Ever wondered what happens before the doors open at a premium coworking space? Discover the detailed morning checklists, thoughtful provisioning, and constant refinement that ensures every member experience remains consistent and frictionless. The magic happens when members can focus entirely on their work and connections without worrying about logistics.

Whether you're a coworking member, space operator, or simply curious about the evolution of workplace community, this episode offers valuable insights into how intentional experience design creates the foundation for genuine human connection in professional environments.

Timestamps:
[00:00:00] Intro
[00:08:30] The Strategy Behind Elevated Snack Time
[00:12:25] Masterminds: Creating Value for Members
[00:16:40] New Event Packages for Offsite Companies
[00:21:40] Behind the Scenes: Daily Operations
[00:24:40] Upcoming Events and Member Perks