This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership.

I’m sharing the full story: my husband’s job shift, stepping away from a “stable” role that turned out to be deeply misaligned, wrestling with feast-or-famine months, and deciding to pull my three-year-old out of daycare so I can actually live the flexibility I built this business for.

Then we get into the fun stuff: the actual thought process behind building a low ticket membership that feels accessible and genuinely good for the amazing heart-led CEOs inside. You’ll hear how I’m thinking through platforms, payment processors, automations, and access so members get an instant, seamless client experience.

If you want first dibs when this membership for starter and growing CEOs goes live, join the waitlist here: https://airtable.com/appGnc8fZcTe5DWwB/shrH67GUzqQa3OIcs

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

If your discovery calls keep running long, no-show rates feel random, and your CRM is basically an overpriced scheduling tool this one’s for you. I’m walking through my six-point audit framework using your lead intake + sales call workflow as the example. You’ll see exactly how small, overlooked gaps (like a too-basic intake form or limp reminder emails) quietly drain revenue and how to flip each touchpoint into ROI. We’ll quantify it, too: the 15 minutes you lose per call, the show-up rate bump worth thousands, and the underused software that should be acting like your first hire, not a line-item expense. 

Ready to turn first impressions into income and protect the money you’re already earning? Tap into my Backend Revenue Audit and get a personalized ROI plan for your top revenue workflows. → https://thesystemsrx.com/backend-revenue-audit

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered.

From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and how she rebuilt it using Airtable and Fillout.

If you’ve ever avoided your CRM, lost track of warm leads, or felt like your client experience was a little too chaotic to scale… this one’s for you.

You’ll hear what made her finally ditch HoneyBook, how she cut 15 minutes off every sales call, and the backend tweaks that now help her show up more confident, prepared, and profitable.

Need support uncovering the silent leaks in your own business? Book a Backend Revenue Audit: https://thesystemsrx.com/backend-revenue-audit

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

When was the last time you treated your own business like a client?

In this episode, Angela turns the lens inward and shares what happened when she finally stopped ignoring her own backend systems—and found hidden revenue sitting right under her nose.

She opens up about:

• Why she avoided fixing her lead-tracking system for two and a half years
• The friction she faced using HoneyBook (and why it didn’t fit her ADHD brain)
• How switching to Fillout and syncing it with Airtable transformed her backend
• The freedom that comes from finally having systems that actually work

If you’ve been putting off your own setup because it feels clunky or overwhelming, this episode will help you see what’s possible when you finally tackle it.

Resources Mentioned:

• Fillout
• Airtable
• HoneyBook
  
  

Work with Angela:
Book your Backend Revenue Audit — a 90-minute deep dive to find the silent leaks and missed opportunities hiding in your backend.

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

In this episode of Hands-Off Hospitality, Angela shares webinar best practices that build trust instead of pressure.

After building more webinar funnels than any other kind, she’s seen what actually works—and what quietly destroys retention. From 5,000-person live launches to evergreen funnels that run year-round, Angela breaks down how to create webinars that feel good to deliver and attend.

You’ll learn:

• When to choose live vs. evergreen webinars
• How to design a replay strategy that builds credibility
• The truth about fake urgency and “no-fluff” webinars
• Simple tech prep tips that prevent drop-offs

If you’re ready to build webinar funnels that convert through connection—not manipulation—this episode is for you.

👉 Want to see if your webinar funnel is leaking trust (or money)? Book a Backend Revenue Audit

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

Is your business software quietly draining your revenue? In this episode of Hands-Off Hospitality, Angela pulls back the curtain on one of the most overlooked money leaks in online businesses: underused, overpriced, and duplicate tools.

From paying thousands for features you don’t need, to walking into sales calls blind because your scheduler isn’t set up strategically, these hidden gaps don’t just waste money—they erode client trust and hurt conversions.

You’ll learn:

• The 3 biggest software traps that silently drain revenue
• How to treat your tools like employees with quarterly “performance reviews”
• Simple ways to audit your tech stack before Q4
• How to maximize the tools you already pay for (without adding more)

By the end, you’ll know exactly how to make your backend airtight so your systems catch every dollar and deliver a seamless client experience that builds trust.

 Resources & Links Mentioned:

• Book your Backend Revenue Audit.
• Connect with Angela: Website | Instagram | Threads

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

In this episode of Hands-Off Hospitality, I’m sharing a personal story that reminded me why presence is one of the most overlooked parts of your client experience system.

Presence isn’t just about showing up for calls or delivering the work. It’s about building systems that free you to step away, without everything falling apart.

I’ll walk you through:

• The parenting moment that tested my own systems.
• What kept running in my business while I spent the day with my son.
• Why presence is directly tied to your backend workflows.
• Practical ways to start automating reminders, onboarding, and nurture.

Because when your backend carries the load, you come back with capacity, clarity, and energy to deliver your best work.

✨ Want my eyes on your workflow? I’m opening a handful of spots for a Capacity Audit. Send me one workflow in your business that’s eating up your time or brainpower, and I’ll show you exactly where it’s draining your capacity—and how to get some of that time, energy, and mental load back.

📩 Email me at hello@thesystemsrx.com or DM me on Instagram @TheSystemsRx

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

Small details can make or break trust with your clients—and most of them are easier to fix than you think. In this episode of Hands Off Hospitality, I’m sharing three simple systems tweaks that instantly improve your client experience and lighten your backend:

• How to update (or automate) the copyright year on your website so leads know you’re still active.
  • Squarespace resource
  • Showit resource
• The Zapier automation I use to create calendar buffers and prevent double-booking around appointments.
• A dead-simple client portal setup using Google Docs + Pretty Links (no expensive software required).

These strategies are ADHD-friendly, low-tech, and designed to keep clients confident while saving you time.

Whether you’re a coach, service provider, or course creator, these behind-the-scenes fixes will help you deliver a smoother, more professional experience—without adding more to your plate.

Listen now to learn how to implement these systems today and start building a backend that works even when life gets lifey.

👉 Follow me on Instagram @thesystemsrx for more behind-the-scenes systems tips.

Ready for weekly personalized support? Join The Systems Pharmacy

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

Your freebie, your checkout page, your emails—those are the real first impressions new leads have of your brand. In this episode, I break down the most common backend mistakes that scare off cold audiences (and how to fix them) so you can stop losing leads and start building trust from the very first click.

Resources

• Join The Systems Pharmacy.
• Related Episode: The Most Overlooked Step in Your Customer Journey (Ep 4)
• Connect with me on Instagram: @thesystemsrx
• Website: www.thesystemsrx.com

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

If you’ve ever planned a webinar, summit, or live workshop only to be disappointed by how few people actually showed up… I want you to know the problem probably isn’t your event.

In this episode of Hands-Off Hospitality, I’m breaking down the real culprit: inbox confusion.

Here’s what I cover:

• The most common email mistake I see that quietly kills show-up rates.
• Why inbox confusion erodes trust and makes subscribers tune out.
• How a simple segmentation tweak can change the entire client experience.
• My “Systems Script” for tagging and excluding the right people—so your emails feel personalized and your audience actually shows up.

Think of it like putting a wristband on your attendees. Once they’ve registered, they shouldn’t be asked to register again—they should be nurtured, reminded, and hyped up to attend live.

By the end of this episode, you’ll know exactly how to adjust your email segmentation so your messages build trust, increase show-up rates, and keep your audience excited about your event.

Links & Resources

• Learn more about The Systems Pharmacy.
  
  
• Subscribe to the podcast so you never miss a new Systems Script you can put into practice right away.

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems.

Here’s what I break down for you:

• The symptom I see all the time: clients vanish after the first “yes”
• The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)
• The prescription: how to create what I call “trash bag moments” in your business—those tiny, proactive touchpoints that keep clients engaged, loyal, and excited to come back

If you’re ready to stop losing people after that first sale and start building systems that support both you and your customers, this episode is for you.

And if you want help putting this into action? That’s exactly what I do inside The Systems Pharmacy. Each week, I review one piece of your system and give you a personalized plan + tech walkthrough in 48 hours. You can check it out here: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/

Want these Systems Prescriptions delivered straight to your inbox every week?
Join my email list and get the scripts, strategies, and behind-the-scenes systems tips I don’t share anywhere else.

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

There’s a tiny step in your customer journey that most business owners overlook—and it’s quietly costing you trust, engagement, and sales.

Your freebie thank you page isn’t just a formality. It’s the first real impression a new lead gets after raising their hand to hear from you. In this episode of Hands Off Hospitality, I’m breaking down why this often-ignored page is so powerful and how to optimize it so your leads feel welcomed, reassured, and ready to take the next step with you.

You’ll learn:

• Why your thank you page is your digital hostess and sets the tone for your brand
• The simple tweaks that turn a cold “check your inbox” into a warm, trust-building moment
• How to set clear expectations so leads actually open and engage with your emails
• The one thank you page mistake that triggers instant buyer’s remorse
• A quick checklist to upgrade both freebie and paid offer thank you pages

Resources & Links:

• Join The Systems Pharmacy for personalized, ADHD-friendly systems support: https://thesystemsrx.thrivecart.com/the-systems-pharmacy-membership/
• Gen Z vs Millenials Reels: 
  • https://www.instagram.com/reel/DMviXRXOu3z/?igsh=dmNlenRrbXUybnVl
  • https://www.instagram.com/reel/DMq2hCLSkD2/?igsh=MWdrNHZwb2UwN3F4cg==

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

In this episode, I’m sharing the origin story of the phrase Hands-Off Hospitality, why it still holds up years later, and what it really means to deliver an incredible brand experience in a digital business—without doing everything manually.

You’ll learn:

• Where the concept of “hands-off hospitality” came from
• Why your tech and systems are your brand experience
• What changes in buyer behavior mean for your client journey
• The difference between customer service vs customer experience
• How systems build trust with leads before they ever buy
• Why your best buyers are often your returning buyers—and how systems make that happen
• How to show up for your clients without being chained to your laptop

If you’re building a digital business and wondering how to create a smooth, scalable customer journey without burning out… this episode is your permission slip to simplify.

Mentioned in the episode:

Want help building systems that feel good and get results? Check out The Systems Pharmacy — my ADHD-friendly membership for overwhelmed online business owners who want clarity, momentum, and backend support without course overload or tech drama.

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

In this episode of Hands-Off Hospitality, Angela shares the behind-the-scenes story of how a customer service role in a multi 7-figure coaching business revealed a game-changing truth:

Your tech is your brand experience.

When someone buys from you, their journey doesn’t begin with a logo or your Instagram bio—it starts with the systems they can’t even see. And when those backend automations break? It feels like your brand broke, too.

Angela walks you through:

• The inbox chaos that started it all
• The real cost of broken automations and missing welcome emails
• Why repeat questions = broken systems, not broken people

Want help turning your backend into a seamless brand experience?

Key Takeaway

The best brand experiences aren’t built on perfect design—they’re powered by systems your clients don’t notice… because they just work.

Mentioned in This Episode:

• Join The Systems Pharmacy

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx

What if the systems you set up behind the scenes were just as important to your brand as your logo, your copy, or your offers?

In this first episode of Hands-Off Hospitality, host Angela Tan — systems strategist, funnel tech whisperer, and founder of The Systems Rx — introduces the core philosophy behind the show: that your systems are your brand experience.

Whether it’s the welcome email someone receives after joining your program or the automated flow that sends your Zoom link, every digital touchpoint shapes how your leads and clients feel when they interact with your business. And when done right, these systems create consistency, trust, and a sense of ease that reflects the care you’re known for — even when you’re offline.

In this intro episode, you’ll learn:

✅ What “hands-off hospitality” actually means
✅ Why backend systems aren’t just operational — they’re emotional
✅ How this podcast will help you create a high-touch client experience without constant oversight
✅ A preview of upcoming episodes and the personal stories that inspired them

If you're an online coach, service provider, or course creator — especially one navigating ADHD, executive overwhelm, or just tired of piecing things together — this podcast was made for you.

Your business doesn’t need to feel more complicated to feel more polished.
It needs systems that are quiet, intentional, and deeply aligned with your brand promise.

Hit play, subscribe, and join Angela as she helps you reimagine how your automations and workflows can feel like a warm welcome — not just a tech checklist.

If you enjoyed this episode, be sure to subscribe so you never miss a new one — and if you’re feeling generous, I’d love it if you left a quick rating and review. It helps more folks find the show (and makes my day)!

Connect with Angela:

• Website: thesystemsrx.com
• Instagram: @thesystemsrx
• Threads: @thesystemsrx