Spotlight

The Psychology Behind Follow-Ups That Actually Get a Response

William McLeod Episode 84

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0:00 | 7:43

Email is loud. Text gets answered. And that changes everything.

In this episode, Erik Hinds pulls back the curtain on how AI-powered SMS is quietly outperforming traditional marketing—and why most businesses are leaving serious money on the table.

As founder of The HotBot, Erik shares how human-sounding AI can revive old leads, automate follow-ups without feeling robotic, and create real conversations at scale. We dig into why empathy beats automation alone, how text messages are driving 60%+ response rates, and what happens when AI is designed to sound like a person, not a system.

This isn’t about replacing teams—it’s about removing friction, honoring attention, and meeting customers where they already are.

If you care about smarter growth, human-first AI, and turning overlooked conversations into revenue—this episode will open your eyes.

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