35: Client Interrupts Recording, "Free" Merch(?) & Reading One Star Jeweler Reviews

On this episode, Brad and Dusty dive headfirst into some absolutely unhinged one-star jewelry store reviews… and yeah, it’s as wild as it sounds. We read.  We react. We laugh.

But before we get there, we get rudely interrupted by a client who apparently doesn’t realize the shop is CLOSED during recording...LOL 

AND — we drop a big announcement on how you can “win” some “free” exclusive merch… but only for this episode! 

It’s chaotic. It’s ridiculous. It’s very on brand.

Follow us on Instagram & YouTube @benchjewelermemes

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https://buymeacoffee.com/benchjewelermemes

Transcript

SPEAKER_04 0:01

My Siri just opened up for some reason. Oh my well.

SPEAKER_01 0:07

Good morning, slash afternoon, slash evening. Where whenever people are listening. Wherever you at. Good evening. Good morning.

SPEAKER_03 0:15

Cup of the morning to ya.

SPEAKER_01 0:18

How are you doing today, Brad? I'm good, man. We got some work done. We got a fun one planned for today.

SPEAKER_04 0:24

We do. Oh man, this is exciting.

SPEAKER_01 0:27

Um, also, just loving the rhythm of recording while we're closed to the public, not trying to squeeze it in before we open up our shop. Mm-hmm. Um, also, that reminds me, I wonder if everybody loved our little shop talk jingle. I forgot to save it to the soundboard here. I will I will have that for next time.

unknown 0:46

Yes.

SPEAKER_01 0:47

Um, speaking of, should we open with shop talk? Shop talk. Key to music.

SPEAKER_00 0:53

Shop talk, shop talk, where we talk shop, shop talk. Let's talk shop.

SPEAKER_01 1:00

So well, obviously, because it's uh the day of recording, we're close to the public, we get caught up. So, how is your basket of repairs looking, Brad? Pretty bad. Is it really? Mm-hmm. You didn't get a lot done today? I did.

SPEAKER_04 1:13

I got a lot, man. Because so Monday we were just a shop day, closed to the public. Tuesday, you took a vacation, but we weren't that busy. And me and Ari, um, you know, I didn't get a lot of work done, but we also didn't take in a lot of things. Wednesday, though, the day you came back. Remember how horrible that was?

SPEAKER_01 1:38

Wednesday, Thursday, and Friday. Yeah.

SPEAKER_04 1:40

And so I don't think I got much done those three days on the bench. And so, yeah, I'm pretty backed up.

SPEAKER_01 1:49

You got everything that's due tomorrow done?

SPEAKER_04 1:51

Yeah.

SPEAKER_01 1:52

Yeah. Yeah, I I saved a few things. Um, I had to catch up on some appraisals, which I hate doing. We don't really do appraisals here unless it's something that we custom built for a client. I feel kind of obligated to. Um, but I will put it off until they just keep calling or texting me.

SPEAKER_02 2:11

Like, is that appraisal done yet?

SPEAKER_01 2:14

And then um, I had an old jeweler's mutual claim to to work on, which I did not finish because we had to start recording. Got some sizings prepped, and then I had a few things that are due later this week, so I was like, I'll just deal with that tomorrow.

SPEAKER_04 2:26

I might regret it, but we had uh a silver ring just crack on us, didn't we?

SPEAKER_01 2:30

Yeah, it was one of those um silver men's silver band that had like a braided insert, I guess, but it like spun around. And that's always the thin part. I know. Well, that's not even the part that broke. Oh, dang, really? Yeah, that part I cut that because I had to take it apart.

SPEAKER_05 2:47

Oh, okay.

SPEAKER_01 2:49

So yeah, I was like, it's silver, let me just stretch it up a little bit and it split. So and so You probably should have kneeled it first. We'll just um I know, but I didn't want to because of that little spinny insert on the outside would have melted. Would it have? And now, but the good thing is all we have to do is throw it in the tumbler and it'll fix itself.

SPEAKER_04 3:08

By now, I hope everybody knows about the tumbling reels. Uh oh my gosh, that's so much fun.

SPEAKER_01 3:13

For for those of you are curious, like our recording versus when we these get released. Today is the day I posted the uh did you see the reel today? No, I did not. Open your phone, check it real quick. It has to do it's the tumblr. It's a tumbler reel.

SPEAKER_04 3:29

Oh, I love me a tumbler reel.

SPEAKER_01 3:30

And then you can describe it once you get it pulled out. Hold on.

SPEAKER_04 3:33

I've got these reviews that we're reading. Let's see here. We have an announcement. All right, let's see. Watch full reel. Let me turn this up. Me throwing a client's giant bag of random silver jewelry into the tumbler after telling them I need a couple hours to polish it.

SPEAKER_01 3:58

And it is a washing machine going crazy. Yep. So if you're if you saw that reel and you're listening to this, maybe you're listening to this a week after we recorded, maybe a month, maybe you just maybe someone in the year 2027 just found this episode. Oh. And they're scrolling back like crazy trying to find this reel.

SPEAKER_03 4:19

Hello from from the past. 2026. That is weird.

SPEAKER_04 4:24

That is weird to think about, though, right?

SPEAKER_02 4:27

Isn't that weird to think about?

SPEAKER_04 4:28

Right. It is. Never thought about it until just now. But I posted a reel using the Tumblr cleaning a quota quote, cleaning a watch movement. Man, that thing, that was my first big hit. I think it has like 20,000 views already. I know you you got 20,000 familiarists, I don't care. But uh, yeah, there were, I think, you know, 10% of the people thought it was real and and they lost their minds.

SPEAKER_01 4:56

So quick recap. Um, if you're hearing this and you don't know, we are on Instagram at bench jeweler memes, and Brad is at Brad from BJM. BJM, which stands for Bench Jeweler Media. Oh, we're not ready to we're not ready to talk about that, Brad.

SPEAKER_04 5:14

It's already like uh I noticed it on my wife's car because she listens to the podcast in the car, and on the screen, the little icon was bench jeweler media.

SPEAKER_01 5:27

Just a little housekeeping things going on. You'll it'll that'll evolve over time. It'll make sense later. You know how it is. All right, one quick thing before we get too deep into this episode, which is gonna be awesome. Um, I don't know how long we've been talking. Um we have an email, bench jeweler memes at gmail, that we occasionally check. Um, also, I received a gift in the mail today. You did. And I did. Yeah, it was said Brad and Dusty. Well, you took it, didn't you? Somebody's about to come up to the door. That's crazy. We're closed right now, and it's clearly marked that we're closed on Mondays. Dark. And he clearly marked, I mean, there's a piece of it.

SPEAKER_04 6:08

He walked away, then he came back. Like, are they really? Oh, he's gonna come to the side. He's coming to the side. I'm ducking. Does he see you? No, he didn't see me. I'm ducking down. Freeze Brad.

SPEAKER_01 6:18

All right, everybody.

SPEAKER_04 6:19

Oh no, he's just he's still walking.

SPEAKER_01 6:21

All right. He's come he's lost, he's confused.

SPEAKER_04 6:24

He is.

unknown 6:24

Oh Lord.

SPEAKER_01 6:26

Oh, two old. All right there?

SPEAKER_04 6:28

All right, I guess.

SPEAKER_01 6:29

Brad's still on the floor. He just started recording report.

SPEAKER_04 6:32

Just move move my mic down, please. Okay. I'm going to.

SPEAKER_01 6:37

I don't know. This is not relevant to us, but my wife just texted me. Um, our two youngest sons just peed outside for the first time. It's a game changer right there. I know. So many times I'm like, guys, I'm like, just just go. There's a bush right there, just go. That is one of the best ways to potty train your kid. Well, boys. Leave him outside with no clothes on. Correct. Um that's our other podcast, if you guys are interested. So he's coming back. He's coming back. All right, guys, keep it down. Shh, shh, shh. Okay. He's looking though. He's looking, bro. He is looking. Oh, he's back. He's back. He's back.

SPEAKER_04 7:18

He is coming back.

SPEAKER_01 7:19

He's leaning in. Oh, he is looking.

SPEAKER_04 7:22

He's goggles in it.

SPEAKER_01 7:24

There's no keep in mind when somebody looks on our front door, all they can see is empty showcases. And a dark, it's all the lights are off. We're describing this in real time. This is amazing. So our hours on our doors say Tuesday through Friday.

SPEAKER_04 7:40

This is just like the horror reel that you made. We're recording on a Monday. Terrified. Duffy's in the back room, so he doesn't.

SPEAKER_01 7:47

I don't have to hide his. I can still see him though. He can see me if he looks over here. Yeah. Oh, he's he left. He left. I'm amazed at people that um I'm so glad this happened while we were recording because it happens all the time, but never when we're recording. Like this is what we have to deal with. Mm-hmm. Yep. The door says Tuesday through Friday, 10 to 5:30. Sure does. The door is It also says 10 to 2, but that is blocked out by a big piece of paper. Yep, we blocked that out. All the lights are off. It's dark. When you look in, it's just all of our showcases are completely empty. I mean, every showcase has nothing in it. There's a big sandwich board sign in front of the door, so hypothetic. Oh, he's back. Bro, he's back.

SPEAKER_04 8:31

Dude, what the heck?

SPEAKER_01 8:35

He is just perplexed. I think he's going back to his car now. Yeah. Okay. I'm watching in the from the back room on the security uh footage film video. I'm seeing it firsthand. Alright, he I think he just he's got in his car.

unknown 8:49

Terrifying.

SPEAKER_01 8:50

I wonder if he went around the building to see if there was another entrance. He was probably like, that's weird. I'm surely they're open today.

SPEAKER_04 8:58

This is the back entrance to the jewelry store.

SPEAKER_01 9:02

Mm-hmm. Okay, I think I think he's gone. Alright. So we have one quick little announcement. And we're gonna have to describe this, but I think I'm gonna find a way that when this episode releases, I will post a picture slash maybe just a picture of what we're talking about. And I don't even know how many we have, but we have okay, every bench jeweler I feel like has altoid tins on their bench for yellow gold, white gold, like scrap and pieces and just stuff to you know, if you need a little piece here, part or whatever. Yeah.

SPEAKER_04 9:41

And not altoids, some some other container, but altloids are the best container for that.

SPEAKER_05 9:46

Yes.

SPEAKER_01 9:47

And so what we've done second best is we got our our good friends, Mike and Elise, to uh I came up with just a kind of a silly, cool, I think cool um design that has our logo on it. And it's two altoy tins. One is black and one is yellow, and it's for white gold and yellow gold, and it's a laser engraved. They are silly, they are awesome, I think. They're nothing crazy, but we are still trying to raise a little more money for some new equipment so that we can keep this podcast growing. It's a fundraiser. So, what we've decided is, and I started recording before I went to count how many sets we have. Um, but you're gonna be curious when I post it, how do I get maybe the day before I'll post a picture and say listen to tomorrow's podcast to find out how you can get one. Um, for right now, we don't want to sell them, we want to send them to people who click the link in our bio, whether it's on YouTube or Instagram, to the Buy Me a Coffee um link. If you send and donate to it to the to a good cause, if you send us $25. Wait, how is that not selling them? Well, because we are giving a free gift in exchange for a donation. We're not selling them.

unknown 11:17

Got you.

SPEAKER_01 11:19

So this is no, there's no there's gonna be no link to purchase them. Okay, gotcha. The only way you'll know is if you listen to the podcast because we're gonna post it the day before this goes live, and people are gonna be like, How can I get one? And then all I'm gonna say is listen to tomorrow's podcast. Ooh, I like it. Now it's gonna be first come, first serve. They are limited. I don't know if there's 10 sets or 20 sets. I genuinely cannot remember. I think there's more than 10. But the first 10 to 20 people, but probably less than 20. Send us $25. Keep in mind, you do not you can't say, well, I'll send you 50. I want two sets. That's we're we're sending these as a thank you. Wait. You can send twenty-five or two hundred and fifty or a thousand or five dollars. It doesn't matter. But if you send at least twenty-five dollars, so it does matter if they send just five dollars. It does matter if you send twenty or twenty-five or less, twenty-four or less. It matters. But if you click on the link, donate twenty-five dollars minimum. You can do more. What's that gonna get you? You will get a white gold and a yellow gold. The pair the matching set, and we will include some stickers in the pen. In the tin. In hers. In the in the pen tin.

SPEAKER_04 12:34

It doesn't sound like like it, but we've really thought ahead on this one.

SPEAKER_01 12:38

We really did. No joke. It's weird to do this because it's not something we've ever done before, but we we had these made up. Yes, they're not crazy expensive, um, but we are trying to upgrade some stuff to keep this thing moving. And um, so this is just the first little thing we're doing. Click on buy me a coffee to paraphrase, donate $25. Now you'll be able to leave a comment in the comments. We will not read these out loud for security purposes, but in the comment, I need to know your name and mailing address, and then within the next week after we um after the episode airs, and we'll get them all packaged up and um shipped to you. Make sense, Brad? Pretty self-explanatory? Crystal clear, man. Anything that I forgot?

SPEAKER_04 13:26

Um, nope. Okay, do we have do we have any to read? Any by me of coffees? Um, that's a great question. Um that I'm any B Mac?

SPEAKER_01 13:38

I don't I always say I don't think so, but you know, I have also I have not checked. So let's see. I don't know why. Every time I really want to Oh my, it logged me out. You have got to be kidding. Oh boy.

SPEAKER_04 14:00

No, I'm not enabling this. You need to be prepared next time.

SPEAKER_01 14:04

Well, I was you didn't I wasn't gonna read any.

SPEAKER_04 14:07

Why were that's that's everybody's favorite segment. It's my favorite segment. I don't think it's anybody else's favorite, but it's definitely mine.

SPEAKER_01 14:15

Alright, let's see. Let's see if I remember the password. Oh, I did. Okay. Now let me refresh. I don't think I don't think we have any new ones. I said that last time and I was way wrong. Idiot. Um, but yes, but we're gonna have some new ones next time, I bet. I bet so. People are gonna say, send me that 10. Click click the link. We're gonna send you a couple of uh really cool tins. Check if you're hearing this and you have not checked our Instagram, check that. It'll have a picture of them both, and we'll throw in some surprise stickers that our uh friend Callie made. Um, so just a little thank you for donating to the show. And I before I get like, well, I donated in the past, I think obviously we appreciate that, and obviously it's needed, but we are trying to do a little bit more. We need some more stuff. So when this episode goes live on YouTube, you'll get first access on YouTube because it they might sell out before it even hits Tuesday Spotify and Apple Podcast. I don't know, but I don't want to dwell on this too much. If you want some, cool. If you don't want any, that's fine. Uh, but this is a way for us to raise a little bit more money to buy some new stuff. Make sense? It's a fundraiser. All right, here's the heart of what we're doing today, Brad. Are you ready? I am really looking forward to this. I am too. I am stoked. We are basically reading bad Google and Yelp reviews of jewelry stores. Wait, there's bad Yelp reviews out there? That's crazy. Now, what we're not doing is saying store names or anything like that. This is just for fun and entertainment purposes. We last week, me and Brad what started was we were planning for this episode and we started telling just crazy stories about our old job. And then I was like, and then it made me think I want to go check to see how their reviews are, and they were just so funny. A lot of these reviews are gonna be funny for different reasons, and a lot of them we're reading is because um it's mostly to highlight either customers that are just way off base. Um I'm sure maybe, maybe in some cases these bad reviews are warranted. I don't know. But either way, they are entertaining to us. They are who's gonna get this started, Brad. Uh you can start. I don't think so. Okay, I'll start because I'm not ready. Oh, because you sprung the buy me a coffee thing on.

SPEAKER_04 16:37

So the first thing is um, hold on, let me see if I steal I don't have it. Oh I'm such an idiot. Um, okay, so Annie sent me one, two, three, four, five, six, seven reviews. Six of those were as photos. I'm 47 years old, and so I did not realize on Instagram when you click the photos, it goes away. You can't reopen them. You have to take a screenshot to save the photos. So I read them, I laughed, I thought, man, this is perfect. I'm gonna read them on the potty podcast. I didn't read it on the potty. Um, and and now this morning I went to check to see them and to read them to Dusty, and I cannot open them. But boomer, sorry, Annie, but there is one that I could read um because she included the link, and it's pretty long. This is what I I love about these reviews. So this store, I'm not gonna name it, 4.9 stars. So you gotta think, probably a decent store. Maybe we'll see. Well, not according to this guy. What's his name? Uh Troy. Troy said this place will damage your property, lie to your face about it, and not even blink. I have taken multiple watches and a few jewelry pieces to this place to have work done. Both watches. Probably just multiple watches. Correct. Yep. Mm-hmm. You know it. Both watches he cleaned, replaced batteries, and cleaned the crystal on both watches. This particular time I took him a watch, a very special watch that I have been searching a couple of years for him to clean and polish it. Upon returning home and putting it on, I realized that the crystal was all centered. I don't know what that means. So I take the watch back to have it adjusted. A gentleman comes from the back. I tell him what the issue is. He takes the watch to the back, comes out about five minutes later with a scratch on the crystal of my watch that was not there before. Of course I wasn't there before. I ask him if the jeweler tried to adjust the glass and to explain how he got the scratch on there. He tells me, yes, he tried to move it, but could not. So I further inquire about the scratch. And he goes to get the jeweler who comes out, I'm sure he was thrilled, and tells me that he did not try to move the glass and that they don't remove glass from watches because there is a seal under the glass that they cannot replace. Mind you, he has already performed the service for me twice by removing the crystal from a watch. So I say, Well, your colleague. I think this gets better. It sure does. So I say, Well, your colleague just told me you tried to move the glass. What do you think about that? He looked at me straight in my eye without blinking. I added that part, and told me I didn't try to move the glass, and then proceeds to admit that he tried to do it with his fingernail. When the truth is, I can guarantee you he tried to do it with a tool and skipped over the glass and scratched it when he couldn't move it. Now I have a watch that I cannot replace. I cannot replace this unique glass. Here it comes. It is a New Testament Bible watch, which means under the magnifier glass, it has the entire New Testament of the Bible printed in nanoprint. Oh my god. This is a very special watch to me that is now damaged and cannot be repaired without buying an entire new watch and stealing the crystal from it, which is not going to happen because this is a very limited watch, and people that have them don't sell them. Not sure what I'm going to do next, but I am not letting this go. It is hard to see the scratch. Shame on you, blink blink jewelers. You make supporting small and local businesses impossible. It's always that, right?

SPEAKER_01 21:27

It's always going to always gotta throw that in there.

SPEAKER_04 21:30

So there's three pictures, and of course, there's no scratch that I can see. Oh no. Oh my no. No, this is not a thing. Hold on. I now I need to come around and see it. You come on, I'm coming. Come on.

SPEAKER_01 21:50

Oh, it's just a magnifier.

SPEAKER_04 21:53

Yes. But what kind of watch is it?

SPEAKER_01 21:56

A giant evictor.

SPEAKER_04 21:58

It's an evictor with a magnifier. Magnifier at the six o'clock position.

SPEAKER_01 22:02

Oh my. So it just magnifies. It's probably written on the dial and magnified.

SPEAKER_04 22:07

You think? I don't know. Maybe.

SPEAKER_01 22:11

I bet you that's what it is. Why would the magnifier be right in the center like that?

SPEAKER_04 22:16

No, yeah.

SPEAKER_01 22:17

Or it's written on the underside of the side. I just can't imagine an Invicta would do that, but I don't even know where to start with that. You didn't think it was going in that direction, I bet. I I don't even know where to start with that, except for the fact that if it you know those magnifiers, because they stick up so high, like they're just prone to getting scratched.

SPEAKER_04 22:38

Yes. They're always gonna get scratched. But this one had not been scratched up until that point. I I don't know. Now I'm Googling Invicta New Testament watch. I just don't believe it.

SPEAKER_01 22:49

I don't believe the story. You don't think so? It is right there. What do you what what what's your honest assessment of that situation?

SPEAKER_04 22:58

Okay, here oh wow, okay. Yeah. Alright. The Invicta New Testament watch, specifically the 47mm Grand Diver, is a unique timepiece featuring featuring a nano Bible nano Bible chip inserted into the dial containing the complete New Testament text.

SPEAKER_01 23:23

Um for the for the record, this in spite of all the story, it sounds like the scriptures are engraved, nano engraved, on the dial, and all you would have to do is remove the magnifier and put a new one. Correct. Yes.

SPEAKER_04 23:40

So what it it the it's like a square, it they call it a chip, but it's like a square plate that's inserted into a square hole in the dial, and then yeah, the magnifier's on the crystal, so all you'd have to do is replace the magnifier. Um, or you'd have to replace the crystal and the magnifier, whatever.

SPEAKER_01 24:01

All possible. I'm sure I this you know what this sounds like? It sounds like this person, Troy, is that his name? Troy is probably a pain to deal with, and they were just over it, and we're just doing the bare minimum, and kind of like I mean, we because we're all guilty of it. It's like when you realize this person's just not ever gonna be happy, you try to minimize what you're capable of, and you try to just defer, defer, like just please, just please go away. Honestly, they probably took the bad review on the chin and accomplished what they wanted, which was Troy never coming back into the store. I I that's just me just guessing, specul purely speculative.

SPEAKER_04 24:43

Yeah, they just responded with like a corporate response, like so sorry to hear from us. Please let me response. Yeah, yeah, no.

SPEAKER_01 24:51

So someone sent me this. It says, from a competitor down the street who I'm quite friendly with. Today they even let me use their XRF. This is a backstory, since I don't have one. We're in constant communication about security risk, etc. Anywho, they received this bad review a few weeks ago, and they successfully had it removed because of profanity. So Paul wrote in response to a jewelry store customer service is straight out sh. Haley would not recommend this place, and then they go, Who the F is Haley? I think it was probably a typo or something. Um okay, here's here I'm just gonna start reading some. Okay. Uh wait, that was the whole review? Yeah, that was it. Customer services, crappy. Haley would not recommend this place, and then they're like, Who the F is Haley? That was all in one okay. No, no, the the the question was the person who sent it to me because nobody knows who Haley is. I think it was a typo, but it's still funny to read. Okay, got you. Brad's booming today. Oh man, I I'm old. I don't know what's happening. This one says, I went there a few months ago. Miss Blank was not there. I talked to a tall, dark-haired woman. She made me feel like I was trash. I am 67 years old and deserve to be treated better. I will never be back. Maybe if you are wealthy, maybe you'll be treated better. Been there before. Uh there's one that says, I was a regular customer, but this time I was very disappointed. As I was quoted one price to clean several pieces of my sterling silver jewelry. And when a friend of mine picked it up for me and showed it to me, it was awful looking. As if it hadn't been touched. She was told that that was the best that could be done. So not true. Dot dot dot. So not true.

SPEAKER_04 26:59

Man, I I hate when the customer that brings in a bag of silver jewelry doesn't come back because they're dissatisfied.

SPEAKER_01 27:07

Um, all right, I'm gonna do you have any any others?

SPEAKER_04 27:09

I am gonna I gotta go digging here. Uh yes, let's see.

SPEAKER_02 27:14

Um I got one that's so short.

SPEAKER_01 27:18

All right, go ahead. One star. Do you think I'm coming back? Question mark.

SPEAKER_02 27:24

The person who sent it to me said, honestly, I don't know, Billy.

SPEAKER_04 27:32

All right. This is at a place we used to work. Um, this actually may have been during that time. Um no, no, it would not have been. I forget how long we've not been there. Brought my 1974 Seiko QT watch on February 23rd. Everything Okay. This is how they brought it in. Everything was taped up and in baggies. I brought it in for a broken stem replacement. Everything needed to put the watch back together was provided. And my only expectation So they broke it for sure doing it themselves. Everything needed was right there. And my only expectation was they'd find a watch stem to put my broken stem back together. Came back one month later with a new stem because they couldn't find one. So they've so the customer now has brought a new stem to match the taken apart watch in the baggies. Uh totally normal. Totally because they couldn't find one to be told that they don't have the tube and the crown. Although I clearly brought it. And I luckily they probably did though, honestly. At least took a picture of the broken stem with the screw on crown attached. Told that they would look for it and put it back together since the only thing they wanted was the stem. Came back two weeks later to told God later to be told they couldn't find it. Apparently they threw it away. Who throws away parts for a 1974 watch? And now they're ordering one from some guy in New York. Oh um, now I'm told that I never gave them a tube, crown, or stem. This place is a joke. If you can't fix the watch, don't accept it, and then lose the stuff needed for it. I could have had this fixed in one week and a half by simply sourcing the part myself. Oh, see. Right. You brought it in in bags, bro. Could have just done it himself. Here we go. Decided to give a local business a try, only to be left disappointed.

SPEAKER_01 30:05

That is I wonder if that's gonna be a running theme today. I think we're gonna pick up two themes. One, uh, that, and two, um, how many are watch related. Yeah. We'll see. I'm just because I'm just reading them as I I can find them. All right, I've got one. I haven't even I don't even know where it's going. I just want to start reading it. Okay. We went in there with the intention of having some service work done, resizing a ring, and the older gentleman that helped us at first was very kind, sized the ring properly, and then decided to have his jewelry look at the ring. He comes back very matter-of-factly and tells us that it'll be five hundred and thirty-five dollars and that the entire setting head needed to be replaced because one prong was quote missing. And we had just had the prongs and settings service not only a few years back. We knew the pricing from other places and was shocked at that price tag. Shocked. Blake told me that we were being taken advantage of, and I'm glad I listened to my gut. Oh, that not blank, their gut told me that they were blessed capitalized gut and added a T on the end, so it looked like a name. That's what I named my gut gut. Capital G with an extra T on the end. Um Gut told me that we were being taken advantage of it. I'm glad I listened to my gut. We took it to another jeweler in the area, and that's been here 40 plus years, and the lady that helped us gave an honest estimate of the repair, including topping off one of the prongs. I just can we just stop everything about customers trying to use jeweler terminology makes me laugh so hard. All right, so they got their prongs topped off.

SPEAKER_02 32:05

Like, what the so stupid.

SPEAKER_04 32:08

I now have a new phrase I want to use. Oh, we just need to top these prongs off.

SPEAKER_02 32:13

All right, you need four prongs topped off.

SPEAKER_01 32:16

Okay. Including topping off one of the prongs that was slightly damaged and it totaled $48. I'm not mad at the salesperson for trying to make a buck. However, I want this to serve as a warning that if things seem to be a little off or you are being asked to spend way more money than you should get a second opinion. This one saved us from overpaying by $500. Beware. I just some of the the phrasing um top off the prongs. That was one of them, but there was another one too, in that one that I was reading. Uh we had okay, maybe okay, I can't remember, but I got one here.

SPEAKER_04 32:57

Um Sarah, she paid for a watch crystal after shattering shattering mine got it back with a cheap plastic one instead. Owner also said he would fix it for free, exactly like the post below. Apparently she's reacting to another one. Uh, but they only made it worse after four weeks. They promised it would be done in two. Maybe they built their business on excellent service, but I've only experienced the stress of being swindled by them. I posted a photo of my watch to Yelp. Please go see for yourself.

SPEAKER_01 33:44

We're not gonna direct you to where to go see it for yourself. Well, it's another watch one, huh?

SPEAKER_03 33:49

Shocking.

SPEAKER_01 33:51

All right, this one. If I could give negative 10 stars, I would. I went and took my gold rope chain necklace to sell them because I heard that blank was giving top dollar for jewelry, gold, and diamonds. And when I got there, they offered me $250 for my chain. I took the money leaving there feeling like I had been taken advantage of, duped, had a once over, a once over. Okay, this is hard to read when people can't they don't proofread. I'm gonna try to read this exactly how it's written. Yes. I took the money leaving there feeling like I had been taking advantage of, duped, had a once over, done over. I have never felt so embarrassed and ashamed in my life. I will never ever deal with these people ever again. By the way, there's no periods in here. No, I will never ever recommend that anybody's out there because I felt like he thought I did not know what I had. And I was just trying to get one over on me. I know what I had. I don't recommend. Oh, then it was a period there. I don't recommend anyone shop here. I don't even know how they're even still open. But I know I will never go there. They are a horrible place with horrible associates and owners. They got over on me real good. Thanks a lot, Blake.

SPEAKER_02 35:26

By the way, I know, I hope. I'm not gonna say what store this was, but we know them, and I hope they hear other things. Oh no, I want to know.

SPEAKER_04 35:37

That's awful.

SPEAKER_02 35:38

Hold on, let me show you real quick.

SPEAKER_01 35:39

Oh god, I'm just broke my neck.

SPEAKER_02 35:43

Oh, yeah, oh that was eight months ago, so man.

SPEAKER_04 35:52

Them dupers. Um, this person brought by Seiko Watch in May to have a capacitor replace. After I got it back, it wasn't water tested. It leaked, then needed another capacitor and seals. The owner said he would do the repairs for free and call me next week. After three weeks and stopping by twice and asking the owner to call me, I asked for the watch, and it was in pieces. I got my money back, and now we'll find a real watch firm to fix the watch.

SPEAKER_01 36:28

If they find a real watch firm, let me know. Oh, this review, Brad. I'll I'm gonna read uh the name of the reviewer after I read it. Let's you know over phone call that they can size watches and then tells you in person they can size it, but it will take several days. First time I've heard a watch will take more than a few minutes to get sized. Go elsewhere if you don't want your time wasted. And this was uh review was sent in by Ronald McDonald. Just imagine him with his big old shoes. He my watch sized. What? You can't do it right now?

SPEAKER_03 37:14

Hmm.

SPEAKER_01 37:16

See. One I got one that says paid thousands of dollars and went to sell my ring at a jewelry store, and they said it's worth zero dollars. Do not buy lab grown diamonds, period.

SPEAKER_04 37:30

Hmm. I left a clock here to be repaired. No one ever called with the estimate or to let me know when it was ready. I had to call them both times, despite what they promised. When I picked it up, the top hinge on the door and the wood on the front were broken, and the work on the inside looked terrible. Although it does keep time now. When I asked to speak to the owner, he would not take the time to speak to me. And when the an employee showed him the damage, he said he didn't have time for quote stuff like that. I will never go back.

SPEAKER_01 38:11

Oh my gosh, man. Uh, this is not a one-star review that I'm about to read, Brad. This is a three-star review.

SPEAKER_05 38:19

Hmm.

SPEAKER_01 38:20

And um Rachel said, couldn't find anything I liked, and hardly anything was on sale. Three stars. Oh uh here's uh one from uh Mary. One star. The sales lady, the saleslady's perfume made my son ill, and she had an attitude.

SPEAKER_05 38:46

What?

SPEAKER_01 38:48

I'm just gonna read all these because they're they're grouped together. Uh Paul said three stars. Prices were high. Okay, last one in in this little grouping. Christy said, two stars. Comment? Okay.

SPEAKER_02 39:05

That's it. It just says okay.

SPEAKER_04 39:11

Just a screen. A lot of these are about the same things. Here, I'll keep going while you look.

SPEAKER_01 39:18

What a pain in the AZZ. It what a pain in the AZZ it has been having my wedding ring inspected twice a year to keep the warranty. No reason at all you should have to drive there twice a year for an inspection. I did it for six years and I'm not going back ever. You lost a customer, and I really didn't like the shoddy maul rat you had working behind the counter the last couple times I was there. Shine on you, crazy diamond. I have no clue what that last part means.

SPEAKER_04 39:53

Oh visited the shop for the first time over the weekend with a pocket watch that is in need of repair. There were four ladies in the shop at the time, and they acted like I was inconveniencing them since apparently they don't repair pocket watches. Also had some gold that I was interested in selling, but I didn't appreciate the vibe in the shop. So I went to my usual jeweler. My usual place doesn't repair pocket watches either, which is the only reason I walked into Link. A mistake I won't make again.

SPEAKER_02 40:28

I love, I love, I love that one.

SPEAKER_04 40:30

Oh, wait, wait, wait, wait, wait, wait. There is a response from this store. This is their response. While we recognize everyone's opinion of blank blank blank blank, jewelers is subjective, we pride ourselves on exemplary customer service, which is why we have over 455-star reviews. Based on video footage, yes. You were approached by or spoke to all four of our sales associates while you were briefly in the store. We try to be accommodating to everyone and apologize for any discomfort you felt.

SPEAKER_01 41:15

They messed up when they apologized.

SPEAKER_04 41:17

Well, it it wasn't really an apology, it was I I apologize that you feel bad. Yeah. Fake apology.

SPEAKER_01 41:24

Yeah. That was fantastic. Um, I have a review from a Derek. Three stars. Be ready for them to give you a full court press when shopping for the first time. Leave your wallet in the car. Tell yourself that you are in no way purchasing anything today. Give all jewelry purchase considerations 24 hours before making a final selection. They will start out with a very nice person who is very helpful and then step out and bring a bulldog closure in. It's rough. I've seen grown men brought to tears. Get it, bulldog? Rough? Yes. It's rough. I've seen grown men brought to tears close to buying a ring they didn't actually care for.

SPEAKER_04 42:12

Oh my no the heck you have not. Um uh James left. That's that's how Dusty closes sales, too. He's our bulldog.

SPEAKER_01 42:23

I send Brad in, butter him up, you know. And then Dusty's like, bam! And I'm like, give me that, give me your credit card now. That's our that's our close. Yeah. Let me get you go and get that credit card out, Billy. Um James wrote a four-star review. And it says, nice enough. Amanda was great to deal with. I assume the the start this over. Oh god. Nice enough. Amanda was great to deal with. I assume the grouch ass behind the counter with her was kidding.

SPEAKER_02 43:05

You got four stars. What do you even say to that? Thanks.

SPEAKER_01 43:11

Oh my gosh. That is the stupidest, funniest review ever. Alright, so um, I was gonna go. I have notes to check on a couple stores um that I know have funny uh reviews. I don't know if you have any that you need to pull it up.

SPEAKER_04 43:31

Um man, this is like this is not it's just interesting. So you know how people will re uh leave a a review with like a s a one star without an actual review? Somebody did this to this store and they just like copy and pasted um wait, wait, wait. What the heck? What is this about? Okay. You're gonna Um, I'm gonna have to read this first.

SPEAKER_01 44:03

Alright.

SPEAKER_04 44:05

No, yeah, this I yeah I'll this is not gonna make the it was insane.

SPEAKER_01 44:10

No. Um this I'm only reading this one because I think it's watch related. A number of years ago I purchased a lifetime battery warranty from Blank Jewelers for my atomic wristwatch. Oh god. This would supposedly have the battery replaced free of charge when the battery failed. About a week ago, my watch quit running, so yesterday I took it in to have the battery replaced. After a wait of ten plus minutes, I was advised that the watch was not any longer operable, and an attempt to show me a new one ensued. I departed premises without a new watch, and with a supposedly inoperable one. Upon taking the watch to another jeweler today, I found the reason for it to be inoperable. They really like this word. It needed a fresh battery. Lying to a customer, as in my situation, is reprehensible and will lose that merchant of a substantial, substantial future sale. It did not in this case, as I will never do business with this company again, I would like to give them a negative five score, but one will have to do. First off, if you're coming in with an atomic watch and a lifetime battery, don't move my life. You you are I'm just I I know there might be exceptions, but I am going to safe to assume that you will not be making a substantial, substantial future sale from my experience.

SPEAKER_04 45:39

And you also make really poor decisions in life.

SPEAKER_01 45:43

God, those are the worst watches.

SPEAKER_04 45:45

Um all right. My 81-year-old mother-in-law came in December 12th to buy a necklace for her cross. Well, today, December 30th, we're sitting at the table. And she adjusted the cross on her neck, and then the chain pops and falls. She is not heavy handed at all. She said she wanted to take it back. Well she did, and they were no help at all. They don't stand behind their products as things break within two weeks. She was so upset. Receipt says 30-day warranty, but you can't wear it. Um hello. Hello. It's jewelry. How can you not wear it? Not to mention staff is rude as well. They did nothing to try to help this woman. Shame on them. Shame, shame. It's rough. Rough out there.

SPEAKER_01 46:44

I'm trying to like, it's weird when you're trying to listen and like proofread these. Let's see. Uh my fiance recently purchased a ring from here and it fit big, so we took it in to resize it. We had already gotten a ring size on my finger. Alright, I feel like I know where this is going. After getting my ring back resized, I felt like it still fit a bit loose. So I asked my fiance to take it back one last time and size it down a little more for a better fit. So my fiance took it in for a second time to get it resized down. My fiance tried explaining to an older woman who worked there that we needed our ring resized down a size again, and she was a bit rude. She told my fiance that I had to go in person and get my finger size in order to resize it. Because if I if it didn't fit again, they would charge us for resizing. Which we understand that wasn't a problem. My fiance tried to explain to her that I was there before and we had already gotten a size of my finger. She was pati he was patient with her and allowed her to speak, but every time my fiance attempted to explain our situation, she would only repeat herself over and over, not allowing him to get a word in. We were having a great experience with this shop until this happened. I mean, it sounds pretty reasonable, honestly. Alright. Like we we actually we had actually I I could go read one of my reviews because it's a very similar um situation of oh hold on, Brad. Okay. If we have to edit, we can, but I'm gonna go see if I can find one of mine. I think I have one that's similar. I can't remember if it's on Yelp or not, so I probably don't take it very soon. I think it's on Yelp. Nah, maybe not. Let me see.

SPEAKER_04 48:36

I've got doozy when you're ready. Go ahead. The old orange haired hag is very rude, very disrespectful, very impatient, very greedy, stingy, spoiled, and doesn't want to be there. All that is fine until you start acting like that towards customers that come in the store. Everyone else, though, was extremely helpful and nice. Except for the old orange haired.

SPEAKER_01 49:02

Yep. I'm gonna read one of mine. I had high hopes based on the reviews, and my diamond was sized beautifully. Wait, is this one of ours? It is, yeah. Like okay, one for our store. Several years ago. I had high hopes based on the reviews, and my diamond was sized beautifully. My wedding band, however, was sized down too far and couldn't get it over my knuckle. Fine, things happen. You're about to find out that it was not fine. The guy put it on a ring stretcher and promptly snapped it in half. Oh, I remember this. He said, Yeah, you're gonna have to leave it a few days. Today I get a text that it's ready, so I text back asking for a discount on the sizing. The reply said 200 for both was the agreed upon price. Right, it was. It was agreed upon. Then it was sized wrong, which was creating another trip back, but that's fine. I was okay with that. Then it was broken while trying to stretch it without doing it properly. Again, 200 is the agreed upon price. There is no discount. I just wanted my ring back and realizing there was going to be no reasonable customer service, I went and picked it up. Thankfully, it is sized correctly. But not before breaking it and having to repair it. I wasn't asking for free, but a discount on the sizing of the ring only is the least they could do. While the rings were eventually sized down correctly, I cannot give a five-star review of because of the negligence and the poor customer service I received on taking responsibility for their errors. Nice people, disappointing experience, three stars.

SPEAKER_04 50:45

So to get this straight, she comes in, he comes in, pretty sure it's a lady. Yep. She wants her ring sized.

SPEAKER_01 50:58

It was a wedding set.

SPEAKER_04 50:59

Wedding set. $200 for it. She comes in. You tried to it the band, you tried to quickly put it on the stretcher, size it up a little bit without going through the annealing process because you know, we're like, okay, maybe we can just bump this up a little bit.

SPEAKER_01 51:19

Yeah. It was just a little bit, yeah.

SPEAKER_04 51:21

It cracked. You're like, crap. So yeah, you can take your diamond, but we need a couple of days to to fix this. And so she thinks, so she still has not paid any money at this point. Correct. Correct. Um so she has her diamond ring, it fits perfectly. We are fixing the one we cracked that doesn't fit. And so a couple days later, she picks it up. It was actually the next morning. I remember the story vividly. The next morning, she picks it up, it fits perfectly. So basically, every she gets exactly what she wants, and we make her pay what she agreed to pay, and she's upset about this.

SPEAKER_01 52:06

Uh, it's pretty much a good assessment, yeah. And also to note, and this is I bet we could all relate to this. Most of the times, I would never have a problem with a bad review if I saw it coming. But it's always weird when you get one, and then like the person, you're like, Well, I mean, you left here pretty happy. So yeah, I was um, yeah, basically you summarized it. Yeah, I think we were I think we were sizing them down. Um yes. And I guess because the I remember this set so much, it was a very basic, it was just a plain, like three or four millimeter like flat wedding band. And so we just shrunk it down, compressed it down uh on the stretcher. And um, and I guess it just was you know, it felt a little tight. It was a little wide and the engager ring was obviously a not a lot narrower. And so, you know, when she put them both on, it felt tight. And so I said, Hey, no problem. And it was very close. I was like, hey, let me hey, while you're here, let me just see if I can stretch it up a little bit. I knew I probably shouldn't have done that, but our shop is um our shop is open to it's open to the public. So when you're standing at the counter, you're like you can see us working. So yeah, you're 10 feet away from the stretcher at that point, yeah. And so, you know, in my mind, I was like, hey, if this will stretch up just you know a quarter size or whatever, maybe it'll make her happy. And so, and of course, you know, it's split. Um, which again, we all know as professional jewelers, not a big deal. Right. We solder it, whether we do it with a laser or solder, it doesn't really matter. Or fuse it, or fuse it, or easy flow solder. Um, and so I said, Hey, just give me a day or two. And she, I think she ended up coming like right at like right before closing time. And before we even opened the next day, we went ahead and um re welded it and you know, got it taken care of. But yeah, she and then so I was like, Hey, it's you know the next morning, I was like, it's ready. And she was and this is the part where this is why I got in heated with this one. Because in her review, she keeps saying she was asking for a discount. A thousand percent she was not asking for a discount, she was asking for her entire order to be for free. Bingo. And I have text to prove because I text this is why we text people, so there's a record of it. Instead of calling, I text and say, Hey, you know, your your wedding band's ready for pickup. And she asked if she could get it for free because of the inconvenience and because we did it wrong. And I'm like, Well, we didn't do it wrong. Nope. And it costs $200 to size these, and sometimes, you know, if we have to, which I would imagine most jewelry stores, if we size a ring to a seven and they're like, Oh man, it's and I agreed it needed to be a seven, they agree it need to be a seven, and if it's a little snug, then you know, or a little loose, we'll just adjust it, built into the cost, right? Perfectly normal thing to happen occasionally, you know, especially with a wider ring. And uh, oh yeah, that that really set me off because that it mostly set me off because she was straight up lying. Correct. Yep. Uh she definitely wanted the whole thing for free. Yeah. Um, this is one of ours, Brad, that always this one irritated me too. It's four stars. I don't know. We were pleased with the gift purchases. The one thing I you can talk about this lady, the one thing I highly suggest you post your store hours on the store window. Oh my god. And door and stick with it, especially during the holidays. We made two trips over that said you were open to find out you were closed. As a business owner, everyone doesn't go to Facebook for your store hours, especially if they were there a few days earlier and the sign stated you would be open. Instead, we had to wait until after Christmas to pick up one of the gifts. Other than this issue, they are very friendly and a solid local business. So her name was Reba.

SPEAKER_04 55:45

Reba, I know who your stupid lady is. Um let's see.

SPEAKER_01 55:53

She came in during December multiple times.

SPEAKER_04 55:56

It was, yeah. So the time I remember her mostly, um, and this is a new policy change that we have now started doing. She we would get people, we close at 5 30, and you'll get people calling at you know 5 20. Hey, I'm on my way, but I'm stuck in traffic. Can you guys stay open um a little bit longer? And depending on the day and depending on who was here, we'd, you know, and what they were needing, uh, we would either say, yeah, most of the time we would just stay open. Um now we don't even answer the phone because of this lady, because um it it was you know, I was like, yeah, I'll I'll stay open a couple minutes. She didn't get here until like 5 45, and then she stayed, she stayed and looked around all of our showcases asking numerous questions about rings. I I don't think I got out until like 6 15. Um so she did end up purchasing something another day, um, and that led to um she was she was gonna pick it up, right? Uh and we have posted hours. Um, but why weren't we there, Dusty? Um, because it was Christmas Eve. Yeah. So like our hours are supposedly we're supposed to be there till 5 30, but on Christmas Eve, believe it or not, we closed early. Also, the next day of Christmas, we were closed. It was not on our door.

SPEAKER_01 57:31

But we also put a a uh a uh a calendar on both sides of our door with our holiday hours. Yes. Because believe it or not, it is very hard to hire a company to come out and remove your store hours from the door and change them whenever you need to take a day off or there's a holiday.

SPEAKER_04 57:52

Exactly. Like every store. Like I don't care. You go to Target, they have like if they're closed a certain like Christmas, they'll it won't be engraved into the door. Engraved in the door. Like I don't what is this lady? Oh my gosh. That woman set me off so bad. Yeah, those two Dusty, you ruin my day by talking about those two ladies. I know. Do you have any more?

SPEAKER_01 58:18

Um, let's see here. This one says, let me see. Is this still our store? No, no, no, no, no. I moved on. Okay, good. That's our only two. And that was that was four. She gave us four stars, Brad. Are uh this place will steal from you. They will take your jewelry, say they fixed it, overcharge you, and then it falls apart, or it was never even worked on. Boom. I gave them two necklaces that needed new clasps. Within one week, both air quote new clasps broke. I gave them a watch to repair. They charged me a fortune, and the watch stopped after one day. I took it back two more times and it never did work. Another jeweler said it was had never been opened before. Naturally, Blank refused to give me my money back. She's a real crook. Ask anybody that lives in blank. We finally got her out. This place needs to be shut down. She should be in jail for numerous reasons. But politicians always manage to get away with what we would be in jail for. Stay away. This is my favorite the the response from the owner. The BBB closed your case, and when you took us to court, the judge ruled in our favor. Let's go. After reviewing all the details you have failed to disclose in your online complaints.

SPEAKER_04 59:46

Nice.

SPEAKER_01 59:48

Your five-year-old complaint is personal and not business related.

SPEAKER_04 59:54

So this is the same store that has the old orange-haired hag.

SPEAKER_05 1:00:00

Mm-hmm.

SPEAKER_04 1:00:01

Tina wrote, Beware, the red-haired person is jealous, very ugly to you, and so rude when you express dissatisfaction regarding your items that were supposed to be repaired and were not, even though you express specific repairs. That was one sentence.

SPEAKER_01 1:00:20

Of course.

SPEAKER_04 1:00:21

Uh yeah. Okay. So I'm gonna just keep looking for redhead or orange. Oh my gosh. Dude, my niece asked me to sell a 14 karat gold nugget pendant she never wore. Of course, she didn't wear it. I walked in wearing a t-shirt, cutoffs, and sneakers. Not my norm, but it was Saturday afternoon. The full face redhead woman informed me she would pay $10 a gram because as far as she knows, they could have stamped it just to stamp it. This is after 20 minutes of testing BS. Such foolishness. I took the nugget. I took the nugget, went home, told my niece, here is $100 for that dress, and pay me back a little at a time. Good thing my niece has a great uncle or people like the would have taken advantage of my niece. Shame on you, such and such jeweler, and the full faced redhead. Somebody does not like redheads. I kind of want to go down to the store and see this lady.

SPEAKER_01 1:01:34

Um, somebody got a one-star review. Says overpriced, not friendly, had a repair done, looked like a kindergarten did kindergartner did it. Update just three weeks after the repair, it broke in the same place.

SPEAKER_04 1:01:50

I'm sure it didn't.

SPEAKER_01 1:01:57

I don't recommend. They are rude. And when they was inside the mall, they were much better. I purchased jewelry there and two class rings in the mall, but wouldn't purchase nothing there now. Very unkind people, unprofessional, judgmental.

SPEAKER_04 1:02:23

So this episode we're just going to be reading while you listen.

SPEAKER_01 1:02:29

Needed a watch band. I just knew that a blank could save me from the horrors that have been post-Christmas shopping. That was a three-star movie. I'm not sure if that was uh a good thing or a bad thing, to be honest. Let's go let's go check some different stores. This is fun.

SPEAKER_04 1:02:51

I like this. This is it's really fun. Uh I've ran out though. So you you continue as long as you would like. I will chuckle in the background.

SPEAKER_01 1:03:01

Finish it up soon. Let's see. Let's see if I can find a good one to finish it up on. Let's just see where this one goes. Had went to get my ring resized on Friday and was promised to have it done by the following Saturday. Tuesday had come with no call. Had called to check if the ring was okay and ready to be picked up, with the lady being very rude over the phone. Picked ring up Wednesday. Hold on. I'm so congested. Picked ring up on Wednesday with blonde hair lady checking me out at the register and acting like it was such a hassle to take care of me while huffing around at the other employees to take over her paperwork since she quote unfortunately is distracted by a customer. Not all the other employees seem rude. Some were very helpful, but we'll definitely not be returning. I felt unwelcomed and a burden.

SPEAKER_04 1:04:05

Probably were a burden.

SPEAKER_01 1:04:08

I wish I could give zero stars, because I would. Got a mother's ring for a gift with four stones in it, and broke out in a rash and turned green because it was fake. Fake and not sterling silver like it was supposed to be. Went back in after I called and told them what happened, and they went to send it back to the people who made it and get their opinion on it. I was wearing it for four days before I got the rash, and the ring showed wear and tear on it. Before I got the rash. So not happy with this place, and neither is my mother-in-law, and soon to be husband. Wanted to go off on the people because the ring they sold was fake, and I broke out bad enough I had to take Benadryl just to make the rash go away. I'm very happy it didn't make my throat swell and make me not breathe. So happy it didn't make me throat swell and not make me not breathe. Never will we go back to them. When I get the ring back, I'm going to have another place look at it and make sure it's real and not fake again because I don't want the same outcome as the first. I like to breathe. Alright, that's we've we've we've drugged this out long enough. Man, that was so good.

unknown 1:05:27

So good.

SPEAKER_01 1:05:28

I think I'm sure some of these that we read were some version of the truth, but man, I can't help but think, and maybe there's some stores that you know people have a bad day and it gets misinterpreted by people, but man, I I guess we're lucky and blessed that our bad reviews aren't that bad. We are. If you have a crazy weird um bad review story and you're listening to this, go ahead and send it over to us and maybe we'll add it to a future episode. But it's time for us to sign off, Brad.

SPEAKER_04 1:06:00

And and if you send it to me, I'll make sure to screenshot it. Sorry again, Annie.

SPEAKER_01 1:06:05

Well you can send it a different way so that you don't have to do that. Well I we bl I blame Annie, actually. Yeah. This is her following. She should have known better. Me better. She should have known that you were 47. Anywho. All right, Brad. That's another good one. It was. And uh had a blast, as usual. Yeah.

SPEAKER_04 1:06:24

Hopefully you won't wait till uh Friday to edit this. Yeah, I'm gonna try to rush. Yeah. Anywho.

SPEAKER_01 1:06:31

All right. Thank you, guys. And remember, if you want one of those um air quote free 10 sets from Bench Jeweler memes, uh send us some money. All right, yeah. All right. I guess by later.

SPEAKER_00 1:06:52

Time to pack it in. With a time with the Will come back to you next week to back to the bed. Back to the bed. With a topic, and the dead last make you claps will be right here. So what you can do gotta try to understand why every ring's a name and every rush job play. Back to the bench. See you next week. Alright.

SPEAKER_01 1:07:41

Let me get you got your headphones on? Nope. What are you doing? I don't think we've changed anything from last time, and last time was pretty perfect. That's what you thought.

unknown 1:08:06

Okay.

SPEAKER_01 1:08:08

Alright, I'm gonna talk here.

SPEAKER_04 1:08:12

Is that you talking?

SPEAKER_01 1:08:14

La man, I like I'm so congested.

SPEAKER_04 1:08:20

Can you no, I'm fine. Can you turn me up in my headphones just a smidge? Just a smidge. That's good. How's that? That's great. Can you hear me good? I hear you good.

SPEAKER_01 1:08:35

Get my burps out.

SPEAKER_04 1:08:36

How are you still congested?

SPEAKER_01 1:08:38

It's gotten worse.

SPEAKER_04 1:08:40

It's almost the end of April.

SPEAKER_01 1:08:43

There's a cold going around everywhere, I feel like. Just in your house. People had it before us. Nope. I'm trying to figure out the right angle I could do this where where I'm not um burping. Like breathing all heavy into it. How's it sound? Does it sound good? Sounds great. Alright. Um, let me find my notes. My neats. I'm gonna be all over the place on this one because my notes are everywhere.

SPEAKER_04 1:09:13

Are we doing stories then reviews? Or are we doing this reviews then stories?

SPEAKER_01 1:09:17

Or I think we're gonna be able to get through like a couple announcements and then and then just reviews because there's so many. Oh, nice. I like it. I think we're gonna fill up most of our time with that. Sounds good. I honestly think so. Okay, okay, okay, okay, okay, okay. Turn me down just slightly. Oh boy. Yeah, because some of the stories we had saved, I think we just need to put those on the save. Yeah. Okay. Alright, so we need to that was my phone. Uh do not disturb. We have um do we want to make the announcement about the the tens?

SPEAKER_04 1:10:07

I guess so. Yeah, I think so. Okay.

SPEAKER_01 1:10:11

Alright. Alright, are we ready? Ready, Charlie? Alright. Three. One.