You’re The Boss, Now What? with Desiree Petrich | Leadership Development for New Managers

The Five Levels of Leadership: Why Your Team Follows You... Or Doesn’t | Heather Italiano

Episode 66

Guest - Heather Italiano, High-Energy Speaker and Facilitator
Book - The 5 Levels of Leadership by John Maxwell 

 Are your employees following you because they want to, or because they have to? In this episode, Heather Italiano unpacks the Five Levels of Leadership and how new managers can build trust, increase influence, and avoid falling into the trap of positional leadership.


Have you ever felt like your team only listens because they have to, not because they want to?

That’s the reality for many first-time managers. In this Leadership Podcast for New Managers, guest Heather Italiano joins me to explore how to build trust as a manager and move beyond positional leadership into real influence. We’re talking about team dynamics, managing up, and the moment your title stops being enough.

Heather breaks down John Maxwell’s Five Levels of Leadership and explains how even experienced leaders can fall back to level one when trust erodes. Plus, she shares her practical CARES framework to help you connect with your team in a way that builds loyalty, commitment, and results.

If you’re trying to fix a toxic culture, handle conflict at work as a manager, or simply become a better leader, this episode is your blueprint.

By the time you finish listening, you’ll learn:

  • The difference between positional leadership and people-first leadership
  • How to rebuild trust after it’s been lost
  • A simple, 5-part framework to increase your influence as a new leader


 If you loved this conversation with Heather, scroll down and leave a 5-star rating and review! Then share it with a colleague or friend who’s trying to grow their confidence as a new manager.


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Coachin...

Desiree Petrich (00:03.374)
If you've ever felt like your team only listens to you because of your title and not because they actually trust or respect you, then this episode is a must listen. I'm joined by high energy speaker and facilitator Heather Italiano to unpack John Maxwell's five levels of leadership and what it takes to move from positional authority to genuine influence. We're going to explore why some managers stay stuck at level one, how quickly trust can erode, and the intentional shifts that help your team actually want to

follow you. And near the end of the conversation, Heather shares her CARES framework, a practical tool for building trust and connection by focusing on five key things that every one of your team members wants you to know. And if you're not asking these things, you're probably stuck at level one without even realizing it. So I wanna welcome you back to You're the Boss, Now What? And I'm your host, Desiree Petriec. Our goal here is to help you lead yourself and your team better. So lean in and let's get started.