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The Chaos of Scale
Scaling a business is messy and chaotic and the human side of business often feels this chaos most intensely. This show is all about navigating the chaos of scale and fixing the human stuff that breaks, bends, and strains in the process.
The Chaos of Scale
Ep 2. Beware the Curse of Knowledge - The Chaos of Scale
Welcome to The Chaos of Scale, the podcast dedicated to helping scaling businesses navigate the human side of growth. Hosted by Andy Golding, this show provides practical guidance for leaders dealing with the unique challenges that emerge when companies grow rapidly.
In this episode, we explore the second of four essential Guiding Principles: Beware the Curse of Knowledge. Learn why what seems obvious to you is often completely unclear to others, and how this cognitive bias creates communication breakdowns that slow down progress in scaling organizations.
What You'll Learn:
- Why experts and leaders often leave out crucial context when communicating
- How the "curse of knowledge" manifests in fast-moving startup environments
- Real-world examples of communication failures caused by assumed knowledge
- Practical strategies to communicate from your audience's perspective, not your own
Key Takeaway: You might have a "full-color, high-resolution, 3D understanding" of a topic, while your listener only has a "pencil sketch" or blank page. Effective communication requires bridging that gap.
Whether you're onboarding new team members, briefing your team, or setting strategy, this episode will help you become more aware of your own knowledge assumptions and communicate more effectively.
Subscribe to stay informed about new episodes exploring the remaining Guiding Principles as we help you navigate The Chaos of Scale.
Growth is messy. The human side doesn't have to be.
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