Technology and the African Customer Experience with CEO Nyasha Mutsekwa

Tech Talk Africa – Episode 3: Technology and the African Customer Experience

Guest: Mr. Nyasha Mutsekwa, the Chief Executive Officer of  Africa’s leading Customer Experience (CX) platform - Ajua

In this episode of Tech Talk Africa, we explore the customer experience transformation across the continent. African consumers no longer accept "That's just how it is." The discussion highlights higher stakes for local businesses due to the relational nature of African consumers and why many "survival entrepreneurs" fail to deliver experience despite good products.

This discussion highlights Africa’s customer-centric future, addressing challenges like customer service, data dissemination, and bureaucracy. It examines the role of technology, including AI, in improving customer understanding and whether it genuinely serves customers or is just for show. Nyasha shares his vision for Ajua as an African solution to global problems, emphasizing that "African Intelligence" is what truly matters.

Whether you’re a business leader, CIO, or an everyday consumer, this episode shines a light on the high-stakes challenges—and opportunities—shaping Africa’s digital future. 

Tune in to Tech Talk Africa E03 and join the conversation that’s defining the future of business across the continent.

Credits
Host:

• Stella Gichuhi

Producer:

• James Njoroge

Executive Producers:

• Harry Hare
• Agutu Dan