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This podcast is for the RCM directors, ops leaders, and billing pros who know there’s a better way—but need help getting there. We dive into the real stories, tools, and strategies behind dental teams that are fixing broken workflows, recovering lost revenue, and simplifying operations without ripping out their practice software.
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Fixing Dental Claims: Why Analytics Beat Gut Instinct
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In this episode of Agrippon Claims, host Shane Billings sits down with Brad Billings to dig into the real-world challenges of managing dental claims and accounts receivable. Brad explains how dental practices often struggle to keep up with day-to-day claims and why getting behind—even by a day—can snowball into bigger financial problems.
Brad shares how tracking and analytics make the difference. He walks through examples where missing small details, like X-rays or patient names, led to denied or delayed claims and lost revenue. Brad emphasizes that without clear data, teams end up guessing at problems and chasing issues that don’t move the needle. Instead, he recommends using analytics to spot patterns, set priorities, and fix the root causes of claim denials.
The conversation wraps with a look at tools and habits that help teams stay on top of claims. Brad shows how better tracking, targeted communication, and process changes can speed up payments and boost the bottom line.