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The Business of a Clinic (BOAC)
The Business of a Clinic (BOAC) is a podcast for private healthcare leaders who want to run not just a great clinic, but a great business. Each episode explores the overlooked commercial side of healthcare — how to grow revenue, improve patient retention, fill empty calendars, and build high-performing front-office teams.
Hosted by the team at Coherent and led by founder Jared Aaron, we sit down weekly with clinic owners, practice managers, and industry experts to unpack the real challenges behind no-shows, cancellations, and disengaged patients, and share practical frameworks and playbooks that any clinic can apply.
If you’re a private healthcare operator such as dentist, aesthetic practitioner, chiropractor, physio, or private GP looking to bridge the gap between excellent care and effective business operations, this is your roadmap to running a clinic that thrives — for your patients, your staff, and your bottom line.
The show is hosted by Coherent: Coherent Healthcare is a Clinic Revenue Winback company, helping private healthcare practices unlock hidden revenue. By rebooking no-shows, cancellations, and lapsed patients — and by simplifying how clinics collect payments — Coherent enables practitioners to fill their diaries, improve cashflow, and focus more on patient care.
The Business of a Clinic (BOAC)
Patient Follow-Up, Recall & Why Clinics Lose Patients After Great Care
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
Most clinics deliver excellent care in the treatment room — yet still lose patients quietly, months or even years later.
In this episode of The Business of a Clinic, we break down where patient journeys actually fail, why recall is misunderstood, and why follow-up is one of the most strategic (not administrative) functions in healthcare.
We explore why patients don’t “leave” clinics — they drift — and how manual processes, overloaded front desks, and misapplied technology create invisible drop-off across the patient lifecycle.
In this episode, we cover:
- Why the patient journey is not linear (and never was)
- The difference between follow-up and patient recall
- Why “one call, one email” recall doesn’t work
- How clinics reconnect with patients 5–10+ years later
- Why follow-up feels salesy — and how to do it without being salesy
- Manual work, process debt, and hidden operational risk
- Why front desks are not designed to manage patient populations
- Proactive vs reactive engagement in healthcare
- Voice AI vs asynchronous messaging (WhatsApp, SMS, email)
- Why AI-first front offices often fail in practice
- Payments, billing friction, and how they damage patient experience
- Why PMS, EMRs, and CRMs weren’t built for patient relationships
- The case for human-led, AI-powered patient coordination
- Paying for outcomes vs paying for software seats
- What winning clinics will do differently in the next 2–3 years
Healthcare doesn’t usually fail because of poor clinical care.
It fails because no one owns the relationship once the appointment ends.