Building Loved Businesses
Building Loved Businesses is the podcast for small and medium-sized business leaders who want to build a company their employees are proud to work for, their customers rave about, and they love leading. Hosted by Nathan Schock, each episode features a conversation with an under-the-radar business owner who has built a thriving culture, crafted remarkable customer experiences, and is growing with purpose. If you’re ready to grow with fewer growing pains, this podcast is your blueprint.
Building Loved Businesses
Hiring for Heart, Serving with Purpose: Inside Matt Fitzpatrick’s Customer-First Culture
In this episode of Building Loved Businesses, I sit down with Matt Fitzpatrick, State Farm agent, former basketball coach, and someone whose journey to business ownership is anything but ordinary. Matt opens up about leaving a stable career to take a leap of faith into entrepreneurship, the influential coach who shaped his path, and the gritty early years of building his agency from scratch.
We talk about the turning point that finally came in year three, what it takes to build a strong team and culture, and how prioritizing his health, faith, and family made him a better leader. Matt also shares the simple but powerful customer-service habits that transformed his agency into a referral-driven business, and why loving your customers is the ultimate competitive advantage.
If you’re a business owner, leader, or anyone navigating growth and uncertainty, Matt’s story will resonate deeply. This is an honest look at the challenges, habits, and mindset that turn a small business into a loved business.