Beyond The Thermostat
Join host Scott Pierson on Beyond The Thermostat, the podcast that takes you inside the HVAC industry. From market trends and business strategies to technology, workforce challenges, and the future of home services, Scott sits down with the people shaping the trade today. This is HVAC talk that goes deeper than equipment and uncovers what truly drives the industry.
Beyond The Thermostat
Tersh Blissett: Service Business Mastery for Skilled Trades
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
This week, I sit down with Tersh Blissett, host of the Service Business Mastery Podcast, to explore how AI is reshaping the HVAC industry—from the front office to the field. Tersh brings deep insight into how contractors can leverage AI to optimize operations, automate repetitive tasks, and delegate smarter.
We dive into real-world use cases like AI-powered call summaries, outbound voice agents, review responses, and even warranty registration. Tersh shares how AI isn’t replacing people but empowering them to do better work, faster. We also talk about the generational shift in the trades, the need for tech support transformation, and why contractors should start small with tools like ChatGPT to build their AI muscle.
Introduction to Parts Truth Podcast
Speaker 1Welcome to the Parts Truth , the podcast where the nuts and bolts of the home service world come together . I am your host , Scott Pierson , and each week we dive into the real stories , the trends , the truths behind the trades , from the shifting tides of the economy and supply chain challenges to what homeowners need to know before making big investments in their homes . What homeowners need to know before making big investments in their homes .
Speaker 2Whether you're in the industry or you're just trying to make smarter choices for your home .
Speaker 1we're here to break it all down . No fluff , just facts . So grab your copy , tighten your tool belt
AI Applications in HVAC Today
Speaker 1and let's get into it . All right , welcome back . I am thrilled to be joined by Tersh Blissett from Service Business Mastery Podcast . To be joined by Tersh Blissett from Service Business Mastery Podcast . Guys , I would say that he is probably the man behind the curtain right now when it comes to HVAC and AI . So this is going to be a fun conversation . If you're tuning in from manufacturers or from a contracting business or in that distribution space in the channel , this is going to be a good one . So let's dive into it , Tersh , welcome .
Speaker 2Thanks , man , I appreciate you having me on the show .
Speaker 1Super stoked to have you here as well , hey , so I'm going to dive into it . We start with big bullet questions , so put your big boy pants on , we're going . All right . So you've built a reputation around . Optimize , automate , delegate Just kind of start unpacking for us . Where does AI fit into the world of HVAC today ? And really , how is it different than we might be perceiving it otherwise ?
Speaker 2So one of the things I would say first off , kudos , optimizeize , automate , delegate . That's definitely one of the things that we live and die by over here . As far , using AI , if nothing else , to summarize emails Whenever you go in to click an email text messages . The same way , iPhone just did an update where they will summarize a text message and give you bullet points for it if you don't respond to it quick enough , and it gives you bullet points for it if you don't respond to it quick enough . Then you get into the ability for technicians using a voice recorder to just record a conversation that they're having inside of a home and then automatically taking that conversation and turning it into the invoice summary , so the technician doesn't have to write out a manual invoice summary anymore . They're automatically restocking inventory using AI . I mean it's crazy all the things that are going in that AI is being used for , and what we're finding is exactly what we've talked , talked about for two years on the podcast , and that is that it's it . It's not out to replace people , it's out to make them do a better job . The people who are going to get replaced by ai are the people who refuse to adopt it and , um , try to ignore it or really just don't work to improve their business by using it . So I mean , it's a tool . We have a program that analyzes phone calls for CSRs and as soon as a phone call is ended , it sends the summary of the call to the business owner , the CSR manager , whoever you want it to be , and it tells them hey , that call should have been booked , but wasn't booked . Here's the reason why . Now there's coaching aspects in that as well . So now the CSR can say , all right , I should have done this instead of that . We didn't book this call because we were busy doing maintenances , but I should have moved things around because , in fact , they had a tripped breaker on their outdoor unit . So more like that , more than likely has got a grounded compressor on a 15 year old system . Like I should have moved things around instead of tell them no , we're booked out three weeks on maintenance calls .
Speaker 2And so , using AI , like there's a it's in a lot of companies , in a lot of companies . I'd love to see it in the manufacturing world , in , uh , in more things , but honestly it's . It's like um , I hope I don't get shot or humiliated for this one , but it it's the refrigerant on steroids right now , like the a2l issue
Call Analysis and Booking Optimization
Speaker 2and the fact that there is all of this different ai out there , and what we really really need is a way to like get them all together , like so that there's unity in what we're doing , so that we can mesh things together , because right now , like , we don't have open apis on certain things . Some things are , are blatant ripoffs of other products and so , um , it's going to be a challenge for the next probably five to ten years as far as is this ai product going to work with this ai product ?
Speaker 2Now , I've built my whole ecosystem around this over here . I mean , it's kind of like a Google and Microsoft thing , like if you built all your ecosystem on Google and then all of a sudden you want to use you know Power Buy and you're like , oh , I have to relearn everything now . So I've I would hope that we could get on some sort of same page . I don't know that's the case necessarily , but that's where I'd love to have it that way , so that it was a very it's easier for the contractor , so they're not so overwhelmed . I don't know if that makes sense or not overwhelmed .
Speaker 1I don't know if that makes sense or not . No , it does . So a statistic I found this morning as I was getting ready for this conversation about 78% of businesses globally are doing something with AI today and I think you kind of referenced that with and I think a lot of them , probably outside of that 78% are using it and they don't even realize it to some extent . And it says about 91% of small businesses , which I would I throw contracting businesses into that bucket most of the time 91% of small businesses that use it . It increases revenue . Yeah , so when I'm thinking and listening to you talk like the ecosystem and how it's built out and different products and really the rapid change of it all , it's almost like when I think about the structure of a contracting business you know , just simple business , like we've got sales , we've got marketing , we've got HR , we've got , you know , operations or whatever that you know concept is in the contracting world . It's almost like there's another department being formed AI who's going to ?
Speaker 2be an .
Speaker 1AI team to make sure that the business is functioning in a way that is efficient and can keep up . Because that example of missing calls that's a real thing . I mean , that's always been a real thing and there's never been a way to really supplement the lack of bodies to answer the phone and do a good job a hundred percent of the time . Yeah , until now , because you used to go hire a call center and you know , maybe they train their people well enough to answer the phone the way you wanted your brand to be represented .
Speaker 2Oh , man , if I could just get them to say my name right , like exactly . They can't even say service emperor , correct , you know , and that's . But the the thing is is the booking percentages . So how do you know ? Like , let's spend some more money on marketing because we need to get our booking percentages up , we need to get more leads coming in the door because our booking percentages are low .
Speaker 2And then , in reality , the CSR is typically the person who marks it bookable or unbookable , and so they are the ones who are saying all right , we're booking at a 90 something percent booking rate and the the program that we have that we actually were working on it . It classifies the calls for you . So if it's a bookable call that they did not book , then we mark it as a bookable call , so then it's unconverted . So then we're like , hey , you don't need to spend more money on marketing ads , you need to spend more money on converting the leads that you're getting coming in the door now . And then you can part pair that up with a , an ai outbound voice agent , and they can follow up with the customer and say hey , I noticed that you called in and we weren't able to service you at this time we had an opening , would you be available ? And so then that's the AI voice doing that instead , so you don't have manpower actually having to do that .
Speaker 1I feel like that's got to be a real thing in that consumer relationship because I know as a homeowner I may not want to settle with the first guy I talk to . I may want to just shop around for a minute . So if I don't have a good follow-up method as a contractor , you might lose that really good customer that was just doing their homework .
Speaker 2Yeah , and they may have been excited about you , but they had someone else actually do a follow-up and that's the person they went with or the company that they went with . And the thing about this is you can use AI to go through open estimates in your system and it'll scan through all of your open estimates and follow up with them and say hey , I noticed that you didn't approve X , y and Z repair . Would you like to take a look at it now and have that conversation with them ? And so , yeah , there's so many opportunities for growth within the business without having to add additional overhead as far as human labor . And not only that outbounding is not fun , as a person getting told no constantly , like it's it's , it's not the funnest thing in the world to do . So . Uh , ai has no emotion at all , so it'll , it can outbound constantly call every time .
Speaker 1Yeah , yeah , exactly , because that's the reality for most salespeople . Like not everybody's buying today , right ? Not everybody's buying from you today ? You're , you're gonna get you know , a lot of no's to get the yes . We know that whole story absolutely but it can be discouraging , like it doesn't make for a good day to hear no , no , no , no , no and then one yes , it's like it's like me playing golf . I might have one good shot that brings me back , and that's our good outbound salespeople too .
Speaker 2I play golf so that I can drive the golf cart . That's it , that's the fun part .
Speaker 1At least that's what my kids say too .
Speaker 2Throwing friends out of the golf cart is my goal All right .
Getting Started with AI for Beginners
Speaker 1So let's shift it because I think we're we're going over a big arch of lots of use cases . If you're talking to somebody and let's set it up with a framework here existing business , maybe 20 years old , um gen z boomer trying to to really say you know what I feel like I'm gonna get left behind , but I don't know where to start . But I know I need to start somewhere . Where would you point them first ?
Speaker 2honestly , I would start even as simple as using chat gpt . Instead of googling something , and then you get used to having the conversation , what you're doing is you're learning how to prompt the llms , the large language models which , like , that's your um , chat gpt , your claude , um , all of these perplexity , that's your . Those are llms and you're learning how to prompt them and they're learning your style of speech as well . So then it gets better and better the more you use it , because I know that it can be frustrating . My wife was having a conversation , so she used the voice app portion of chat GPT and , instead of just trying it out on small tasks to start with , she went into a big old promotion ceremony conversation . Well , it was not following her at all . It wasn't building out the Excel spreadsheets that she was talking about , that they were talking about back and forth . It didn't do anything that she wanted to , and so she was so mad she was like I'm never doing that again . And it's a perfect example of like start small and then just learn , learn it , learn it , and then you get used to it , it gets used to you and you just get better at it .
Speaker 2And , honestly , a lot of people when they think ai , they think of irobot or something like that , like that's their envision of AI is going to come and take over the world , or it has the ability to do all of these manual tasks , and that's not the case In reality . What you need is automation involved . So you need the automation aspect of it mixed in with some AI . You need the automation aspect of it mixed in with some AI and anything that you do three times in one week manually , we need to optimize that process , automate it and if you can't automate it , then delegate it and in that automation step of that process , that's where we need to use some AI and learn ai and and just sprinkle it in there little by little .
Speaker 1Yeah , optimize , automate , delegate . Um . I love that concept , though , of getting started small and then building into it , and just the simple idea that it is learning from what you , you prompt it with yeah , absolutely .
Speaker 2One of the easiest ones to do , for example , like if I can give an example of an automation with AI built into it is responding to Google reviews . Like it's a monotonous task and you don't want the reviewer to stop leaving you five-star reviews , so you need to respond to it . Plus , google wants to see the responses , um . But it's one of those things where it's like , especially if they just give you five stars without a , without a review , and uh , so you're like well , what do I say here ? Well , if you throw that in with ai , it literally can pull all kinds of information and then it'll give a very well-worded review . Heaven forbid . You get a one-star review . That's your baby . And now you're emotionally attached , you're mad . Potentially , if it's me it has been me before You're pissed and all of a sudden you're like you're talking about my baby and well , doesn't get mad . So I actually had a one-star review that we deserved and I went back to look at the review , um , and it was gone and I was like what in the world ? I didn't delete it . I don't , I can't delete it . I found out that the owner of the review deleted it after the AI did its response , because the response was so well worded . He was like man , I felt like a jerk after reading your response and I was like , oh , that wasn't me responding , that was AI . He was like , well , you want me to put the review back up ? And I was like , oh , absolutely
Warranty Registration and Industry Challenges
Speaker 2not the review back up . And I was like , oh , absolutely not . But I was like man , I wish you wouldn't have taken it down , because the response to the review was exactly what I wanted it to say and it was , it felt , exactly the way I wanted it to feel . And , um , if it was me writing the review response , I would not have written it that way at all . And , uh , you know I , you know I , I know that I'm this way . I'm sure that you're everybody does this .
Speaker 2But whenever you go somewhere and you see they have a gazillion five-star reviews , but they have like 15 , one stars like let's check out the one stars first , let's see what they are , and then , second , let's see how they responded to it . Did they attack the person that was doing the review ? Um , and ? And if not , like , how did they word the review response ? And it was , if it's a really good one , then you're like , okay , they took ownership of it , like they apologized and they want to do better . And that's exactly how this review response was . And uh , and of course I told him I was like , no , don't , don't put it back up , we'll get you what gets taken care of . But , um , yeah , that's , that's a really low-hanging fruit . That's very simple to do and with those five-star reviews automatically adding those to social media , like it's the same step as soon as the review comes in , you have social media content that's pretty awesome to think about and , yeah , replacing what could be an emotionally charged task that's monotonous , with a a well intended , emotionless AI function , I like it .
Speaker 1So , as you're looking up and down the channel and I say channel , like you know , we've got OEM distributor to contractor to end user . You know , I know you spend a lot of time in that contracting space . That's where you've developed a lot of tools and resources and coaching . Um , but if you were pointing upstream in the next five years , what would make it easier for contractors to satisfy and users utilizing AI if they were willing to do it , is it ?
Speaker 2data . Is it simplicity on ?
Speaker 1information . What is it ?
Speaker 2One of them is the ability to register warranties .
Speaker 1Oh , I like that one so being in the distributor space for so long in my career I think I've had at least I don't know hundreds of conversations with contractors that are , most of the time , are like look in the busy season we just say nope and scrap the idea of processing warranty and let it pile up in our shop and then sometimes they're out of warranty . At that point we can't even process it .
Speaker 2Yeah it happens , and the thing about it is is it's a very frustrating task at times to see if something's under warranty , and then there's times where it's just cheaper to just buy the part than deal with all of the . And it's not just the maybe $25 handling fee maybe $50 , whatever they're going to charge for that $25 handling fee , maybe $50 , whatever they're going to charge for that but also the time to find out where we put the paperwork , like where we find the paperwork . Where do we fill it out ? Do we have to manually take it in ? Can we email it ?
Speaker 1Or how does that process work ?
Speaker 2So sometimes it's a different process for every manufacturer . Every single one is different . And the fact that you have to register a warranty , um , and I know that florida , maybe some other states are , are head that . I think georgia's headed that direction where they can't require um registering warranty on to get the 10-year warranty , uh , from the manufacturer . But uh , oh , permits same way . Every county , every city might have a different permit process , but having it all done on ai .
Speaker 2But to go back to the manufacturer having the ability to access the website , because there's a lot of manufacturers that , um , we've built out like an mcp and it is basically like a swarm agent and it can go in and register the warranty for you , but there's some websites that have blocked it completely and so you can't like it's . It's got too many two-factor authentications involved in it and it needs to know that you're a human in order to register the warranty . Why ? Why do we need that like ? Why are you going to stop me from making it easier for the contractor to register a warranty so that you get the information of the customer that you want ? Like ? You're just making it very , too difficult , um , so , yeah , that's , that would be . That'd be one of the things that I would say , um , like , let's work together on this .
Speaker 1On the ai side of things , yeah , it's a great idea , because that is a task that we could probably build a math equation around and solve yes , a hundred percent , you can .
Speaker 2There's programs out there that that will do it , but they they've told me it . They they're like we can't do it for this manufacturer because of you know they won't let us have access to X , y and Z I don't remember what it was , it's been a year or two ago now . But making that process easier is beneficial to the , to the manufacturer , just as much as it is to the contractor .
Speaker 1For sure , I think I know who you're talking about . That's building up the mousetrap , but I think there's some things that have evolved since then .
Speaker 2But yeah , I mean , oh yeah yeah , I think we have talked about this person actually .
Speaker 1Things that change the landscape and open up more opportunity to create goodwill at that consumer level level . You know , if you can take some of that task out , that's got to be beneficial to the brand itself from a manufacturing standpoint because it's going to be connected to that contracting group that puts it in right . So , exactly , brand goodwill comes out of it from any perspective if you can accelerate the channel there . Cool stuff , so all right . Cool stuff
Addressing the Technician Shortage Crisis
Speaker 1, so all right . The past couple I don't know the past four weeks , I think the statistic I've heard recently is that in the next five years you're going to have 40% of the industry's technicians retire . That is a big number . Yeah , that's a massive number .
Speaker 1So if you think , about that group leaving that old guard that has all the tribal knowledge . You know , they are the mechanics of the world that this industry has grown up on , and now you're left with a growing , but growing slowly 20-something-year-old that doesn't have the tribal knowledge , but now he's a digital native .
Speaker 2Yep .
Speaker 1Where does AI play in there ?
Speaker 2Oh , I could tell you right where it plays in tech support . Like they do not like getting on the phone . Like I had this tech support guy . I mean by the time he retired he was my trained tech support guy . I loved him to death . Bill was the man he knew . He was like oh , you're on a voyager package unit , go over there to screw number 12 and twist it half a turn and I do it and it just boom , come right on . I was like bill . How did you know that ? He was like dude , I've been doing this for 100 years like that's how I , but he's just one of those , or he was an ai bot and you didn't even know .
Speaker 2Yeah , that's true well , it was like 15 years ago , so maybe not , uh , but the like I . I have guys on my team that just refuse to pick up the phone , call the phone and call for tech support . They're like , man , I'll google it , I'll do this , I'll do that , like , and then they'll text me asking me questions and I'm like dude , have you called tech support yet ? Like , why , why do we have tech support if you well , they're busy , or blah , blah , blah , they don't want to be embarrassed is what it is . And so if there were ai agents that worked for the manufacturer that they could just chime in and like ai voice is too good , too good not to use it , um , but they could still do text messaging , uh , ai chat .
Speaker 2And like , don't , don't make it humanistic . Like , make it as human as possible , don't have it following checklists that are redundant , because there's nothing quicker that'll turn off somebody from using a tech support than having , like step one , step two , step three , like , we're past all that , like , use it for , like , having a conversation , a very humanistic conversation , and that is a very low hanging fruit that every manufacturer could have . Like , literally , they have all of their data's . Like they have their , their wiring diagrams , their schematics , their customer service bulletins , all that stuff it's . They are storing it somewhere . Allow the AI to tap into that information and extract it like , okay , what's your model and serial number ? Boom , okay , here's . Here's our wiring diagram , here's our schematic , here's our service bulletins . And let's go from there like it's just that simple um , that's a very low-hanging fruit that I think a manufacturer could win at doing that I don't think you're wrong .
Speaker 1I I think you might be onto something . I think the biggest gap right now would be some of that older equipment in the field yeah , that doesn't have well-documented documentation back in the archives . I would say , though , we're not that far away from that not being a problem anymore , sure .
Speaker 2You got a couple of 22 systems still chugging along there .
Speaker 1I just replaced my 23-year-old American Standard last summer because I was tired of trying to chase the R22 price . But , yeah , the idea that at least in residential you're almost there .
Speaker 2We probably have a lot longer to go in commercial but in the commercial world . I mean , there was more documentation on the you know the precedent and the voyager package units way back when I was first getting into it in 05 , 06 . Then I was seeing on the on the residential side , you know so like there was a lot of documentation even back then on that equipment .
Speaker 1I guess there would be , because you've got a pretty specified unit there .
Speaker 2Yeah , so I mean , it's there , it's available ? I don't know . I definitely wouldn't want to put tech support guys out of business by any means . I think there's still a place for them as well .
Speaker 1Well , I think what you're going to see is they're retiring too .
Speaker 2Sure sure .
Speaker 1And there's nobody replacing them . I mean , this isn't just the technicians in the field that are going to feel this generational shift . No , you're right , Because you've got to think . Every counter guy that was decent was a mechanic that his knees got tired and back hurt so he went to the counter Tech support too . These weren't the guys building the machines . These were the guys working on the machines that just went to the factory to hang up their tool belt . So all that's going away . So it's more like a wait a minute . This might be a sense of urgency we need to consider , Because if you've got a young mechanic in the field that's still got to learn and there's nobody to teach him , well , now what ?
Speaker 2yeah , I mean there's . There are some really good programs out there , like , um , interplay , learning skill cats like they , that are their virtual reality softwares , that that teach the technicians and they have some troubleshooting built into their programs as well , which is really cool , um , but it's still a pretty limiting factor , if you if it , because it doesn't have manufacturer support , like it doesn't have manufacturer backing it to give all the data and stuff like that .
Speaker 1So , um , yeah , because , the technician can't just go to any old tool and and throw this in .
Speaker 2It can't be like oh , chat gpt , tell me how to fix this heat pump yeah , well , I build out a custom gpt inside a chat gpt for every not every , but a lot of the refrigeration manufacturers that we use , like hoshizaki ice machines , and I like literally just got all of the information that I could get . And I built a custom gpt because I had technicians that were just getting stumped on hoshizaki ice machines and so , um , literally , you can just go to that custom gpt , ask it any kind of question in the world and it's going to search its knowledge base , which is basically the service bulletins , and give you the answer . Based on that , what it will not do , because this has been almost a year ago that I built it it won't say , oh yeah , somebody probably bypassed that relay and did this and that and the other . Here's a rule of thumb it's only going to go exactly off of the handbook spec docs yeah and so that's where it gets .
Speaker 2Frustrating is when you're working on something a little older and somebody's done bypassed this relay or changed out this .
Speaker 1You know , put a 9340 relay in and place of this relay well , and in in the hvac world that's a real problem , like generic parts and you know , being macgyver on a unit was the way exactly especially if you're out .
Speaker 2You're 30 minutes away from the supply house .
Building Better Tech Support Systems
Speaker 2You had this other relay that could work .
Speaker 1Just use it , just use it and get it up and running . I think the the challenge there is the guy that comes behind you , though .
Speaker 1Oh yeah , 100 is now twice as challenged to fix the unit when it breaks again and let some wires be burnt , and then you , you got to roll a black wire in the van , yeah , and now you have like six black strands next , yeah , oh , I've been I'll never forget , like almost two decades ago , asking a contractor if you'd rather have an alternative replacement part , the aftermarket part or the factory OEM , and he was like , if it's not that blue sparker box , then my guys won't know where to go buy it next time it breaks . And they're going to break , that's true , it's just going to happen . So I need the genuine OEM part just for my guy that follows my old guy um , to know where to go to to fix it .
Speaker 2So it is true , because the , the , the deductive reasoning , is being taught out of people like it . I don't know why I couldn't pinpoint it , but I know , like when you talk to an old timer , I mean this is across the , the gamut of stuff , not just an hvac world . You talk to an old timer about anything and they're like , oh , just use this in place of that .
Speaker 1Yeah , and they know how to solution for things based off of just coupling together all the different nodes of things that they've ever done right and ultimately .
Speaker 2I'll tell you what I believe the reason that is , and that's because they understand the why behind what's going on . They understand the process to get to the end point , versus just the beginning and the end and then having to use an exact tool for that . You know that process . If you understand the why like why did that happen then you can understand how to avoid it happening again and you can use whatever tool is in in your arsenal at that point yeah , but if you're a younger person that has only learned in that modular fashion and absolutely linear fashion 100 .
Speaker 1That's different , right ? Yeah , you're absolutely right . I I equate it to doing things around the house like we have . We have a pool . Um , there's something on the pool pump or the heater breaks . I'm quick to go to youtube to figure it out sure but because I'm only going to look for the three minutes worth of information I need . Yeah , I can't fix that entire machine . And if it's the wrong thing because I got back a wrong error code or something that I'm screwed Exactly- so no , I agree with you a hundred percent .
Speaker 2It's just the difference in the way that we were taught . I feel like and honestly I blame it on the fact that we had a shortage in labor 15 years ago and we were spinning up people as fast as we could and I was like , hey look , if you see the motor's not spinning and this thing over here , that silver is swollen up , just replace it Like , yeah , but what caused it to fail ?
Speaker 1Don't worry about that Just change the capacitor out . That's why we started charging $400 for a capacitor change .
Speaker 2That's exactly right . That's exactly right .
Speaker 1That's good stuff . Hey , we're running up on time here , but yeah , let me . Let me leave you with a simple question . Looking at the whole industry today and I know we could have tons of conversations on ai but what would you leave the audience with right now as far as , uh , this is what we need to look around the corner on and be prepared for .
Speaker 2Probably focus internally . People I mean , just
Final Thoughts on Future Preparation
Speaker 2right now , people aren't spending money like they were . You know , 2020 and um in the HVAC world is specifically , uh , there's a lot of low hanging fruit with inside of our businesses that if we would just optimize processes , then we could save . We could find a lot of actual extra cash . Um , and use that cash to either make your business more profitable , spend more money on training for AI , look at what it means to have a CTO , because you know that's something that we've never had , and whenever you look , when you talk about the hierarchy of HVAC companies , you know you're a CEO , maybe a COO , cfo , but not a CTO .
Speaker 2So when you start talking technology like , and also when you're , when you are , when you're deciding on new technology to introduce into your business , make sure it can communicate with other technologies , because the days are gone where it's like all right , this is the all encompassing technology that's going to run my business . That's not happening anymore , but so you need to have something that has an open API and it's very important that their API is able to communicate with other APIs , and that's going to be . You don't want to sign a three-year contract on something that you can't actually do anything with . That's going to be like a boat anchor .
Speaker 1Yeah , that's a good point . Yeah , things will be changing a lot , that's right , yeah . So awesome , tersh . It's been pretty cool to have this conversation . I'm looking forward to the next one .
Speaker 2Yes , I appreciate you , thanks , see you . See you next time .