Almost Clinical
Welcome to Almost Clinical, the podcast where healthcare, law, and business converge in the most captivating way. Hosted by the dynamic trio from Buttaci Leardi & Werner – Vincent Buttaci, John Leardi, and Paul Werner – this show is your backstage pass to the gritty, multifaceted world of healthcare management.
Every episode brings you face-to-face with the realities of running a healthcare practice, navigating legal hurdles, and capitalizing on business opportunities.
Forget the clichés and technical jargon – Almost Clinical is all about accessible, engaging conversations that cut through the noise. Here, you’ll get straight-talking insights and no-nonsense discussions perfect for savvy healthcare leaders and business owners with hectic schedules and a thirst for industry knowledge.
What makes Almost Clinical essential listening? It’s all about melding perspectives:
~Clinical Insights: Get the scoop on the latest in medical practice, patient care innovations, and what’s really needed to enhance healthcare delivery.
~Legal Realities: Learn about the pitfalls and legal entanglements healthcare practices face, and why compliance can sometimes feel like navigating a minefield.
~Business Opportunities: Find out who’s making waves in the industry, where the money is flowing, and how to seize emerging opportunities.
Almost Clinical isn’t just about talking shop; it’s about understanding the nuances and balancing acts that keep a healthcare practice thriving. Our goal is to make you feel like part of the conversation, providing insights that go beyond headlines and Twitter threads.
Our conversations are as engaging and enlightening, featuring guests from all corners of the healthcare world. Whether dissecting a new regulation or exploring innovative business models, we aim to shed light on the issues that impact the day-to-day operations of healthcare practices.
So, whether you’re a healthcare leader, a business owner, or simply someone interested in how these fields overlap and influence each other, be sure to tune in to Almost Clinical today!
Almost Clinical
From Complaint to Catastrophe: How to Keep Patient Allegations From Derailing Your Practice
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Patient complaints are inevitable. Catastrophes aren’t.
Hosts Vincent Buttaci, John Leardi, and Paul Werner have seen patient complaints turn into licensing board actions, payer audits, malpractice claims, regulatory investigations, and even criminal exposure.
And many of these started with a simple question about a bill, a scheduling issue, or a misunderstanding that was handled poorly by a provider.
In this episode of Almost Clinical, the guys walk through the real-world risks behind patient complaints and the practical steps healthcare providers can take to manage them before they spiral.
Highlights include:
- Why ignoring a complaint is never an option
- The critical mistakes that immediately escalate risk
- How empathy isn’t just good customer service, it’s risk management
- The importance of having a clear internal chain of command
- When a situation can be handled internally – and when it can’t
- How AI and “informed” patients are changing the nature of complaints
- Real examples of small issues turning into major legal problems
The takeaway is simple: you can’t control what patients say, but you can control how you respond. And that response will determine what happens next for you and your business.
Join Almost Clinical hosts Vincent Buttaci, John Leardi, and Paul Werner as they challenge each other’s views on how to operate, invest, and succeed in healthcare’s rapidly shifting landscape, translate legalese into business sense for healthcare providers, executives, private equity professionals, and strategic stakeholders, and explore the issues shaping the business of medicine today and tomorrow.