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Project Zero
From first steps to best practices — stories that shaped project leaders.
Project Zero is a podcast for project managers — and the PM-curious — who want more than frameworks and certifications. Each episode features a project leader, highlighting first projects and the pivotal lessons that shaped their approach to leadership, collaboration, and delivery.
From unexpected missteps to breakthrough moments, these conversations reveal what it really takes to grow into a confident, competent project manager. It’s honest, insightful, and designed to help you lead better — whether you're managing your first task or your hundredth milestone.
Project Zero
S2 Episode 3: Guiding Healthcare Projects for the Underserved Populations with Jordyn Seri
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From Care Coordination to Health Tech: Jordyn Seri on Project Zero, Process Automation, and AI in Healthcare PM In this episode of Project Zero. Jordyn Seri, PMP is a healthcare Project Manager who turns operational friction into streamlined systems. With a background in public health and a process optimization mindset, Jordyn specializes in bridging the gap between technical developers and frontline clinicians. Known for her successes in improving operational efficiencies and database development, she is a firm believer in servant leadership and the power of asking "why." In this episode, Jordyn shares her path from studying psychology and public health at Brandeis to working across multiple levels of healthcare, including nonprofit Medicaid programs, health plan network management, and contracting with a health tech startup serving stakeholders like pharma companies, clinical researchers, and clinicians.
00:00 Welcome to Project Zero Season Two
00:27 Jordyn Seri: Background in Healthcare and Product/Project Management
02:40 How Jordyn Transitioned Into an Official Project Manager Role
04:35 Early Career in Care Coordination and Building Excel Dashboards to Track Medicaid Deadlines
07:10 College Experience: Public Health Fellowship Project and Event Planning
09:20 Personal Organization Style and “Spreadsheet Friend” Habits
10:45 Project Zero (Success): Automating Medicaid Claims Documentation to Eliminate 3,500 Manual Claims Annually
13:10 Driving Adoption: End-User Collaboration Group, Communication Plan, and Training Rollout
15:20 Project Zero (Challenge): Attempted Integration into Existing Software That Couldn’t Meet Program Complexities
18:05 Key Lesson: Be Wary of Easy “Yes” Answers and Validate Technical Feasibility; Escalation and Project Pause
20:25 Core PM Skills: Embrace Non-Expert Status, Ask Relentless Questions, and Stay Curious
22:05 Career Advice: Don’t Wait for Permission to Fix Broken Processes; Earn a Seat at the Table
23:25 AI in Jordyn’s Work: Staying Current via Superhuman Zane Newsletter and AI Daily Brief Podcast; Building a Prompt Library
25:10 Favorite AI Prompts: Finding Blind Spots and Risks, Translating Technical Documents into Plain English
26:40 AI Use Case in Medicaid: Consolidating Fragmented State Reporting Data into Dashboards for Operational Decision-Making
29:00 Advice for Early-Career PMs: Talk to Experienced PMs and Map Transferable Skills
30:35 Contact: How to Connect with Jordyn!
AI Resources Mentioned:
- Superhuman Zain Newsletter: https://www.superhuman.ai/subscribe
- Jeff Su’s Website: https://www.jeffsu.org/ai/
- AI Daily Brief Podcast Website: https://aidailybrief.ai/
Connect with Jordyn Seri, PMP
- LinkedIn: Jordyn Seri
- Email: hello@jordynseri.com
Connect with Alex Tuck
- Personal LinkedIn: Alex Tuck
- Website: www.tuckconsultinggroup.com
- Company LinkedIn: Tuck Consulting Group
Email: alex@tuckconsultinggroup.com
