No One Told Me This
No One Told Me This is a podcast about leadership, teams, and workplace culture, not as they’re meant to work, but as they’re actually experienced.
Hosted by Paul, the show explores the unspoken realities of working with people, the assumptions we make, the tensions we avoid, and the things we often learn the hard way. Through solo reflections, candid conversations, and the occasional deep dive, it’s a space to make sense of how work really gets done.
From culture drift and team dynamics to decision-making under pressure, each episode takes a grounded, thoughtful look at what leadership looks like in practice, especially when things aren’t neat or predictable.
Because sometimes the most important lessons aren’t the ones we’re taught. They’re the ones no one told us… or maybe we just weren’t listening.
No One Told Me This
S01E10 - The Quiet Drift Away
They don’t complain. They don’t warn you. They just stop coming back.
In this episode of No One Told Me This, Paul looks at what really causes customers to drift away, quietly, slowly, and often unnoticed until it’s too late.
We talk about the subtle signs that connection is fading, the stories businesses tell themselves to avoid facing it, and why “busy” can be the biggest blind spot of all.
If you’ve ever looked at your numbers and thought, “When did this start slipping?" this one’s worth a listen.
🎧 A short, honest reflection on attention, connection, and why silence usually costs the most.