Delivering Digital
This podcast from IT Works Health Recruitment, shines a light on the people behind the tech; exploring the challenges, wins and lessons learned across EPR rollouts, infrastructure upgrades, and data transformation. Expect real-world insights from healthcare delivery experts and the recruitment specialists who support them.
Delivering Digital
NHS IT Delivery: Why Communication & Emotional Intelligence Matter
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Join IT Works Health’s health tech specialists, Elena Froggett and Kara Smart, as they sit down with Agata Gawlik, an NHS IT programme leader with over 22 years of experience, to explore why soft skills are critical in delivering successful healthcare IT projects.
Agata shares how emotional intelligence and strong communication help bridge the gap between technical teams and clinical users, support change management, and build trust on the ground. Whether it’s deploying clinical systems, LIMS, PACS, or EPRs, people skills are what truly make the difference.
Ideal listening for NHS IT professionals, project managers, and digital transformation leads.