When you step back, your team steps up

Ever wonder what happens when leaders truly trust their teams? Jake Jeffcoat, Kiln Meridian Director, joins Nick Bonniksen at St. George Kiln to explore how authentic leadership transforms coworking communities.

The conversation dives into what makes Kiln stand out in the coworking landscape. Beyond the stunning aesthetics is a deeply intentional design philosophy. From strategically placed plants throughout each location to circular light fixtures specifically chosen because "circles promote creativity," every element serves a purpose. This attention to detail extends to member interactions, where the focus isn't on selling office space but building meaningful relationships.

Jake shares a powerful story about how his team supported a member who lost his mother by gifting him a vinyl record of "Oklahoma"—his mother's favorite musical—instead of conventional flowers. The member was so moved he mentioned it during his mother's eulogy. "We're not in the office business," Jake explains, "we're in the people business."

Listen now to discover why sometimes the most powerful leadership move is simply asking: "What can I do to help you?"

[00:00:00] Leadership Philosophy and Adaptability
[00:02:13] Exploring Kiln St. George vs. Meridian
[00:07:23] Tech Communities in Different Markets
[00:11:10] What Makes Kiln Special
[00:16:12] Leadership Through People-First Approach
[00:24:03] The Two-Week Vacation Test
[00:26:20] Final Thoughts on St. George