The Grit & Grace Podcast
Real Women. Real Conversations. Full Lives.
Because no one's just wearing one hat, and these women are here to talk about all of it.
Hosted by Dana Lyons, The Grit & Grace Podcast brings you real, unfiltered conversations with women who are leading, building, navigating change, and living busy, multi-faceted lives. These aren't just interviews. They're honest, life-giving conversations about what it means to show up with faith, courage, and purpose, through every season and assignment.
From building businesses without losing yourself, to balancing marriage, motherhood, and ambition, to walking through menopause and midlife shifts with boldness and grace, this podcast is for women who are done living small.
What you'll hear:
–Bold steps outside comfort zones
–Stories of reinvention, risk, and renewal
–Career pivots, personal growth, and purpose-driven leadership
–Faith-forward wisdom for navigating business and life
–The messy, meaningful behind-the-scenes that don't make it to Instagram–but
matter the most.
If you're looking for insight, encouragement, and the kind of truth that doesn't need a filter, you're in the right place.
Hit play. We're just getting started.
The Grit & Grace Podcast
Honesty Wins: Brooke Herbert on Building Real Relationships in Business | Grit & Grace | #12
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Customer service isn’t about being “nice.” It’s about building trust.
In this episode of the Great Grace Podcast, I sit down with Brooke Hubert to talk about what really creates loyalty in business: relationship, honesty, and genuine care—even when conversations are hard or the answer isn’t what someone wants to hear.
If you’ve ever felt turned off by pushy sales energy, awkward networking, or customer interactions that spiral fast… this conversation is for you.
We talk about:
Why honesty is Brooke’s “word” (and why it matters in business)
How relationship builds trust before someone becomes a customer
Hard conversations: what to do when things don’t go well
Don’t take it personal: separating emotion from facts
Networking for people who hate networking (yes, the “sit in the car” feeling)
A simple mindset shift: What’s the worst that could happen?
If you lead a team, serve customers, or own a business, this episode will challenge you in the best way: stop trying to sell people—start caring for them well.
Like, subscribe, and share if this encouraged you
Comment: What builds trust for you as a customer—honesty, follow-through, or being treated like a human?
Brooke on LinkedIn:
https://www.linkedin.com/in/brooke-hammond1/
Follow Grit & Grace ⬇️
🌐 Website: https://www.gritandgraceenterprises.com
📸 Instagram: https://www.instagram.com/gritandgraceenterprises/
🎵 TikTok: https://www.tiktok.com/@gritandgraceenterprises
📘 Facebook: https://www.facebook.com/grit&graceenterprises
#customerservice #business #podcast #womenempowerment
