Don't Even Bother
Voice memo enthusiasts & your most relatable besties, navigating life & modern culture through witty (*see: sarcastic), raw, authentic convos & strong, comfort coffee. We promise solid & entertaining conversations, it may get controversial, but we tell it like it is. If you get easily offended, this probably isn't the podcast for you. But if you grew up in the good ol' days, aka 80's & 90's, & miss a time where people didn't cry about everything, you're going to love it!
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Don't Even Bother
#6: Coffee + Customer Service
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This week, we dive into our love of coffee and the rituals that come with it—from cozy morning routines to the chaos of coffee shop experiences (looking at you, Starbucks). We chat about tipping culture, mobile ordering, and how COVID reshaped customer service, while sharing stories about “pay it forward” chains and why we’ll always root for small businesses. It’s a mix of caffeine, comedy, and real talk about what good service really means.
00:26 The Comfort of Coffee
02:19 Starbucks Consistency Issues
07:44 Customer Service Woes
13:47 Tipping Culture Controversies
16:27 Generational Differences in Service
19:57 Navigating Customer Service and Hospitality
20:09 The Confusion Around Tipping and Cash Payments
23:43 The Starbucks Economy and Digital Gift Cards
27:18 Pay It Forward Lines and Acts of Kindness
30:10 The Importance of Good Customer Service
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