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Culture in Action
Culture in Action is all about the practical steps HR leaders are taking to transform workplace culture. Tune in to discover actionable tips, real-life examples, and expert advice on designing a workplace culture that drives engagement, retention, and business performance.
Culture in Action
Crowne Plaza's Culture Transformation: How They Slashed Staff Turnover by 37%
In this episode of Culture in Action, Luke speaks to Kelly Johnson, the People and Culture Manager at Crowne Plaza Newcastle. Kelly shares her insights on transforming workplace culture, discussing the practical steps taken to address challenges like high employee turnover and poor communication. The conversation highlights the importance of rethinking communication rhythms, focusing on recognition, and emphasising work-life balance, all leading to improved employee engagement, better performance, and stronger business results. Kelly's journey offers actionable insights for anyone in hospitality, HR, or passionate about creating positive workplaces.
00:00 Introduction to Culture in Action
00:53 Meet Kelly Johnson: A Journey in Hospitality
03:28 Defining Workplace Culture
04:36 Transforming Culture Post-COVID
06:53 Practical Steps for Cultural Transformation
14:32 Overcoming Barriers and Sustaining Change
22:33 Impact on Business Performance
25:54 Key Takeaways for HR Leaders
27:18 Conclusion and Final Thoughts