Work in Process's Podcast
Welcome to Work in Process, an Austin-based podcast guiding homeowners, builders, and design professionals through the journey of building high-performance custom homes in Central Texas. From client relationships to behind-the-scenes project management, each episode explores the real-world process of homebuilding in Austin, TX.
Work in Process's Podcast
Ep. #27: Living with the House – The hidden phase of homebuilding
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Hosts: Tim Hill and Justin Cragg
A truly custom home experience doesn’t end at move-in. In many ways, that’s when it actually begins.
In this episode of Work In Process, Tim Hill sits down with Risinger Build Customer Service Manager Justin Cragg to discuss one of the most overlooked — yet most critical — parts of custom homebuilding: commissioning, long-term service, and the ongoing relationship between builder and homeowner.
They unpack what really happens during the final stages of a project as clients begin living in their homes for the first time — from HVAC tuning and home automation adjustments to aging wood materials, stucco cracking, leak detection systems, and the realities of maintaining architecturally driven, high-performance homes.
Justin shares what it’s like stepping into projects at the finish line, coordinating trades, supporting clients years after completion, and helping homeowners navigate the complexities of truly custom homes. The conversation also explores why maintenance is inseparable from longevity — and why some of the most beautiful modern homes require the most intentional care.
More than anything, this episode is about relationships: the idea that building a custom home shouldn’t end with a warranty period, but continue as an ongoing partnership between builder and client.
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Connect with Us:
📧 hello@risingerbuild.com
📷 Instagram:
Risinger Build - @risingerbuild_atx
Daniel Glauser - @glauserbuilding
Tim Hill - @tim_risingerbuild