The Pursuit of Exceptional Care: Powered by OrthoCarolina
Healthcare is an ever-evolving field, with advancements being made constantly. But who leads those changes? Who starts down the path of innovation? OrthoCarolina does. In this podcast series, join Charlotte Business Journal President and Publisher, T.J. McCullough, in discussions with physicians who are changing the way healthcare is approached and delivered. Dive into topics that tie back to OrthoCarolina’s three pillars of business – the physician-led and owned difference, value-based care and research driven results. Episodes publish every month. Subscribe and listen wherever you get your podcasts.
The Pursuit of Exceptional Care: Powered by OrthoCarolina
OrthoCarolina CEO Dr. Leo Spector and CAO Bob Raspa share how being a physician-owned practice impacts patient experience
On this episode of The Pursuit of Exceptional Care, host T.J. McCullough, market president and publisher of the Charlotte Business Journal, talks with Dr. Leo Spector, CEO of OrthoCarolina, and Bob Raspa, PA and chief administration officer, about the importance of OrthoCarolina being physician owned and led.
“The patient’s experience is very, very important to the people making decisions at OrthoCarolina because they’re actually the shareholders of the practice,” Raspa said. “Every interaction we have with patients is really important to our business’s success.”
Spector agrees and [MJ1] shares the experiences that led him to recognize the benefits of a different structure of care for patients.
“At the end of the day, we are in the business of caring for patients,” Spector said. “And the decisions that are being made are by those who are directly caring for patients every single day and are thinking about how those decisions impact our ability to deliver the care that we think our patients need.”
Listen to the full episode to hear about:
· The leaders’ favorite Charlotte destinations (0:57)
· What being physician-owned means for patient experience (5:19)
· The origins of OrthoCarolina’s patient care model (9:52)
· OrthoCarolina’s goals for the future (22:00)
[MJ1]Can we include a quote from Spector as well?