No One Told Me This
No One Told Me This is a podcast about culture, leadership, teams, and all the tricky stuff that never makes the onboarding pack.
Hosted by Paul, this show dives into the honest, often messy reality of working with people, what we get wrong, what we learn the hard way, and what no one told us...or maybe we just weren’t listening.
From awkward feedback loops to team tension, shifting culture, and the pressure to “perform,” each episode offers a grounded take on what it really means to lead well when things are going well (or not).
Whether you’re building a team, shaping culture, or just trying to lead without losing the plot, you’re in good company here.
No One Told Me This
S01E10 - The Quiet Drift Away
They don’t complain. They don’t warn you. They just stop coming back.
In this episode of No One Told Me This, Paul looks at what really causes customers to drift away, quietly, slowly, and often unnoticed until it’s too late.
We talk about the subtle signs that connection is fading, the stories businesses tell themselves to avoid facing it, and why “busy” can be the biggest blind spot of all.
If you’ve ever looked at your numbers and thought, “When did this start slipping?" this one’s worth a listen.
🎧 A short, honest reflection on attention, connection, and why silence usually costs the most.