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Under the Brand
Hosted by Valerie Jennings — CEO, AI strategist and early tech adopter — Under the Brand explores how bold leaders and disruptors use innovation, strategy and creative risk to build standout brands and shape the future of business.
Under the Brand
High-Touch Hospitality in an AI World | Wael Gharib on Luxury Guest Experience & Hotel Leadership
In this episode of Under the Brand, I sat down with luxury hospitality leader Wael Gharib, Director of Guest Experience. From launching five-star properties to redefining what it means to lead with empathy, Wael shares how high-touch service still wins in a world chasing automation.
📌 Topics covered:
• What really defines luxury in hospitality
• Robot concierge services vs. human connection
• Guest-centric operations and emotional brand loyalty
• Behind-the-scenes leadership that shapes 5-star brands
👀 Listen now to discover how luxury is still deeply human.