“1 Minute AI Voice Byte”

“Testing Call Centre Agents – Human & AI”

David Season 1 Episode 27

The AI Voice Byte episode introduces ib2 by AI Voice Solutions — a platform that makes realistic test calls to both human and AI call centre agents. It scores performance on accuracy, speed, empathy, compliance, and handoff quality, providing unbiased, data-driven insights. Using the same standards for humans and AI, ib2 helps teams work together effectively for the best customer experience. For more information, contact Dave at bot@ai-voice.ai.

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