The PAX Hospitality Podcast
A podcast meant to be shared.
For the hospitality industry, created by the team at PAX.
The PAX Hospitality Podcast
Season Finale
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The season one finale of The PAX Hospitality Podcast brings the full crew together to reflect on the conversations, ideas, and moments that shaped the show’s first run. The episode acts as a guided recap, revisiting standout themes from across the season: empowering teams rather than creating founder dependency, the value of simple and practical systems, and the importance of using structure—whether in reservations, financial reporting, or people development—to reduce friction and anxiety in hospitality businesses. The hosts highlight key episodes and guests, including discussions on reservations strategy, people and culture, financial literacy, cash-flow runways, and mission-driven leadership, grounding each reflection in real-world application rather than theory.
Looking ahead, the conversation shifts to what season two will build on: deeper audience engagement, more focused and practical case studies with business owners, and new formats designed to make insights easier to find and apply. The team shares excitement about evolving the production, experimenting with new segments, and sharpening the podcast’s role as a hands-on resource for hospitality operators. The episode closes with thanks to guests, partners, and listeners, reinforcing the podcast’s core purpose—creating accessible, actionable conversations that help hospitality businesses work better, not just harder.
PAX acknowledges the Wurundjeri Woi-wurrung people as the traditional custodians of the land on which we operate. We pay our respects to elders past, present and emerging and to all First Nations People.
Welcome to the PAX Hospitality Podcast. We are at the final episode for season one, which is pretty bloody amazing. So we we got the whole crew together, Michael, Lauren, Tim. What's up, guys? Hello. Hello. And I think this is going to be a really cool episode because we just wanted to kind of take some time to just sort of touch on the episodes that we've done so far, talk about some of the highlights. And if you hear a little bit of um noise in the background, it's going to be Cass, which is Lauren's new baby. Welcome to the Pax family, too. But he is very chill right now, I've got to say. He's just hanging on you.
SPEAKER_01:He's been listening to the to the dulcet tones of Leon's voice in Utero.
SPEAKER_04:You know what? There's something to be said for that. Every one of our three kids would just fall asleep instantly. I'll just carry them and I'll just be on the phone. Yeah. And they would go to sleep in like talking people to sleep, Leon. No chance. No, so look, I think in this episode it's going to be a little bit of a review. We're just going to talk about some of our favourite moments, which is awesome. Also, I want to do a quick shout out to Michaela, who emailed us from Copenhagen. Absolute legend. Thank you so much for uh sending some thoughts through. We we really, really appreciate the feedback. And just want to let you know, you had some great input, and we're going to do it, right? We're going to action your suggestion. Uh, we just need to workshop it a little bit before we know exactly what that looks like. But just you know, keep an eye on this space. You know, it's gonna we're gonna do something with it. And also just want to encourage others to do the same, you know. Like we love hearing from you guys, so you know, feel free to email us anytime at info, no, hello at pax.melvin is there? Yeah, hello at pax.melbourne. Email us anytime, whether you've got compliments, complaints, rants, suggestions, anything you want, hit us up. We'll we'd love to hear it. Um, and then going into season two is going to be really, really cool because then we'll be able to factor in a lot more input from the audience, um, which is gonna be a lot of fun. Um, and we've got a bit of a a slightly different concept coming up in season two, which we'll share more on next season, I suppose. Um, so for this season, I guess, yeah, we just I thought it'd be cool. We'll go around the circle a little bit and share what are the sort of favorite moments and and what did you like about the year? Who who's up first?
SPEAKER_06:I can go first. What do you got, Timmy? Um well I'll start with I'll go first because uh episode one was kind of one of my favourites, I think. I mean, it it it felt like we'd realized our little rapport with each other, and it and it we we went off with a bang, I reckon. Um, but I think that for me, um the the the point that sort of ran through the rest of the season from this episode was um basically the concept of empowering your staff and bringing them up with you, um, and the whole concept of having only sort of one person that knows all. Um I think the quote from you, Leon, was um if everything only works when one person is in the room, you don't have a business, you've got a dependency. Do you remember saying that?
SPEAKER_04:No.
SPEAKER_06:Yeah, I'm a I am pretty I'm 100% sure it was you actually. I listened back to it so it wasn't me.
SPEAKER_03:Yeah, I would adequately say I can't say something.
SPEAKER_06:It feels it feels very Leon and it feels it feels like it sort of set the foundation for what we talked about for the rest of the season. Um and hopefully the content in each of the episodes uh helped that that kind of concept along, taking you away from holding the reins and passing them off to other people in your team.
SPEAKER_04:Okay, pretty nice. You guys any got any comments on that?
SPEAKER_03:No, like uh other the the the other quote that came to mind that you said a lot. Uh I think it was I I noted four times throughout the sense was the the customer is king, but uh you are the monarch monarchy. Yeah, and I loved it the first time, the second time, the third time, and the fourth time. So that's what I'm that's quite poignant. I'm like, daddy Daddy Kennedy, yeah.
SPEAKER_04:That was gonna be my my cringe moment was like my failure to listen back to the previous episode for continuity's per like man. It was you know what's funny though, because we recorded every episode so out of sync. Totally, and it was just across such a different time frame, so I had no idea what I said or didn't say. So yeah, season two, I'm thinking.
SPEAKER_03:Three months ago, something like that, yeah. And so some of those episodes recorded three months ago only got released last week. Yeah, and it was just like it felt like a bit of a uh whirlpool listening back to it. So I was like, oh my god, that was ages ago.
SPEAKER_04:Also, also in the vortex of just like properly launching packs, yeah, yeah. Exactly. And three months, it's yeah, it has felt like a decade.
SPEAKER_03:Yeah, yeah.
SPEAKER_04:Like it's it's been awesome because it's felt like I don't remember what my life was like before this, but yeah, it's just so funny that like that whole journey of like what the hell did we even say? And then it's like you're going straight into another episode and probably just saying the same shit again. But that's probably just me.
SPEAKER_02:You use the Henry Ford quote.
SPEAKER_03:Yeah, twice used the Henry Ford quote. Oh yeah. But I think I refuted it the second time. I was like, I've got to stop saying that. You do because it's like you get with the yeah, exactly.
SPEAKER_04:All right, nice. Um you got another one for us, Timmy?
SPEAKER_06:Sure, I can jump straight. It was yours, Lauren, the reservations episode, actually. Um and I I think that the you know, I think the message that I took from that was the one percenters. It was a bit of a one percenter um way of going about improving reservations process and and all the bits that are sort of the the sisters and cousins of that. Um and kind of letting your your platforms, your Googles, your booking platforms, um kind of rolling with what they've got in front of you um and using all their features and questions and functionality to um get them to look after you just as much.
SPEAKER_02:Yeah, good.
SPEAKER_06:Yeah, yeah.
SPEAKER_02:Like you've got it right there.
SPEAKER_06:Optimize it before you and it can be obviously this is this is for um for hospo, but it it works across any business really, if you've got any kind of listening on Google or whatever, which you obviously should be. Like my partner, for instance, has a uh a head hairdressing cell on and and she's going through that process right now, so it's helped her too. Great, nice. There you go.
SPEAKER_04:I'm gonna jump on the tail end of that and say that was one of my favorite aspects as well, was just the fact that we were talking about marketing, not solely through the lens of storytelling. Yeah, and it's like that's just what everyone thinks marketing is. And it's like, no, when you actually go study it or understand it from an expert, it's actually just super forensic and mechanical and very functional. Yeah, and if you get all those things right, then it can just be a lot about storytelling, and you'll have a lot of fun doing the storytelling bit. But without that foundation, the storytelling is just pretty much just either vanity or just empty processes going around in circles. And I love that you were able to call that out so effectively. Oh, good, good.
SPEAKER_02:I hope it was helpful.
SPEAKER_03:Yeah, yeah, I mean, the feedback's been really good from that episode where people are like, oh, this is really practical. Yeah, but I can go do some shit myself.
SPEAKER_02:Finally, the boring res strategy is becoming a bigger conversation.
SPEAKER_03:And we've got a let we've got like a a potential client has come through from that. Really? Oh, yeah. They're like, I listen to that um and makes a lot of sense. Love to chat to you guys. It's great.
SPEAKER_04:Awesome. Nice. Just dropping the mic over there. Um, hey, what about you, Lauren? What are you what are a couple from you?
SPEAKER_02:I just listened to Kate Hemrat Soraki's back to back. I did, I did a two-hour session of listening to Kate. I could listen to it all day. What a weapon. And I feel like that episode, or both episodes have uh are so evergreen that I hope if if people happen to skip over them or you know, when they when they feel like they are having a people and culture kind of crises, they can go back to that and pull something from it. It was so awesome. Um, but what stood out for me is her um axis, uh the grid, the grid, the grid, which was a little more sophisticated than uh the grids I've I've used before. So looking at capability versus potential um when you're building development plans. Yeah, I think that is um when I think back to to people that I've developed before, it's like not everybody fits into one single uh lane if they're if they're on the path to management or on the path, you know, somebody might be a really amazing serviced focused manager, and the other one might be a incredible incredible with numbers and the budgets and things like that. So it was it was a really nice lens, and then just leading um development through the lens of strengths rather than thinking about um weaknesses too much, really, yeah. Starting with the strengths.
SPEAKER_04:It's funny on that episode, I can't believe we didn't mention it, but Kate and I are both massive Marcus Buckingham fans, and if you guys don't know who he is, he wrote a book called Love and Work. He actually, unless I'm mistaken, I'm pretty sure he created the Gallup strengths as well. Wow, right. Yeah, he's a weapon, he's a stats guy, you know, and and what I like about is one of those few guys on the circuit who's actually like a stats guy, right? So it's just like, well, I did the research, here's what the stats say. Yeah, you know, and and the love and work stuff is great because that's exactly what he talks about. He goes, it's not about um working out where you've got weaknesses and then developing those, it's about working out where you've got strengths and leaning into them and then building teams around you that that that balance out the individuals, you know. It's like if I'm weak in this particular area, get someone on your team who's strong in that area, yeah, and then it works really well. Yeah, so that was really cool. I it's funny with the Kate stuff because that whole the grid thing was really good. I I noted it in the episode, I was like, I'm gonna use it, and I didn't even use it. But where it did come to me though, practically, and this is probably a bit of a risky comment. Like, I've got this really bad habit and tendency to like learn really great business-y, people, cultural y models, and then take them home and use them on my kids.
SPEAKER_02:Yeah. I mean, Nevi's a genius, so working too.
SPEAKER_04:Yeah, so like I find like I I and that that was grid one was a good one. Yeah, you know, like so where it came up for me was pretty sure we did the recording pretty early in the week. Um, and the end of my week every week is like my Friday mornings are great because it's like Ali goes and teaches yoga, yeah, and it's like I get the kids ready and we go to school, and it's kind of like one of our few moments that we have in the week to sort of hang out together. And it's been really cool watching like the kids, I try to push them to do chores in the morning, do you know? It's like, all right, cool, get your breakfast done, and then maybe you unpack the dishwasher van, you take the bins out, kind of thing. And that obviously never goes well, you know. But when you think about it from the capability versus potential, all of that frustration that you feel as a parent to be like, come furry the fuck up, let's go, we gotta go. You just that just subsides. Anyway, parenting tip while we've got a kid in the room. Should we start a parenting podcast? Absolutely not. Super slow.
SPEAKER_02:I think the the other thing I loved about Kate's episodes was it um I just think of young people in hospitality looking for a pathway that may not be on the floor or in the kitchen. Like, look at what look at what Kate's built in in the people in experience space in hospitality. Like, what a legend. Yeah, it's pretty amazing.
SPEAKER_06:It's just a ball of energy, like so confident and capable, and it comes across so well.
SPEAKER_02:Yeah, and really positive a really great positive um lens on people and culture and people in experience, and that yeah, 10 years ago may not have totally, yeah.
SPEAKER_04:Oh, we'll we'll get her back for season two, that's for sure. Um was that two for me?
SPEAKER_02:Uh that it was a big one, so maybe you go, Michael. Yeah, yeah.
SPEAKER_03:Uh mine uh was from oh I've got a couple, but one from uh Rob's episode, so focusing on products. So was that ep two? Nah. No, later, I think four-ish. Um so specifically out of that, talking about opening a venue and yeah, Rob sort of talking about uh a lot of younger people trying to open a venue too early and it being okay to wait and having that advice that you need to go through it a few times um and experience lots of different things in hospitality before you take the plunge and don't rush into it. Why did that speak to you so much? Uh because I didn't do that. Um paid the well, I didn't wait. You worked for ages for people.
SPEAKER_04:I was 24. Yeah, but you've you've done I mean you're just an old man at heart. I know, but still, I was too young. I was way too young.
SPEAKER_06:You mean specifically open a venue with someone? Okay, let me throw something at you though.
SPEAKER_04:I had this conversation with someone a couple years ago and it's always stuck with me, right? Yeah, yeah. Um, and it's the fact that he he basically what we said, right, was that everyone has two ages. You've got your physical age, sure, but then you've also got your business age. Okay.
SPEAKER_06:And and they're the only two ages? Yeah.
SPEAKER_04:That was it.
SPEAKER_03:Nah, what's the third? Physical. That's your physical. I said physical. No, no, but actually like my capability to like fitness.
SPEAKER_00:Oh yeah. Your yeah, your actual age, your physical age, and your business age.
SPEAKER_04:Yeah, it's too complicated, right? This conversation was just about business. I was gonna try and weave in some running into this conversation. But think about it, right? So you've got like, you know, there's there's people in business that could be 50, sure, physically, but their business age is like 12. Sure. And there's people that are like Nevi, like who's 10, but his business age is freaking 14. It's ridiculous. Um, you know, yeah, so it's it's I feel like you at the age of 19 probably had the business age of a 30-year-old. Maybe. I don't know. I think you did. I mean, I literally said Cass doesn't agree, but in a busy service, seconds count.
SPEAKER_06:Square's point of sale is there to streamline your operations from order flowing from the front of house to the back of house to tableside payments with square handheld. It's tech your staff will love to use and tech they won't need to fiddle with, so they can focus on the best service. Head to squareup.com because service still matters.
SPEAKER_03:I literally had a friend the other day talk about, and I don't remember saying this to him. He's like, Oh, do you like you remember when we were 19 and probably drunk and you're really upset um at that you hadn't opened a business yet? Yeah, there you go. And I was like, what a loser. Yeah, but I mean that speaks to how quick I wanted to jump jump into that world. But I think it's good advice for a lot of people because I think um a lot of people see the shiny side of opening a venue and how cool it is, and like you get to run your own ship, but like the the the back end of that, yeah, what that looks like for some people is really really hard.
SPEAKER_06:Are you suggesting, Leon, that if you are 50 and you have the business mind of a 12-year-old, you're probably not the person to be a business owner? No, not at all.
SPEAKER_04:No, go do the learning, yeah. It's it's like it's not um the the business age isn't depicted by time, right? It's depicted by just knowledge, right? And and knowledge is something that you can digest at your own will. You know, so I would be like, go just generically download a book, uh like the the list of 10 best business books and just fucking read them all. Yeah, you know, grab the HBR podcast and just listen to all the episodes you can, just you know, while you're doing boring shit, just have it on in the background, right? You know, and I think that's what it really comes down to at the end of the day, is like you can always develop that business age. Yeah, yeah, you know, but anyway, that's funny.
SPEAKER_03:Like I had someone in my team years ago that we're talking about reading because they read a lot and I read a lot. I was like, oh, can I give you my list? Because I got the list that I like to recommend people, yeah. Um and I gave it to them and they literally gave me flack for it because like, oh, it's a bit self-helpy, isn't it? And I went through it and I was like, well, isn't isn't that what we were all trying to do? Is get better. And there were some, there was like maybe one that could be in that world, and the rest was like business orientated and um philosophical and all sorts of and the classic like I want to get better, but it's not me, it's knowledge that needs to get into my brain. I don't have to get better. It's like, hang on.
SPEAKER_04:Do you know the the outlier book on my list that I send people that it's such an outlier that I have to put in brackets next to it not a joke?
SPEAKER_06:It's like you could probably smell it. It's the art, it's the art of the deal or something like that. No, that's a good joke.
SPEAKER_03:It's very expected. Wait, wait, what is that book?
SPEAKER_06:It's Trump's piece of shit.
SPEAKER_03:Oh, there you go. Good joke. What is it?
SPEAKER_04:No, there we go. Jurassic Park. Oh my god. Bro, best book. I'm serious. You should totally read it. It is got something Michael Crichton or something. Yeah, yeah. It's Deep Us Philosophy in that book. Really? I think I have read it actually. It's so good, right? Yeah. There's a lot of amazing business lessons in that book. But just life lessons. It's got dinosaurs. Yeah, all right.
SPEAKER_03:What's your second one? Uh my second one was uh Kate's uh episode, so Kate Bradford's. Um and just her, and obviously she spoke about it in the episode, but I've witnessed it firsthand for the last I don't know, ten months since we've been working together. Um, just around the simplicity of her reporting structure um through forecasting and the idea that um like really boiling it down to reviewing weekly, um reconciling monthly, and then forecasting annually. And it is as it can be as simple as that for some people because I think a lot of people look at um finances in business or financial reporting and freak out a bit. Yeah. Um and like even for myself, like coming through business ownership quite young, never having any exposure to that in my previous jobs, and then just being given a PL and being like, good luck, like fuck, what does this mean? Um where yeah, seeing her reporting structure and then her speaking about that on the episode, just being like, no, no, it can be simple, yeah, and here's how to lay it out, and here and we've seen it in real life now in action in um in our clients' venues and that sort of thing, and it works like watching businesses that would probably deem themselves not businesses, but people in the business like managers that be like, I'm not you know financially literate, um, which is totally normal, and then seeing them use this and get used to it, and then going, oh, I can see the outcomes here, I can forecast now, I can I can bring my wage cost down because I'm actually looking at it everywhere.
SPEAKER_04:I think the best one that we got was like giving that forecasting um template to someone, and two weeks later they were like, We just hit our actual wage cost target for the first time ever since we started. And they're like, You guys just paid for yourself with one spreadsheet. Exactly, brilliant.
SPEAKER_06:The other the other chunk from that episode, Leon, was when you were talking about how you sort of had a tendency to over engineer your reporting and your dashboards and how you could probably go down that rabbit hole pretty quickly and for it to be even more of a difficult thing for people to get their heads around. Yeah. So I think simplicity here is probably accuracy and simplicity.
SPEAKER_04:It's funny how like that's what I loved about listening to Kate talk about it because she's just got so much wisdom about this stuff, and it's like I I think about it with like chefs, and like you know, that whole young chef, it's just like putting all these elements on the plate. Yeah, and it's that restraint. Yeah, to make a dish perfect, it's about what you take away. Yeah, and I've kind of got those vibes a lot out of Kate's episode.
SPEAKER_02:I've worked with Kate for over 10 years, and and like that's just the baseline for um the the architecture that that she's she's implemented in businesses that I've worked with, and the um what that does to the teams in terms of their development is insane. Yeah, like these these you could start as a waiter and leave as a manager, but what you leave with after understanding that financial um reporting structure is so impressive. Yeah, it's pretty amazing.
SPEAKER_04:Well, it's a good segue. One of the things that um really stuck out for me during the season was just the concept of a cash flow runway.
SPEAKER_02:Yeah.
SPEAKER_04:And Kate obviously talked about it, but also Phil Spry talked about it when we talked about administration. And they talked about it for both really different reasons, but how like epic was it, right? Because from Kate's perspective, it was all about you know, an objective tool to be able to make sure you can anticipate what's coming and you can really use that to your advantage. And from Phil's perspective, it was like, hey, this is the thing that will save you potentially from losing a lot of money. Um, so I really like that. I like that bit. It's something that I I definitely, you know, have utilized at home, you know, to be like, all right, cool, like let's run our bank accounts better.
SPEAKER_06:Yeah, that's curve our anxiety about it all.
SPEAKER_04:Yeah, just so we know it's not you're not gonna get to like you know the end of January and just be like, oh fuck, car regro's due and rates and this and that. Like, uh no, I wasn't anticipating like a. Everything hits just before Christmas tonight, yeah. Yeah, that's true. Um I thought, yeah, so I thought that was really good. I thought uh another thing that I really enjoyed about the season um was going into Joseph's episode from Rumi when we talked about mission and we talked about what I really liked though was the line that he talked about how it makes like getting that stuff on paper has been amazing for the team, but it's also been just as amazing for him because it keeps him accountable now. Right, you know, and it's so often that you hear that, you know, from a founder where it's like, man, they're a little bit in orbit, and it's like, where am I meant to be? And I'm wearing all the hats, and suddenly it's like I know, okay, you just have to wear this hat now. You know, and when you talk about the business, these are the things you should be talking about. And it's not hard, it's not scripted, it's just like, oh, just go back to the things that you know I know so well that have given me the passion to do what I'm doing. I thought that was a really cool line.
SPEAKER_05:Yeah.
SPEAKER_04:Um, what else was there? There was like um, I thought, yeah, so I thought the runway was really good, I thought Joseph's bit was really good. I thought, you know, something funny. Like, I thought the Gen Z episode we did was a bit meh. Like I thought that was a bit, but just to place that, right? Like that was like the first or second recording we ever did. Yeah, that's the second recording. Yeah, even though we released it late, yeah. But it was like back then it was a bit, we were just a bit like hit record and start talking. And I feel like when I listened back to it this week, I was like, oh, that could have been so much better. Like I think we could have curated that a little bit more.
SPEAKER_06:Well, the little cringe moment for me in that episode when I said, I literally said walk me through the the age bracket for here's two numbers.
SPEAKER_02:The language of walk me through, like um I think the I think the takeaways from that episode, like um, if you go onto the website and have a look at the the um the things that we mentioned, the reports, that's good. Like, because those reports are awesome that we reference. So yeah.
SPEAKER_03:I mean, I had someone hit me up after the episode saying, kind of, I'd love to read the report. I was like, it's in the show notes. But it's in the show notes, yeah. They were like really keen to dive into it.
SPEAKER_06:Yeah, I think I just want to just a little note to everyone to actually go to the website because the show notes there. We've done a lot of work on pulling the takeaways, all the references are all in there. So dive in. If you're not going to listen to the episode, just pull out what we've got on the on paper there as well.
SPEAKER_04:Um, hey, I know this is just like going without like a segment without notice, but like maybe just it would also be cool to talk about what are you looking forward to from here. Like season one's done and now there's a pretty cool foundation to build on.
SPEAKER_03:Yeah.
SPEAKER_04:Um, what do you think we need to do now as a podcast to sort of take that next step? And what are you looking forward to out of the things that we've already got, you know, loaded in the gun?
SPEAKER_03:I think I mean a note on we didn't touch on happy hour, um that we uh obviously had going for a little while, and then um we've moved to just having the normal episodes with this being the last one. Um, but then next year, uh happy hour, well actually next year, sorry, next season, happy hour is gonna be replaced by something else. Yeah, um, and something really exciting that we've already started recording. So I think we're four episodes in for that, maybe, which is pretty cool. Um and that will be uh a second uh segment that will run alongside the normal episodes, um, and we'll release those sort of the third week of Jan, is what we're aiming for, and I'm excited about that, um, which doesn't give a lot away. Um, but then for the regular episodes, I'm keen to get more business owners in and around the podcast to talk about sp very specific things that they've done in their business and that we've witnessed them do and then approach them and really dial into that one thing.
SPEAKER_04:Yeah, I like that too. That's that's definitely mine as well, is that like it's not, you know, we're gonna get some really amazing people on the show for season two, but it's not like tell us your story and let's spend 20 minutes talking about how you worked for some decade in London, and it's like no, we're just it's actually gonna be like, no, no, most people will know your story. Yeah. So let's skip that. Yeah, let's just get into the real practical parts of like how have you done this in your business and what worked and what didn't work, and and for me, like I'm just always default setting, gonna be bringing it back to our own diagnostics and what we use. So it's almost a bit of a cool extension on season one in a way. 100%. Um but someone we I saw a review where someone had said, like, hey, this is my jam, like where it's you know, finally we get like a hospital podcast where it's not just someone's life story, it's like really so yeah, I I think like building on the practical stuff with people in their businesses, so it's also a little bit more test case as well.
SPEAKER_03:Yeah, I mean, all the as you said, all the good feedback we've had has been around the practical outcomes, not and they're like, Yeah, the the person's great um and their story, but yeah, actually being able to take something away and apply it to their business is why we're here, right?
SPEAKER_04:Yeah, huge. What about you guys? What are you looking forward to? What do you think we need to do?
SPEAKER_02:Well, what we need to do, I mean, I've been um on Matt Leave a little bit busy, but um there's so many nuggets in last season and and I'm sure will be in the next season. I just I'd love to try and um make that really easy for people to find. Like um just connecting the dots between what's my problem and what's the episode that I should listen to that could help me.
SPEAKER_06:Good shout.
SPEAKER_02:Um very cool. Yeah, so doing a bit of work on our website and through social just to try and make that um journey quick and effortless for people who are looking for help but maybe a bit overwhelmed with the amount of information we've got. Yeah, nice.
SPEAKER_04:That's a really good shout. Yeah. What about you, Tim?
SPEAKER_06:Uh I think we've got some we've got a great solution for the actual production side of things, which I'm excited about uh selfishly on my end. Um but I think it's just like we've we've found our rapport with with the sort of four hosts. I think that's been really good. We've we've gathered a lot of information on how people respond to that as well, and we can kind of um you know lean into that a little bit more where we where we feel like it's right. Um and yeah, I think it's just um connecting with our audience some more will be really good in season two, and um maybe we'll do some live stuff potentially as well towards the end of the season. Um that'll be fun. Um and yeah, as Michaela has suggested, we introduce ourselves uh the PAX team um a little bit more uh uh efficiently, I suppose. Yeah.
SPEAKER_04:Sweet. I think for me, I'm definitely looking forward to stepping up what we're doing in terms of like just adding a bit more structure to it, like going through like recording in a studio and getting like a video element, things like that's gonna be really cool.
SPEAKER_05:Yeah.
SPEAKER_04:Um I'm with you on like the social side. I feel like we really need to step up our socials, which we're doing. It's just you know, we've just been so busy, it's just hard. But I think once we start to connect those dots, it's gonna be really, really good. Um, and I think the other thing is just like, yeah, it's season one has just been so experimental. This has been so like, well, this is kind of like we've stayed tethered to the to the framework, which has been like a saving grace, because I think if we didn't have that, I I don't think I could trust myself to keep it coherent. It would have just gone off in like so many different directions or oh, I had this idea, we should interview this person and do this. And yeah, and I think that was that was really lucky. So now that we've got that, I'm looking forward to building on that. Um, hey, as a do you want to like sort of sort of close us out just like thanking anyone who's helped us along the way with this version? Absolutely.
SPEAKER_06:Well, our guests to start with, so Philip Spry, Joseph Abood, Rob Libkins, Kate Bradford, Kate Hemitsaraki. Um, thanks for your generosity and time. It's been wonderful to have you. Um thanks to all our PAX clients as well this year. Um hopefully they've got something out of the podcast as well. Um thanks to Charlie and Caesar at Craig Creative for helping on the production side. Thanks to Square and especially to the Broody team for having us in their space. It's been really awesome and their support as well. So hopefully I haven't forgotten anyone. I think that's a good thing.
SPEAKER_04:I think the number one person or people to thank is just the listeners. Of course. Thanks to everyone who's supported us in this, thanks to everyone who's shared this on their socials or you know, um, really emphatically told other people to listen to it. Yeah, um, it's been amazing to me how many people have hit me up just in that I haven't heard from in such a long time that have been like, oh man, I you know, one of my really good friends like sent me your podcast, and I was like, you have to listen to this. So just massive props and massive thanks to everyone who's supported us by listening and just by sharing. Like, that's the best thing that you can do right now while we're trying to get it off the ground.
SPEAKER_03:Awesome. All right, we'll see you guys next year. That was Jurassic Park thing.
SPEAKER_02:I thought it was a wrap-up for the Academy Awards.
SPEAKER_06:Thanks for making a wrap up. Thanks for listening. Show notes, takeaways, and tools are available via our website, Pax.melvin. The Pax Hospitality Podcast is produced by Pax and Crate Creative. Support for this podcast comes from Square and Brunswick Design and Innovation. Our music is produced by Patricia Heath and Matthias Festivens.