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Culture in Action
Culture in Action is all about the practical steps HR leaders are taking to transform workplace culture. Tune in to discover actionable tips, real-life examples, and expert advice on designing a workplace culture that drives engagement, retention, and business performance.
Culture in Action
OVO Energy's Agile Journey: Culture Transformation in Service Teams
In this episode of Culture in Action, Luke speaks to Alex Goodanew, Employee Engagement Manager at OVO Energy, about how OVO has integrated Agile methodologies into its operational and customer service teams. Alex discusses the company's innovative approach to change, fostering a culture of psychological safety, recognition, and the effective use of Agile rituals. OVO's approach has led to significant improvements in customer metrics, employee engagement scores, and overall culture.