Get Agrippon Claims
This podcast is for the RCM directors, ops leaders, and billing pros who know there’s a better way—but need help getting there. We dive into the real stories, tools, and strategies behind dental teams that are fixing broken workflows, recovering lost revenue, and simplifying operations without ripping out their practice software.
Get Agrippon Claims
AI Versus People in Dental RCM
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In this episode of Get Agrippon Claims, hosts Shane Billings and Brad Billings sit down with Keenan Toward, an operations and billing leader. They explore how teams get stuck in duct-tape workflows and why “catching up” keeps you buried.
Keenan argues that tools must match culture. Spreadsheets, email threads, and whiteboards hide work, break handoffs, and create HIPAA and remote problems. When one key person leaves, the office loses context and momentum. A shared system should show who touched a claim last, what comes next, and where the team left off.
The conversation turns to reporting. Keenan explains how analytics spot repeat errors, like missing perio charts on comprehensive exams, so leaders can coach once and cut rework. He ties time to dollars by surfacing open balances, including $30,000 on stalled claims. The fix starts with a choice: drop low-priority tasks long enough to build the process across the office.