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Telling Your Story: Public Engagement That Works
Authorities on Air
Authorities on Air
Telling Your Story: Public Engagement That Works
Sep 07, 2025
Season 1
Episode 2
Pennsylvania Municipal Authorities Association (PMAA)
In this episode of Authorities on Air, Lindsay Hughes (Public Relations Manager, North Penn Water Authority) talks about what it takes to communicate effectively with your community and why public engagement matters more than ever.
Lindsay shares real-world examples of how clear, consistent communication builds trust and discusses practical ways municipal authorities can engage the public without a big budget or a large staff. The conversation also touches on the power of internal communications and how tools like ChatGPT are helping small teams do more with less.
