Are You Still Waking Up With the Same Energy? with Zhaun Bhana

Welcome to Ctrl Alt Deliver: MSP Service Delivery Mastery.
I’m Jeni Clift, joined by my husband and business partner Nick Clift. Together, we spent nearly 30 years building, scaling, and eventually exiting our own MSP business.

Over that time, we learned something fundamental.
 Great service delivery isn’t just about technology or growth. It’s about leadership, clarity, and knowing when it’s time to evolve.

In this episode, we’re joined by Zhaun Bhana, a long time MSP leader who spent more than two decades building Leap Consulting into one of Perth’s standout MSPs before stepping into his next chapter in the industry.

Zhaun has lived the full MSP journey from scaling and mergers to ownership stress to exit and life after the business. Today, he works closely with MSP owners across Australia, New Zealand, and globally, helping them navigate growth, consolidation, and transition with clarity and perspective.

In this conversation, Zhaun challenges MSP leaders to ask a question many avoid.
 Are you still waking up with the same energy you had five years ago?

We explore founder burnout, identity, and the hidden danger of staying in a business out of obligation rather than purpose. Zhaun shares why value breaks down when customers can’t clearly see differentiation, why MSPs that look the same end up competing on price, and why innovation that looks identical isn’t innovation at all.

We also unpack what really goes wrong during MSP acquisitions, why the second acquisition is often the most dangerous, and how customer experience is shaped far more by relationships and communication than by tools or contracts.

This episode is a candid, human conversation about leadership energy, value creation, and what it really means to lead an MSP through change, whether that change is growth, consolidation, or deciding what comes next.

If you’re an MSP owner questioning your direction, your energy, or your long term path, this conversation will resonate.

Listen to this episode and explore more Ctrl-Alt-Deliver conversations at
https://www.ctrl-alt-deliver.blog/episodes

Explore more about Zhaun Bhana
Learn more about Evergreen and MSP M and A insights
https://www.evergreensg.com/