#3 - Creating A Culture of Pride In The Septic Industry with Tim Butler Artwork

Handle The Sh!T

Where business gets real, and sht gets handled.

Hosted by Tanya Wilson—CEO of HomeField East Valley and co-founder of HomeField Onsite Environmental—Handle the Sh!t! is the unfiltered, boots-on-the-ground podcast for septic professionals, small business owners, and blue-collar teams who know what it takes to run a tight ship in a messy world.

Each week, Tanya sits down with a genuine member of the HomeField team—from techs in the trenches to the behind-the-scenes brains—sharing raw conversations, real-life lessons, and practical strategies to build stronger businesses, better teams, and badass leadership.

This isn’t just talk. It’s the real stuff: field stories, team dynamics, systems, growth, mindset, and the occasional shovel in the dirt. We're not here to sugarcoat—we’re here to handle it.

Perfect for tradespeople, service business owners, and anyone who believes in grit, growth, and getting sh*t done with integrity.

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Handle The Sh!T

#3 - Creating A Culture of Pride In The Septic Industry with Tim Butler

May 29, 2025 • Tanya Wilson & The Crew at HomeField East Valley • Episode 3

🔍 Episode Summary

In this episode, we sit down with Tim Butler, a seasoned service manager in the septic industry, to talk about what it really takes to build a team that’s proud of their work and dedicated to customer service. From creating a strong internal culture to changing public perceptions of septic work, Tim shares insight on why pride, professionalism, and education matter in every service call. This one’s a must-listen for anyone in the skilled trades—or anyone looking to lead a team that shows up and shows out every single day.

💡 Key Takeaways

Customers notice—and appreciate—when their property is left spotless.
A strong, pride-filled team culture drives performance and retention.
Technicians who take pride in their work deliver better service.
Educating both the team and customers builds trust and value.
Clean uniforms and trucks reflect the quality of the business.
Leadership is the spark that ignites team pride and engagement.
The septic industry is essential and deserves respect.
A service-first mindset leads to long-term customer relationships.
The skilled trades are finally getting the recognition they deserve.

📺 Watch the Full Episode: Catch the full conversation on our YouTube channel

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