Building Loved Businesses
Building Loved Businesses is the podcast for small and medium-sized business leaders who want to build a company their employees are proud to work for, their customers rave about, and they love leading. Hosted by Nathan Schock, each episode features a conversation with an under-the-radar business owner who has built a thriving culture, crafted remarkable customer experiences, and is growing with purpose. If you’re ready to grow with fewer growing pains, this podcast is your blueprint.
Building Loved Businesses
More Than Pastries: How Queen City Bakery Became a Community
In this episode of Building Loved Businesses, I sit down with Mitch Jackson, co-founder of Queen City Bakery in Sioux Falls, South Dakota. Mitch shares how a chance discovery of the “Queen City” nickname inspired the bakery’s name and timeless vision for classic, all-American pastries. He and his wife, Christine, built their business on a simple but powerful philosophy: quality over everything. From sourcing the best ingredients to baking entirely from scratch, they’ve built a loyal community centered on care, connection, and consistency. Mitch reflects on their journey through early struggles, COVID challenges, and the importance of never settling for “good enough for Sioux Falls.” Seventeen years later, Queen City Bakery continues to thrive by blending craftsmanship, authenticity, and heart.