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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
The Business of a Clinic (BOAC)
Clinic Revenue, AI Agents, Back Office, Front Office & Patient Delight | BOAC Episode #5
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What can we learn by comparing the US and UK healthcare landscapes? In this episode, we dive into the starkly different market dynamics shaping innovation, adoption, and patient experience across both systems. From AI-driven medical scribes to end-to-end clinic transformation models, we explore which solutions actually move the needle for providers and patients alike.
We cover:
- Why the US healthcare market breeds faster adoption and bolder innovation than the UK
- The role of AI in admin, process transformation, and patient engagement
- The rise of medical scribes and voice AI — and where they fall short
- Why clinics need to rethink their “front door” and back-office operations
- What patient-centric design really looks like in practice (and why most clinics get it wrong)
- The cultural stigma around commerciality in UK healthcare — and how it’s holding back progress
Whether you’re a founder, operator, or healthcare practitioner, this conversation will challenge assumptions about where the next wave of healthcare innovation should focus — and what truly matters in building clinics patients love.