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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
The Business of a Clinic (BOAC)
Glossary of Revenue Malpractice: Why Your Clinic Is Leaking Money (and Patients)
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this glossary-style episode, we unpack the hidden patterns of “revenue malpractice” that quietly drain private clinics of profit and patient outcomes.
We walk through a series of core concepts and give real-world examples from front desks, physio clinics, dentists, and hospitals, including:
- The Leaky Bucket – pouring money into marketing while patients fall out of the funnel
- Front of House Empty Desk – unanswered phones vs. a true revenue mindset
- Admin Fog – why a constantly busy front desk still doesn’t move the business forward
- Revenue Orphan – when nobody actually owns revenue in the clinic
- The Follow-Up Fallacy & 48-Hour Drift – why “we sent an email” is not recall
- Hero Receptionist Trap & Talent Hole – expecting one person to do clinical, admin and sales
- Payment Pinball & Dinnertime Reconciliation – how scattered payment systems steal your time
- Five-Pound Touch & Invoice Black Hole – the real cost of payment “admin”
- Kitchen-Only Mindset & Care-Only Fallacy – great treatment, broken experience
- CRM Mirage, Acquisition Addiction & Legacy List Graveyard – why your PMS isn’t a CRM and your best growth is already in your database
If you run or manage a private clinic and feel like you’re working harder every year for the same (or less) growth, this episode gives you a language and a lens to finally see where the leaks are.