BLABO: Behave Like A Business Owner
Hosted by attorney, CPA, and lifelong entrepreneur Chris Papin, BLABO: Behave Like A Business Owner is the podcast built for business owners who want to do more than just survive — they want to thrive. Whether you’re starting out, scaling up, or planning your exit, this show delivers the real-world insights and practical strategies you need to sharpen your game and take control of your business journey.
Drawing from his experience leading multiple firms, coaching entrepreneurs, and growing up in a family of small business owners, Chris brings a unique perspective that blends legal, financial, and leadership expertise. Expect candid conversations with successful business owners, industry thought leaders, and professionals who share actionable tips you can put to work immediately.
From mastering business fundamentals and optimizing operations to navigating complex challenges and building a life you’re proud of, BLABO: Behave Like A Business Owner equips you with the tools, discipline, and strategies to succeed.
Hit subscribe, and join Chris Papin on this journey to truly behave like a business owner.
BLABO: Behave Like A Business Owner
Customer Service in Payroll: A Holistic Approach
In this episode of the BLABO podcast, host Chris Papin and guest Dave Franzonello discuss the importance of a business mindset, particularly in the payroll industry. They explore themes such as customer service, communication, and the evolving landscape of payroll practices, including remote work and earned wage access. The conversation emphasizes the need for effective communication in problem-solving and the balance between employee empowerment and business needs. They also touch on the implications of sick leave laws and unlimited PTO policies, highlighting the importance of transparency and strategic advising in managing these changes.
Dave has been immersed in the payroll industry since 2007, with experience spanning product support, sales, and sales leadership. He now works closely alongside the owner at Workforce PayHub, where he focuses on simplifying payroll and HR for businesses. He’s passionate about educating clients, solving problems, and delivering top-notch service. Outside of work, he’s a dedicated family man—married with seven children—who enjoys mountain biking, coaching his son’s youth baseball teams, and trying (often unsuccessfully) to keep his beloved project car from his teenage years running just long enough to justify keeping it.
Listen to more episodes on Mission Matters:
https://missionmatters.com/author/chris-papin/